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“Wish I could give it 2.5 stars”

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Disney's Hotel Santa Fe
Ranked #10 of 52 Hotels in Marne-la-Vallee
New Jersey
Level Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Wish I could give it 2.5 stars”
3 of 5 bubbles Reviewed 6 August 2014

We were just here in July and it wasn't the best experience. Perhaps it's yet another difference between European and American standards, but we were not impressed.

There's no air conditioning, and I'm sure most days it's not an issue (and that many European hotels don't have AC), but it was extremely hot during our stay and the windows barely opened. The rooms were oppressively hot. The vending machines did not work and there were no change machines available, even if they did work. You need your room card to keep the lights on. We had a family room (two rooms connected) and had to keep both keys in the light switches, so if you had to go out of the room, you had to shut off all the lights of one room until the person got back. The pull out beds were very uncomfortable and didn't have the proper bedding.

The breakfast was bare bones continental. It was nice to have included, but at the price we paid for one night, it seemed silly. I would rather have just paid less for my room and had them offer some other options that I could pay for additionally. Did I mention the price we paid? It was ridiculously expensive for one night considering these things.

We arrived around 10 am and were able to leave our luggage in the luggage room, however the luggage room closes at 11. So if we wanted to say for their highly-touted Dreams show (which was at 11), we wouldn't be able to get our luggage. Or we would have to have someone travel all the way back to the hotel during the day to get it out and to the rooms, and then travel back to the park for the evening and the show. As it turns out, we didn't stay for the show anyway, but I have no idea why they'd close at that time if it's while the park is still open. Or, at very least, provide a service to get your bags brought to your room so they're there when you get back. we were only there for one night, so time was of the essence for us.

Our room was at the end of a hallway, near a door. The door banged SO loudly all night and there were still people going in and out at 1 AM. It was definitely not a good room to sleep in, so avoid the rooms by the doors.

Was it clean? Yes. Did it allow us to enter the parks early the following day? Yes.

Was it the type of Disney service and hotel we are used to? No.

So it's hard to say if it's worth it or not. If you want to get into the parks early and pay the least expensive price for a Disney hotel, then I guess it's worth it. Overall, we weren't impressed but I can't complain about the room cleanliness or the early entry benefit.

Stayed July 2014, travelled with family
Helpful?
1 Thank aimathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (293)
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Gurgaon, Haryana, India
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 6 August 2014

basic room with 2 double beds and a fixed speed fan. no kettle, fridge, AC and small for even 2 people to move at a time in the room. Day time you can not even visit the room for half an hour. there was a peculiar smell in the corridor...

premium paid for being near to utilities area was not justified considering how far the other rooms were. Breakfast very very basic. Magic hours (the mail reason) not worth as only 7 basic attractions are available and that too had outages during this time.

our room was ground floor open on 2 sides. too noisy and curtains won't draw completely in the corners which were also wall corners...practically open to people walking by

Room Tip: Not sure..but definitely not on the ground floor
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank InstinctiveTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lostock
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Recently stayed here with our 3 grand children. Room had 2 double beds and we were provided with a travel cot for the baby. Room and bathroom were clean. No air con, fridge, kettle but there was a ceiling fan which we left on during the night (very quiet) which was just enough to give us a gentle breeze. Would have been nice to have a pool to cool down in at the end of the long Disney day but you get what you pay for and we had a great time. The Santa Fe has been re vamped and is now based on the Cars movie. The old Clint Eastwood boarding above reception has gone (thank goodness). We took a travel kettle and pots of ready to eat porridge as we couldn`t be bothered with the mad breakfast push around. The Esso garage, 5 minutes walk away, is great for snacks, sweets, milk, fizzy drinks etc. We also took some of the concentrated juice squeezers (Tesco do their own which are cheaper) and plastic bottles to fill throughout the day in the parks. There are plenty water fountains to fill up your bottles at, add your squirt of juice, and hey presto ! Much cheaper than Disney drinks. We dined in La Cantina which was fine, lots of choice. Also dined in Restaurant des Stars, Rainforest Café and Café Mickey, all had plenty choice for us and the children (who can be picky). We stayed in Davy Crocket ranch last year and feel the Santa Fe is on a par although the Ranch has the benefit of the pool. Santa Fe is a lovely stroll along the river to the parks, we walked back and forth most days as it was quicker than waiting for the shuttle buses. The shuttle buses get crowded and forget about polite queues, as soon as the bus opens its doors everyone pushes each other to get on. Much nicer to walk which takes about 15 minutes (slow pace pushing a buggy and walking with a 7 and 5 year old). Do not miss the 5.30pm parade in Disneyland, magical.

Room Tip: we were in block 43 room 12 which was close to the reception area. We thought it might be noisy as i...
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
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5 Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blantyre
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

We loved this hotel. We were at Disney 3 years ago and stayed at Sequoia lodge (3 stars). The rooms were very similar. The only difference we noticed was breakfast - very limited at Santa Fe and much better at Sequoia. The hotel staff were brilliant, always friendly and very professional. Will go back.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank YokkaBlantyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

As per previous reviews..... This hotel does exactly what it says on the tin.....no frills family accommodation in walking distance to the parks, it's clean, safe and equipped with everything a family needs to refuel and refresh. They breakfast is ok, don't feel
Embarrassed about taking a little insulated lunch bag and making rolls to take to the parks.....everyone does and the staff don't bat an eyelid.

Beds are hard, but our family room was a good size. Very warm tho!

Would happily come here for a night or two again but might choose the next category up if it was for longer in the hope of lore comfy beds!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mashy2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abergele, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 3 August 2014 via mobile

We had a 4 night stay at the Sante Fe for 2 adults and 1child. The hotel is a good base and the rooms are very clean we were in block 18. A spacious room with 2 double beds. Hair dryer in the room and reception loaned us a FREE kettle. Safety deposit box in room
All free which was good .
Breakfast is continental
Style and it does get very busy. After the first day I gave up queuing and took the approach of Everyman for himself. !! There is meat,cheese, rolls , croissants , pain de chocolate , cereals , juice and coffee. Stock up there is plenty !!
The characters come to the hotel to have photos and again you need to queue but make sure no one pushes in. !! A normal wait was about 15 mins we went for breakfast at. 8.15am and poor goofy was there on his own got some fab photos !!!!
Buy an autograph book for the kids will worth the. 7.99.
The buses go to the Disney village every 15 mins just one stop and where it drops you off is a short walk to the parks or it's a 20 min walk that we found nice after breakfast.
Plenty to do in the parks and use the fast pass they are free and you can plan what you want to go on.
The light show starts at around 11pm we went back to the holt one day had a rest and a clothes change and come back in it's a must see it is fantastic
Stars in their cars every day 12 noon until 2 pm in the Walt Disney studios central promenade just by stitch live. Be the by 11.30am for a good spot and you will see all of the characters they do 15 min slots over the 2 hours so
Stay put after they go as they come back out with different ones.
The shows at the parks are fab too and a break from the rides.
Remember if you do
Any shopping you can have it sent back
To the hotel for FREE !!so no carrying the bags round. !!!
We chose to eat at McDonald's as it was the cheapest if you use the automated machines it's really quick. We took pot noodles with us for when we got back to the hotel. There are lots if places to eat though planet Hollywood, Annette's but you may need to book and a meal for 3 worked out at around. 70 euros. It can be expensive do choose wisely.
We enjoyed a relaxing drink at the bar at the hotel that opens until 1am
All together we had a fab time a very busy 4 days but well worth it.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank loobiloo122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 3 August 2014 via mobile

We stayed here 28th july to 1st august 2014. 2 adults 2 children. We drove from manchester taking eurotunnel. Disney is about 3 hours from Calais so we made 1 stop off for a toilet break. Toll roads very easy to drive on. Roads closer to disney that are not toll are very busy.

We arrived at the hotel at 4pm on monday afternoon. We were 2 families who had booked seperately so we asked the reception could we have rooms close together. After a quick look they changed our rooms so that they were next to each other and even had an interconnecting door (which we didnt use). Staff very helpful and directed us to our room with the aide of a map.

We were in block 28 Mater and were close to reception and the river walk.

The room was immaculate and cleaned very regular. Beds made daily and clean towels and toiletries. Mickey mouse shower gel and soap. The bath was very quick to fill up but shower was not powerful at all. No air con in room but open window and fan were fine. I had read reviews so knew there were no tea making facilities so brought my own. However there was already a kettle in the room. Key cards to get in are very tempremental and one day it took 10 frustrating mins. But overall room was lovely and very in theme with cars/motel. There is a free shuttle bus which we took on first day. It was not busy at all but still was a scrum to get on as nobody queues. This drops you off close to parks but you still have to queue with general public through security bag scanners. On the way home after dreams we decided to try the walk home. It is through the disney village and then along a lovely river. It is well lit at night and suitable for small children. Mine are 3 and 5. Once you cross the river to get back to santa fe, you notice all building roofs are lit up. It you know your characters, you will notice that your block character is on the top of your buildings. Very useful wjen trying to navigate the umfamiliar pathways at night. I never used shuttle bus again and walked everyday. Good for working off all the bread!!

After reading reviews saw it was best tp get early break fast. But when we checked in we were given 10 am. I asked for earlier times and was told it did not matter and you could go anytime. So we did!! We went at 10 one day 9 another and 7 30 thr next. It is busy whatever time you go. But 7 30 was the most hetic. We queued tp get in and rushed to find a seat. All drinks machines busy. The 9 and 10 am times were much quieter and got toast etc very quickly. We made up sandwiches for park but did feel a little cheeky. Everyone does it!! Breakfast is ok but not much choice. Did also fill up flasks with hot drink!!
The hotel grounds were very well maintained and some interesting surprises. Overall excellent hotel worth the money and the children loved it!! Defo stay here again.

Stayed August 2014, travelled with family
Helpful?
6 Thank louisebatc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disney's Hotel Santa Fe

Property: Disney's Hotel Santa Fe
Address: Disneyland Resort, 77700, Marne-la-Vallee, France
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Shuttle Bus service
Hotel Style:
Ranked #10 of 52 Hotels in Marne-la-Vallee
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Disney's Hotel Santa Fe 2*
Number of rooms: 1000
Official Description (provided by the hotel):
Discover this oasis of comfort on Route 66, where a Santa Fe-themed Hotel delivers classic Disney value and hospitality. It's just a 20 minute walk away, or a few minutes by free shuttle, from the Parks. ... more   less 
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Also Known As:
Disney Santa Fe
Disneys Santa Fe
Disneys Marne La Vallée
Disneys Hotel Santa Fe
Disneys Fe Hotel Santa

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