We booked this hotel for 2 nights through budgetplaces.com 4 days before we arrived. The day after we booked we got an email from budgetplaces saying there was a problem with our booking and to contact Hipotel to confirm, which we did immediately. We were told that the room was definitely reserved for us and to arrive as expected.
Upon arrival we were informed by the manager, Alain, that our booking had been cancelled the day before by budgetplaces and that they were full, however, there was a place not far away that could accommodate us for one night (at extra cost) and we could come back the following night. After a little debate and with little option, we agreed and said we would contact budgetplaces to organise a refund of our deposit. When we spoke to budgetplaces they informed us that they only cancel bookings at the request of the hotel and Hipotel had cancelled our booking the day before we arrived, which meant that Alain had lied to us. What would motivate him to do that? Also, for that reason, we could not get a refund of our deposit.
The next evening we went back to Hipotel as agreed and the person on reception was the man we spoke to who confirmed our booking over the phone a couple of days prior. With our new information from budgetplaces.com we quizzed him about what had happened. It came to light that the hotel had been fully booked for a month prior and that they did not have a password for thier budgetplaces account to reflect that. I am still unsure why he told us over the phone that we were booked except for greed i.e. if someone cancelled, we were there to fill the gap. We agreed to speak to Alain again when he would be there in the morning.
After spending the night there, the next morning we spoke to Alain about the whole scenario. Because we had more information than he thought, he became very embarrased but still tried to deny he had done anything wrong. Because of his doing we ended up about 40 euro out of pocket and had our plans disrupted.
All that said, we have stayed in many low cost hotels and other accommodation and have little in the way of expectations of such places. However, the room at Hipotel was similar to the service we received, very sub standard. It was untidy and smelly and it took a while to get to sleep with the noise of people in the corridor. The fact we were so tired was the only reason we slept at all.
Do yourself a favour and DON'T BOOK HERE!!!
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- Also Known As:
- Hipotel Marne La Vallee Vallée