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“Unsatisfactory stay”

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Comfort Hotel Garden Lille Tourcoing
Ranked #1 of 1 Hotels in Bondues
Certificate of Excellence
Aurora, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unsatisfactory stay”
Reviewed 17 September 2013

We booked two rooms for one night, one room for two and the other room reserved for 3 people. We were given rooms each with only one bed, and when we brought this to the attention of the desk they promptly went to set up a fold-out bed in one of the rooms. Our room was tiny, neither the room nor the bath was as pictured in the hotel website photos and with the two beds pushed against both walls we barely had space to walk between them. There was not enough space for two small suitcases and a couple of tote bags without having them in the way when we needed to access the bathroom. The fold-out bed provided was DEFECTIVE: it had broken parts which could not hold the slats in place, and after our third guest was dumped onto the floor for the 3rd time by falling slats we were forced to sleep 3 adults in one bed. We reported this to the desk in the morning, but the clerk didn't care. Also, there was a lot of distracting construction and road noise coming in the window that we opened to provide needed ventilation. The grocery store across the way was convenient for buying food for breakfast, but otherwise there was NOTHING to recommend another stay at this hotel.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank genealmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALERNE59910, Propriétaire at Comfort Hotel Garden Lille Tourcoing, responded to this review, 31 October 2014
We are delighted that you have chosen our hotel for your last stay.
However, we regret that it was not up to your expectations and are disappointed with the comments you share.
We hope you still get back into our business to make you change your mind about our hotel and look forward to welcoming you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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121 reviews from our community

Traveller rating
    49
    60
    9
    2
    1
See reviews for
19
28
8
47
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Bromley, United Kingdom
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 July 2013

This is a reasonably cheap no nonsense hotel. It is surrounded by main roads with no local resources so it is not a place to go for a walk from. It does have a very pleasant garden and plenty of parking. It is clean and the rooms comfortable. The breakfast is basic continental and not particularly good value. Overall it does a an overnight stop to other places. Tourcoing has little for the visitor and don't expect to be able to find a cab back to the hotel after an evening in one of the few restaurants. It is not close enough to Lille to make it an option for a night out but it does have a modern Metro with links to the city.

Room Tip: Beware it does not have a lift.
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fletch350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metz, France
Level Contributor
523 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
Reviewed 28 April 2012

Friendly staff? Tick.
In-house restaurant with a changing-menu? Tick.
Supermarket next door for emergencies? Tick.
Hot water in shower? Tick.
Free parking? Tick.
A fabulous night's sleep? Tick, tick, tick (quiet, dark, and good pillows).

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FordPrefectII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Hotel Garden Lille Tourcoing

Property: Comfort Hotel Garden Lille Tourcoing
Address: 3 avenue Henri Becquerel | PA Ravennes les Francs, 59910 Bondues, France
Phone Number:
Region: France > Hauts-de-France > Nord > Bondues
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bondues
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Hotel Garden Lille Tourcoing 3*
Number of rooms: 52
Reservation Options:
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