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“Guest beware!!!”

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Kyriad Evreux - La Madeleine
Ranked #5 of 15 Hotels in Evreux
Reviewed 20 June 2014

This is not a great hotel. First room had a flooded toilet. The bathroom door would not shut on the second room. The toilet taper in the bathroom came from John Wayne. It is rough and tough. The towels are not much better. The worst part of the whole stay was the very very slow internet. The internet at all Kyriad hotels is restricted to 0.25mb download. If you want to do anything more than browse the internet at 1999 speeds, stay elsewhere. The front desk staff was quick to explain that they could connect on their mobile devices so it must be fast.

  • Stayed: May 2014, travelled on business
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Thank ThatGuy8675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyevreux, Gérant at Kyriad Evreux - La Madeleine, responded to this reviewResponded 2 July 2014

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 - 34 of 212 reviews

Reviewed 7 June 2014 via mobile

We (myself, partner and 1yr old daughter) stayed on a friday night as a mid way stop going towards Calais. On arrivalWe were told that the bar and restuarant we were closed at weekends. As no other information was given about where we could get food etc with a toddler in tow we finally found a supermarket near the town centre.
The rooms aren't anything to shout about but are comfy enough for one night. Although 1 plug socket apart from the tv isn't enough. Also only cardboard cups provided and it would be nice to have a proper cup for a hot drink (but that might just be me) Our bathroom door wouldn't shut, the toilet and shower were stained (room 101) and despite being nonsmoking it was obvious people had been smoking but with the window open. Worth mentioning that our room got very warm, but keeping the window open wasn't an option as noise from the busy road was quite loud.
Receptionist spoke good English but service was mediocre. Can't comment on breakfast as we decided to stock up on fresh pastries from the supermarket and eat those instead.
Worth the price for one night as the bed is comfy but on the whole some improvements do need to be made.

Stayed: June 2014, travelled with family
Thank Ruth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyevreux, Manager at Kyriad Evreux - La Madeleine, responded to this reviewResponded 23 June 2014

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

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Reviewed 4 April 2014

Stayed at this hotel in March on a Friday night.The room was OK better than most French chain hotels.The bed was very comfortable.
The disappointment came in the morning at breakfast which is not good value anymore.There was no scrambled eggs or sausages no croissant or Pain au choc. 1 baguette a little fresh fruit salad,the machine had run out of fruit juice and there was not any coffee available.The breakfast room was fairly full and 1 person was very slowly putting fresh food out which was gone as soon as it was put out.
Considering they are supposed to be in the hospitality business they would have know the night before how many would be in for breakfast so you would think they would lay on extra staff and food to cope with the extra demand.
This is the 4th time I have stayed at this hotel and was the worst.
I now have a pass for Louvre Hotels,I am not sure if it was a smart move.I will pass this complaint onto them but knowing how good the French are at customer care I do not expect to get any satisfaction.

  • Stayed: March 2014, travelled on business
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Thank simon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyevreux, Manager at Kyriad Evreux - La Madeleine, responded to this reviewResponded 23 June 2014

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

We stayed at this hotel in August 2013, using it as an overnight stop on the way to the Channel Ports. On the whole our experience was disappointing. Whilst the room was adequate the service
was poor. After driving all day from the South of France we were looking forward to a meal and bed.
We drove into Hotel car park and there was the green illuminated sign for the restaurant looking
most welcoming. On checking in we were informed that the restaurant was closed and no food was available. Since we had booked online the day before they could easily have informed us that the restaurant was not available.
To compound error when we asked for information on restarants in the area we were directed to the town centre some 2 miles away. In actual fact we found a perfectly good restaurant less than half a mile from the hotel. The French seem to excel at unhelpful hotel staff.
The cost was similar to the Ibis chain but poor value, so another time it will have to be back to Ibis

  • Stayed: August 2013, travelled as a couple
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Thank alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

Room 027 on ground floor. Smelly, unable to open window because of security risks, fire door outside constantly in use by smokers, banging shut every half hour or so. This door also rattled all night disturbing sleep. The room was airless and smelt bad. The shower leaked all over the floor, which we tried to mop up with two shabby towels suppled.
Breakfast was mostly mopped up by earlier guests and the staff were unhelpful. We only wanted a bowl for some yoghurt, and a teabag!
The receptionist was helpful, and was going to check our room when another irate customer turned up with similar problems, his being worse as the bathroom door in his room had jammed and he couldn't get out!

Room Tip: avoid ground floor rooms in kyriad or campanille hotels, if you want to open a window for some fresh...
  • Stayed: October 2013, travelled as a couple
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1  Thank Jill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

We stayed at this hotel in early September, our room was in the old part of the hotel, we had a twin room which was located on the top floor, built in the french style into the roof, this was OK except that the single bed next to the window, was located in the extremely low slopping roof section of the room, therefore making it impossible to stand when getting out of bed.
We have stayed at this hotel before and found it to be very good, with comfortable beds, quite large rooms and very clean, we certainly will stay again but will request not to be allocated this type of room.

  • Stayed: September 2013, travelled as a couple
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2  Thank MaryhenP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

Overnight stay hotels have few pretensions but this is certainly capable of making some. It is in a quiet location with good rooms and warm beds. Staff are helpful and the meals are plain but filling. It is better than the Ibis and Campanile chains in every respect and we shall certainly use this chain when next we need an overnight stay.

  • Stayed: September 2013, travelled as a couple
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2  Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kyriad Evreux - La Madeleine

Address: Boulevard Du President Allende, 27000 Evreux, France
Region: France > Normandy > Haute-Normandie > Eure > Evreux
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #5 of 15 Hotels in Evreux
Price Range: £34 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kyriad Evreux - La Madeleine 3*
Number of rooms: 64
Official Description (provided by the hotel):
Located 5 minutes from downtown and the train station of Evreux, the hotel-restaurant Kyriad Evreux La Madeleine offers comfortable accommodation in complete tranquility. The hotel offers a reception 24h/24, 7/7. Renovated in 2013, rooms have a flat screen TV with satellite channels (Canal +, Eurosport, BBC ...), a private bathroom with bathtub or shower and hair dryer, wardrobe, desk and a tray. Four rooms are specially adapted for people with reduced mobility (Ground floor, walk-in shower). A buffet breakfast is available 7/7 from 6 am to 9.30 am on weekdays and from 7 am to 10 am on weekends and holidays. Come enjoy our traditional cuisine in the restaurant open Monday to Friday for lunch from 12h to 14h and from Monday to Thursday evenings from 19h to 21h30. Our hotel offers free daily newspapers, free Wi-Fi access and free private parking. Just 1km from the N154, 1 hour from Paris and 1h30 Normandy coasts, Hotel Restaurant Kyriad Evreux La Madeleine, is perfectly suited for all your stays with more comfort and less conformity. ... more   less 
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