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“Good access to airport for early flight”

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Holiday Inn Helsinki-Vantaa Airport
Ranked #5 of 10 Hotels in Vantaa
Reviewed 20 August 2014

The place has gone to the dogs, literally. Counted upwards of 20 coming into the hotel as I was eating dinner. Guess this would be defined as pet friendly.

Actually I was quite pleased as I thought this would be issue but had no problems at all. Room was comfortable and quite clean.

Hotel is a bit remote but no issue. Shuttle bus runs every 20 minutes or so to the airport which is only 10 minutes away.

Stayed: July 2014, travelled on business
Thank Lovingit T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIStaffMember, General Manager at Holiday Inn Helsinki-Vantaa Airport, responded to this reviewResponded 27 August 2014

Dear Lovingit T,

thank you so much for writing a review of our hotel. We indeed had many dogs and their owners accommodating on that weekend due to World Dog show held in Helsinki. The event was huge with over 22 000 dogs attending all across the world.

I'm happy to hear that your stay was confortable and you were able to relax with us. I hope to see you soon again in Holiday Inn Helsinki-Vantaa Airport!

Sincerely,
Reijo Yonemoto
General Manager
Holiday Inn Helsinki-Vantaa Airport

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262 - 268 of 681 reviews

Reviewed 20 August 2014 via mobile

The hotel was fine, but we didn't appreciate the hundreds of dogs staying here and all the hair that came with it (the halls were covered). Thank god none of us were allergic to dogs.

They should give notice that this is occurring in advance so guests without dogs can choose alternate hotels if they want.

Stayed: August 2014, travelled with friends
Thank DenverCO303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIStaffMember, Guest Relations Manager at Holiday Inn Helsinki-Vantaa Airport, responded to this reviewResponded 5 September 2014

Dear DenverCO303,

Thank you for your review. We apologize for all the inconvenience caused by the larger number of dogs than normally staying at our hotel during your stay. Between the 8th and 10th of August there was a World Dog Show held in Helsinki and therefore there were thousands of dogs staying at the hotels of Helsinki region. Unfortunately this caused some disturbance at the hotel.

Despite of all the inconvenience, we hope to see you soon again and to be able to offer you a pleasant Holiday Inn -experience next time if you will be visiting Helsinki.

Sincerely,

Jaana R.
In-house Guest Relations
Holiday Inn Helsinki-Vantaa Airport

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Reviewed 19 August 2014

We arrived from Spain on a very early flight (6 am) and took the free shuttle to the hotel (a 10 minutes ride, first stop). The hotel is basically located in the middle of nowhere, some sort of industrial zone near woods, but it was fine as we wanted something close to the airport to have some rest before heading to the CBD. We had payed for the entire night but since our flight was delayed, we had notified the hotel the day before of our early morning arrival. The General Manager was on duty (reception) and he already knew my name as soon as we stepped inside the hotel , which was extremely impressive. He was very professional, very helpful and very nice to us. That was a great start. When we asked if late check-out was possible, he immediately offered to let us stay until 2 pm, free of charge, which was super nice. We were knackered and we really needed those extra two hours. Kudos to the General Manager, a very diligent and helpful person. The room was small but convenient, beds were comfy and the quilt, despite being slightly thin was quite nice. The biggest let down was the bathroom. We understand that this is a business hotel and people would not usually stay long but the bathroom was tiny, the mini shower had no door and no 'platform' and had a shower curtain instead: the water was basically going everywhere inside the bathroom which quickly transformed into a swimming pool. We had to put towels on the floor to avoid flooding after two showers and this was not really hygienic. If everyone does the same, I do hope that the hotel laundry system if efficient. The sink area was also very small and we had no space to put our toiletries. The room was relatively quiet but quickly we heard trucks going in and out of a construction site nearby and we had to use ear plugs.
We checked-out on time to go to the city centre and ask reception about buses to the city. The receptionist was very helpful and indicated the bus stop, 50 m from the hotel. We left our luggage at the hotel but were a bit surprised to see that no luggage tags were given to is, we just had to leave it (on our own) unaccompanied by any hotel staff, inside a room and that was it. This could be very dangerous/ unsafe as anybody could basically open your luggage or even take it. On our way back, we took the airport bus (5 euros/ person) from the central railway station to the airport (30 min) then the free shuttle from airport to hotel. Two receptionists were on duty (8:30 pm) I asked to get my luggage, one of the receptionists acknowledged my request but didn't actually listen, got a call and we were standing there for at least 7 minutes while she was answering the call. She could have pressed the button, opened the luggage room and we would have been on our way. After hanging up, she stared at us and I said ' our luggage?!' And she finally understood. She opened the door from the desk but didn't check which luggage I was getting. I retrieved out luggage and when we left we realised that only 5 mins had passed but the person at the reception was not the same one (the other original two were not at their stations) , which meant that there was no way the reception could notice if we had taken our luggage or somebody else's.
All in all, a small hotel for a very short stay but not really worth the money.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Skippy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIStaffMember, Guest Relations Manager at Holiday Inn Helsinki-Vantaa Airport, responded to this reviewResponded 5 September 2014

Dear Skippy88,

Thank you very much for your review. We are delighted to hear that you were given great service when checking in to and checking out from the hotel.

We are also thankful that in your review you have brought up a few points of development for us. When it comes to the problems with the bathroom, we are in fact in the process of installing shower walls to the bathrooms which will help to prevent the excess water from flooding in the bathroom. We apologize that you had to wait for a long time for getting your luggage from the luggage room. Based on your feedback, we have now done corrective actions for controlling the use and security of the luggage room.

Once more, thank you for your valuable comments. We hope to see you as our guest also in the future.

Sincerely,

Jaana R.
In-house Guest Relations
Holiday Inn Helsinki-Vantaa Airport

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Reviewed 18 August 2014

Hotel was clean and tidy with all essentials required for budget overnight stay prior to early morning flight. Free airport shuttle was efficient and useful and is about a 30 min journey to airport. Would stay again if on airport transfer.

Stayed: August 2014, travelled solo
Thank Anthony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIStaffMember, General Manager at Holiday Inn Helsinki-Vantaa Airport, responded to this reviewResponded 27 August 2014

Dear Anthony K,

thank you for leaving your review of our hotel. I'm glad to hear you found our complimentary shuttle service convenient and useful. I hope to see you soon again with us!

Sincerely,
Reijo Yonemoto
General Manager
Holiday Inn Helsinki-Vantaa Airport

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Reviewed 11 August 2014 via mobile

This Holiday Inn hotel at the airport of Helsinki is a dog hotel. This is great if you love dogs. But the owners take the animals in the rooms. The smell in all the rooms we tried had more or less a dogsmell. Rooms are small, bed is small for 2 persons. Breakfast is perfect.

Stayed: August 2014
1  Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIStaffMember, General Manager at Holiday Inn Helsinki-Vantaa Airport, responded to this reviewResponded 15 August 2014

Dear Arthur B,

thank you for your review. I'm sorry to hear that you didn't quite enjoy your stay this time because of the many dogs we had. There was held World Dog Show in Helsinki during the weekend and there were well over 20 000 dogs and their owners staying in the Helsinki region hotels - us being one of them. After the event all the pet rooms have now been deep cleaned with special equipment to avoid any further inconvenience to the guests.

I hope that despite this we will see you again with us in Holiday Inn Helsinki-Vantaa Airport!

Sincerely,
Reijo Yonemoto
General Manager
Holiday Inn Helsinki-Vantaa Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

We stayed here for 1 night before flying out of Helsinki the next day. It was reasonably priced, clean but an average room with a car park view. The décor was a little messy in places in that there were marks on the wall. .
The shower did flood the floor when we used it and there didn't seem a way to prevent this. If was rather inconvenient if two people wanted a shower around the same time and we didn't want to use all our towels to mop it up!
Buffet breakfast was adequate but nothing special. Checking in and out was a bit of faff and staff were a bit cold. Getting the bus from Helsinki to the hotel and then to the airport is a bit of a palaver.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 1066girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIStaffMember, General Manager at Holiday Inn Helsinki-Vantaa Airport, responded to this reviewResponded 15 August 2014

Dear 1066girl,

thank you for writing a review of our hotel. I am deeply sorry to hear that your didn't have the greatest experience in our hotel. This is not a standard we want to offer our guests .Our team aim to provide all our guests with the best customer service and help with any issue that may arise during their stay. On this occasion we clearly haven't lived up to your expectations and we need to improve.

I have also noted your comments regarding the shower experience. We are currently planning installing shower walls to our bathrooms to solve this problem. At the moment we are choosing the best possible shower wall solution to make our guests stays more comfortable in the future.

I hope that we will have the honor to have you as our guest again in the near future.

Sincerely,
Reijo Yonemoto
General Manager
Holiday Inn Helsinki-Vantaa Airport

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Reviewed 4 August 2014

We have stayed here before as the evening flight from Geneva arrives in Helsinki around 11pm and we ave always found it welcoming. This time we really looked forward to it as our clothes were damp. There was a thunderstorm as we left Geneva and the aircraft was parked away from the terminals necessitating a bus ride - everyone received a degree of rain water on them when boarding!
We arrived a few minutes early, received our suitcase fairly quickly, put our bags on a trolley and within 10 mins or so were walking through the door of the hotel. There were at least 3 staff on duty all beaming at us, we checked in and although damp said a warming drink would be good, the receptionist said the bar is open until midnight - we went!
The rooms here are excellent and in many Holiday Inns the bathroom floor is heated and this was perfect for our umbrellas, shoes and socks etc.
After a good nights sleep we had an excellent buffet breakfast included in the room rate and left. We spent our last night here too as the morning flight leaves at 8am, we had an excellent dinner a good sleep and walked to the terminal.

Room Tip: It is essentially a brief stay hotel - enjoy it!
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 208Geordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Helsinki-Vantaa Airport

Address: Raelssitie 2, Vantaa 01510, Finland
Phone Number:
Region: Finland > Uusimaa > Vantaa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Vantaa
Price Range: £75 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Helsinki-Vantaa Airport 3*
Number of rooms: 283
Official Description (provided by the hotel):
The Holiday Inn Helsinki-Vantaa Airport hotel is the best value for money to stay near the Helsinki Airport (HEL) in Vantaa. Our free shuttle bus takes you in 5 minutes from door to door from and to the airport! Located just 25 minutes from the Helsinki City Centre, with ample parking space, the hotel is a great choice for business and leisure travelers. All rooms have been renovated during 2009 and are equipped with a fully fitted bathroom, satellite and pay TV, mini-bar and air conditioning. High Speed Internet and WiFi are accessible in the entire building for free of charge. Spacious Executive rooms are equipped with separate dressing room and are also designed for families with children. Meet and relax at the Holiday Inn Helsinki-Vantaa Airport! The hotel offers meeting and breakout rooms, all with daylight, free internet access and first class equipment. Please contact the hotel directly for a tailor-made meeting package Restaurant Bistro Fiore offers a variety of taste full Finnish and European dishes. Bar Fiore is great place for you to relax after a long flight or hard day. The hotel forms a part of the Aviapolis Business District. Helsinki Fair Centre and Hartwall Arena 15 mins drive. Keilaniemi business park 25 mins. We look forward to welcoming you in the Holiday Inn Helsinki-Vantaa Airport hotel! ... more   less 
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Also Known As:
Holiday Inn Helsinki-Vantaa Airport Hotel Vantaa
Helsinki Holiday Inn
Vantaa Holiday Inn

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