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“A relaxing break between long haul flights”

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Hilton Helsinki Airport
Ranked #2 of 10 Hotels in Vantaa
Certificate of Excellence
Brisbane
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A relaxing break between long haul flights”
5 of 5 bubbles Reviewed 30 October 2013

Hilton Helsinki Airport is perfect for an overnight stopover if you have an early morning flight as it is a five minute walk from the terminal via a covered walkway. The rooms are tastefully decorated, spacious and a very comfortable bed. The full buffet breakfast is superb and the small gym adequate for a decent workout.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandyDuncan62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse K, Manager at Hilton Helsinki Airport, responded to this review, 12 November 2013
Dear Sandy Duncan62,

Thank you for an amazing review! I highly appreciate that you took an extra time to write breafly about your stay. It is great to hear that everything went well with your stay. I hope we´ll see you also next time you visit Finland. I wish you the best in your life and I hope you enjoy the rest of the year.
Best regards,
Jesse K
Front Desk Manager
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1,862 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
137 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

By the high percentage of great reviews; you'd think this was a top Four Seasons or Ritz Carlton.
Take it from me- it's not.
The huge, blindingly white lobby - does make a garish statement.
Design tastes aside; there are clearly two tiers of guests here.
1) The corporate business traveller and upper level flight crews... Desireable, & to be doted on.
2) Everyone else.
The front desk crew, {incl. telephone service operator} were unjustifiably rude and arrogant.
Of course, once I fielded noise complaints- their attitude worsened considerably {only male staff dealt with my complaint}.
I changed rooms, because they didn't want to ask the loud man next door- to quiet down.
According to hotels.com; this Hilton of Vantaa has "soundproofed rooms."
The TRUE description, should state clearly, the rooms include "insulated windows".
The windows DO effectively block out airplane noise.
That being said, room doors have no buffering; thus slam loudly. Not only that- but the room doors' shutting loudly, reverberates around the walls of the room. This, of course, continues at all hours.
Similarly, if your neighbor/s choose to be recklessly noisy- the walls block out precious little.
The ventilation fan helps a tad.
As for other comfort issues, the rooms are on the small side.
Maybe if you sleep most nights on an average ship or train cabin- you'd find rooms here sizeable.
But I do not.
If you're a besuited corporate executive, who's a deep sleeper, with deep pockets; coming for a business conference- perhaps the Hilton Vantaa is built for you.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xerophytic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse K, Manager at Hilton Helsinki Airport, responded to this review, 12 November 2013
Dear Guest,

Thank you for your review, we appreciate higly your feedback. It is heartbreaking to hear that your visit didn´t go as smoothly as possible because of the noise in the room. Our rooms are sound proof blocking any noise coming outside the airport. It is unfortunate that the rooms didn´t satisfy your expectations. We hope you still got to enjoy your time in the hotel.

I wish you a nice winter time and merry christmas!
Sincerely,
Jesse K
Front Desk Manager
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Muurame, Finland
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

Thisnis a nice hotel, clean rooms, food is great. Staff is very friendly and helpful. Location is very good, walking distance from airport. Room and food prices are bit high compared to other airport hotels near by.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rauno M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Satu K, Guest Services at Hilton Helsinki Airport, responded to this review, 1 November 2013
Dear Guest,

Thank you for your great review and kind words towards our services. We value your effort to write about your experience in our hotel. I wish you the best of rest of the year and welcome back!
Best regards,
Satu
Guest service agent
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nicosia, Cyprus
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

I am traveling to London from Finland, so I said "Lets have a break at the Hilton Airport hotel in Helsinki". And that was an excellent idea. Amazing rooms, excellent service and as far as the dinner was concerned.... a delicious lettuce soup, creamy and so magnificent. And then, an excellent pasta dish, with mushrooms and nuts.... yummy!!!! Do not miss! And excellent sleep experience. No, really, do not miss on that one!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iasonas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Satu K, Guest Services at Hilton Helsinki Airport, responded to this review, 1 November 2013
Dear Mr. Iosonas,

Thank you for sharing your experience, how nice to hear about your great stay! I´ll forward your message to our restaurant, they will appreciate your compliments highly. I wish you the best and I hope we will see you again in the future.
Sincerely,
Satu K.
Guest Service agent
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modena, Italy
2 reviews
5 of 5 bubbles Reviewed 25 October 2013

This is a modern and very good Hotel in Vantaa, walking distance from the Airport. Hotel is modern, comfortable, executive rooms are spacious and well equiped. Executive Floor has a nice Lounge with complimentary dinner in the evening and complimentary drinks until late in the night. Hotel staff is nice, the bar in the lobby is very nice with several drinks available, but a little bit expensive, like everything in Helsinki. THe Sauna and gym are in the basement and they are OK, as per the Hilton standards. Breakfast is huge, well organized and with excellent quality and variety of food. Wifi is stable and very fast throughout the building. I would recomend this Hotel for a business trip in Vantaa or for a overnight stay before an early flight. This Hotel can be expensive: take an advance purchase for the executive floor.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Francesco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Satu K, Guest services at Hilton Helsinki Airport, responded to this review, 1 November 2013
Dear Francesco,

It was nice to hear about your experience while staying with us. Thank you for rating our services highly. I am glad to hear that everything went well and you enjoyed our executive lounge also.
I wish you the best of winter and welcome back in the future.
Sincerely,
Satu
Guest Services
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

The room I stayed in was excellent; I upgraded for a small charge and got a personal sauna in the bathroom (I am not sure if these are in standard rooms too). The room was immaculately clean and very well-appointed. Amazingly (to me) I got a smoking room which was a real luxury for me (there are lots of non-smoking rooms!). The staff on reception were extremely friendly and very helpful, especially in the matter of obtaining wi-fi. I am unable to give a 5* rating however due to my experience in the restaurant. Although the food was very good (especially the reindeer - a first for me) if expensive, the service was excruciatingly slow. I do not know if I just hit two bad nights but when one is exhausted from a long day's travel the last thing wanted is very slow service in the restaurant. Unfortunately there are no viable alternatives nearby as far as I could tell. It might be better to have room service despite the price.

Room Tip: Try and get one with your own sauna if you would enjoy that! Also ask for a smoking room (if you are...
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank milordbyron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Satu K, Guest Service at Hilton Helsinki Airport, responded to this review, 1 November 2013
Dear Milordbyron,

Thank you for making an extra effort to share some experiences from your stay with us. I´m very happy to hear everything went extremely well with you and you even got to experience our guest room plus which includes sauna.
However it is disappointing to hear that there were some troubles in the restaurant service. Some nights it can get very crowded in the restaurant unfortunately. As you have noticed, there aren´t any other restaurants in the area unfortunately so our restaurant service is highly wanted.
I have forwarded your message to our restaurant manager Juha Martikainen so we can react with necessery acts. I hope we will see you next time and then, we will make a table reservation for you before the evening.

Sincerely,
Satu
Guest services, front desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moss, Norway
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

Excellent room and very comfy bed. Love the bathroom. very modern and up to date.
Very nice breakfast.
My only complaint is the price for internett - 10 euros pr. day!
Should be free all over the hotel like almost everywhere you go nowadays.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lf-Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Satu K, Guest service agent at Hilton Helsinki Airport, responded to this review, 1 November 2013
Dear Guest,

I am happy to hear your visit went well and thank you for taking the time to review our services. I hope you got the change to use our free wireless network at the lobby area at least. I hope we´ll see you again in the future and have a great winter!

Best regards,
Satu
Guest Service, Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Helsinki Airport

Property: Hilton Helsinki Airport
Address: Lentaejaenkuja 1, Vantaa 01530, Finland
Phone Number:
Region: Finland > Uusimaa > Vantaa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Vantaa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Helsinki Airport 4*
Number of rooms: 330
Official Description (provided by the hotel):
Hilton Helsinki Airport is located at the airport. It takes only a few minutes to walk from the airport to the hotel through a covered walkway. This hotel offers state-of-the-art facilities and contemporary design with a Finnish twist. Enjoy your stay in the fresh, comfortable guest rooms with large soundproofed windows. ... more   less 
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Also Known As:
Hilton Helsinki Airport Hotel Vantaa
Hilton Helsinki Vantaa Airport
Helsinki Hilton

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