We had booked with the owner ( Solvi) for a tour more than a month in advance through emails clearly stating our date of arrival and time.My office has also called her up before my trip and reconfirmed.
At the time of pick up ,when no one arrived we called her and she said she didn't realize it was today!She said she would pick us up after 2 hours as there was some confusion. We waited. After two hours she didn't arrive. We called her many times but all she did was send a apologetic message that she can't make it! We wasted our day and didn't expect such unprofessionalism.More