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“First and Last Visit”

Nando's - Sunderland
Ranked #68 of 444 Restaurants in Sunderland
Certificate of Excellence
Price range: US$0 - US$43
Cuisines: Portuguese
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Restaurant details
Good for: Groups
Dining options: Breakfast, After-hours, Reservations
Reviewed 26 April 2014

Visited here today for tea before going to pictures, the place was busy but not excessively. We were seated quickly by a friendly member of staff, we ordered out food again quickly with a member of staff, then we waited 45 minutes before I complained that we had not received our food. The table that arrived after us received their order. We got up twice for drinks and saw food waiting on the pass while members of staff congregated around the till area chatting. Three times a waitress popped into our area with three tables waiting on food yet made no attempt to check on anyone's order. After I complained we received our food in less than five mins, it was warm obviously had been sitting a while, we got an apology as it had been a 'bad shift', not enough in my opinion, we then discovered that my cousin who had ordered cheese with her food didn't have any, but as we were running late left it at that. The table beside us had an incomplete order and had to complain they received a refund of the item and an offer to serve it, but as the family were part way through their meal they declined. In my opinion, yes the people are friendly but they stand talking to each other, chat to regulars, and don't look after their potential new regulars. £20 for luke warm food, a small piece of chicken breast each, a salad and fries between us and very very slow service. Never again.

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1  Thank Kirstie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (177)
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107 - 111 of 177 reviews

Reviewed 31 March 2014

And it's awesome.
Bit expensive, but it's a chain.
Awesome food if you know what you like.
Good Service.

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Thank kale c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

Typical Nandos, friendly staff, great food, great atmosphere. Im always happy to use a Nandos, day or night, haven't got the wife to go for the hot sauce yet. The spicy nuts are a great snack washed down with Savanna Cider.

Thank mackem73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

As a regular customer to Nandos, this Nandos doesn’t disappoint. The staff were quick to acknowledge us on our arrival. There is plenty of choice on the menu but you really have to like chicken. The staff didn’t mind my special order which was great as some restaurants make a big deal out of it. The staff quickly and easily sorted my parking ticket out as if you park in the nearby multi-storey car park, you get your parking free. The food didn’t take long to arrive and is always tasty.

I will continue to east at this Nandos and try other Nandos around the country.

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1  Thank l0rnaw93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

Have been to nandos many times love it the Sunderland town centre one is right next to the bowling alley pictures and casino and many shops museums and parks, all the chicken dishes are fab but the garlic bread is fantastic would go again

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Thank makem65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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