Visited here today for tea before going to pictures, the place was busy but not excessively. We were seated quickly by a friendly member of staff, we ordered out food again quickly with a member of staff, then we waited 45 minutes before I complained that we had not received our food. The table that arrived after us received their order. We got up twice for drinks and saw food waiting on the pass while members of staff congregated around the till area chatting. Three times a waitress popped into our area with three tables waiting on food yet made no attempt to check on anyone's order. After I complained we received our food in less than five mins, it was warm obviously had been sitting a while, we got an apology as it had been a 'bad shift', not enough in my opinion, we then discovered that my cousin who had ordered cheese with her food didn't have any, but as we were running late left it at that. The table beside us had an incomplete order and had to complain they received a refund of the item and an offer to serve it, but as the family were part way through their meal they declined. In my opinion, yes the people are friendly but they stand talking to each other, chat to regulars, and don't look after their potential new regulars. £20 for luke warm food, a small piece of chicken breast each, a salad and fries between us and very very slow service. Never again.
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