I have never written a review, but the experience of this hotel I feel needs to be shared.
This was my first visit to South Shields. The hotel was booked for me as a birthday present for 2 night stay by my children, they had requested sea view and were told this will be the case! This hotel was selected by them after reading reviews.
I read reviews after I was given the details of the hotel and due to some people were disappointed to turn up and find 2 single beds in a double room so I rang the hotel to make sure this does not happen and was assured it will have a double bed.
On arrival we were given a room (133) which was at the FAR end of the hotel near the delivery bay in the what seemed to be a basement!! NO SEA VIEWS!!!! continues noise from deliveries and staff standing outside smoking.
The beds were 2 single put together and covered by a hard throw over mattress... so hard that we could not sleep at all and come away with extremely bad back!
No WiFi in the rooms...beware extra charges if you need this and expensive!
Both mornings went for breakfast and had to wait ages for things as we were told the same thing on each morning that they have ran out and are waiting! other people were also complaining for the wait... staff seemed to be used to people complaining and were just being ignored by staff.
No fridge facilities in the room as one would expect from such a hotel.
Old central heating radiators continually making extreme noise during the night and when turned up!
I can safely say that I have had a lot better stay and experience from a cheaper, less graded hotels then this!!!
South Shields is a lovely place, but the experience of this hotel totally ruined our break!!!!
- Official Description (provided by the hotel):
- Experience a blend of modern luxury and convenience at the Sunderland Marriott Hotel. Located on the seafront, our hotel is two miles north of the city centre and overlooks Seaburn's sandy beaches. A full-service hotel, we offer high quality accommodation for business and leisure travelers alike. All bedrooms have en-suite facilities - many enjoying sea views. The hotel also boasts three luxurious suite style rooms complete with a glazed rotunda overlooking the sea. ... more less
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- Also Known As:
- Marriott Sunderland Hotel Sunderland
- Sunderland Marriott