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“Reasonably priced rooms with great service!”

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Premier Inn Sunderland A19/A1231 Hotel
Ranked #6 of 10 Hotels in Sunderland
Certificate of Excellence
Coventry, United Kingdom
Level Contributor
80 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Reasonably priced rooms with great service!”
Reviewed 2 April 2012

Friendly staff, great rooms - huge tv! Bargain prices. You know what to expect!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Senttocoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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307 reviews from our community

Traveller rating
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    34
    11
    7
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106
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Durham, United Kingdom
1 review
Reviewed 16 February 2012

Excellent value for money, friendly staff, clean rooms....no complaints at all

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 February 2012

Took more than 15 minutes to be served at reception - 1 very methodical receptionist with 3 parties booking in before us (about 6-30pm after a football match so likely a time when frequently busy), and no apology for the wait. Currently hotel is undergoing refurbishment and our room had obviously just been painted - unfortunately they had not seen fit to air the room so it smelt overwhelmingly of paint. After bath (couldn't make body wash dispenser work) lots of silt in bath which had not been adequately cleaned. also plaster dust on mirror in room.

We had booked for 2 adults but they had also made up the 2 spare beds (which would normally make a sofabed) so there was very little floorspace. Also there is only 1 bedside table.

We had breakfast incuded. Unfortunately at 9am on Sunday morning there was no orange juice, no coffee, no bacon, no baked beans, no scrambled egg. We had asked for poached egg which arrived on cold plates.

The basic problem about this hotel is that it is understaffed - those staff there are very pleasant. At breakfast there was just 1 waiter and the hotel manager (and 1 breakfast chef we were told by the manager). After breakfast we asked to speak to the manager about our catalogue of issues and received an apology and refund.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HeatherDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 16 February 2012
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 January 2012

Stayed just before Christmas while visiting relatives. Staff couldn't have been more helpful or more cheerful - just what you need! Rooms are as expected, although the reason for not having 5 as a rating is because you didnt need a room key to go from the bar/restaurant next door to the hotel - a security risk. Breakfast was amazing, we could have had much more than we did, great selection of cereals, fruit, yoghurts and the cooked breakfast was very good quality. Thanks for a great stay - will be back!

Room Tip: we had a room overlooking the car park which meant we heard people arriving late/leaving early.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tidytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakey99, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 20 January 2012
Happy to hear that you enjoyed your stay at Sunderland A19/A1231 Premier Inn. I will look forward to your next visit. Kindest Regards. Amy Paul Reception Team Leader
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surrey england
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 December 2011

we have just returned from a weekend in sunderland,we stayed at the premier inn wessington way. As always the staff were fantastic we stay here at least 3 times a year as we have family and grandchildren in sunderland. The staff especially the girl working in the ballpark were very helpful she got the grandchildren tickets to the christmas party and the breakfast with santa even though we had'nt booked and this made for a fantastic fun weekend for all, wish i could remamber her name.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dereksaunders9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakey99, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 20 January 2012
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Sunderland A19/A1231 Premier Inn and we look forward to welcoming you back again soon. Kindest Regards
Amy Paul
Reception Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
Reviewed 17 December 2011

I have stayed at the PREMIERE INN wessington way sunderland many times, both for business and visiting family. The service is excellent and the staff are always willing to go that extra mile!!! Lee who is currently serving behind the bar is a great lad, always smiling and helpful.. he works extremely hard 100% all day long. i dont know the names of the other staff but too they all are very helpful.
THE FOOD ..........its not typical pub grub or fast food, its good food served fast!!!
ROOM SERVICE............ the rooms have always been spotless and are kept clean during your stay.
WOULD I STAY HERE AGAIN????? you bet!!!! only wish i could live here!.
THE SCOUSER.
thankyou to all the staff who make me feel very welcome whilst im away from home.
" MERRY CHRISTMAS AND A HAPPY NEW YEAR" to all of you.

Room Tip: ive stayed in many rooms. currently in room 58 which is great if you are a curtain twitcher! facing...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCOUSE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakey99, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 20 January 2012
We are delighted that your stay with us was a good one. Thank you for your lovely comments on our comfortable rooms. Our team members will be pleased to recieve your feedbackas they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay , we will look forward to welcoming you back in the future.
Kindest Regards
Amy Paul
Reception Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland.
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 12 December 2011

One night stay only, it's a bit out of town but handy for the A1 north or south.

Typical Premier Inn room - decent size, all the essentials, no frills but everything clean, comfortable and relatively new & fresh.

Easy booking, check-in, good breakfast but best of all, very friendly, helpful and professional staff.

Free (or included in rate) wi fi would be an improvement.

Room Tip: Rooms facing into courtyard/car park will avoid any traffic noise.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rothesayisexotic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakey99, General Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 13 December 2011
Thank you for yor review. My team and I are delighted you enjoyed your visit and fel that you were well looked after.
Whist there is a fee for wifi in the hotel, you might like to know that we have very recently had a free wifi service installed into the attached Brewers Fayre restaurant so the next time you visit you can stay connected at no extra cost.
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Additional Information about Premier Inn Sunderland A19/A1231 Hotel

Property: Premier Inn Sunderland A19/A1231 Hotel
Address: Wessington Way | Castletown, Sunderland SR5 3HR, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sunderland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Sunderland A19/A1231 Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
An ideal location within easy reach of the A1(M), A690 and A19. For shops and local amenities Sunderland city centre and The Stadium of Light football ground are only 2 miles away; other local attractions include the National Glass Centre, the Aquatic Centre, Temple Park & Silksworth Ski Slope. Our Sunderland A19/A1231 Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Brewers Fayre restaurant serving great value pub favourites in a family friendly environment. Wi-Fi available for £3 for 24 hours. ... more   less 
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Also Known As:
Premier Inn Sunderland a19/a1231 Hotel Sunderland

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