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“Superb service, very friendly staff.”

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Premier Inn Sunderland A19/A1231 Hotel
Ranked #6 of 10 Hotels in Sunderland
Certificate of Excellence
London, United Kingdom
1 review
“Superb service, very friendly staff.”
5 of 5 bubbles Reviewed 12 September 2013

Expectations exceeded! Staff arranged for birthday decorations and a birthday card for my 4yo daughter because we checked in on her birthday!! Also very helpful in storing her yoghourt in the fridge for us.
Big comfy room, at least a 40in Samsung TV on the wall with freeview channels. Room clean, beddings fresh and bathroom sparkling. Restaurant is Brewers Fayre. Good food and magnificent staff. Always willing to help. This is the best Premier Inn I've ever stayed in - and I've stayed in quite a few. Will recomend this particular one to anyone - look no further!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CEmuchay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

Traveller rating
    166
    87
    34
    11
    7
See reviews for
106
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 4 September 2013 via mobile

Stayed here for 4 night when working away from home. Room was great. The food was so bad 2 night in a row first night I ordered chicken burger & chips. They said it would be 30mins it took over one hour & the chip where cold so sent them back & they came cold for a 2nd time it was a joke how can the chips be after waiting a hour. The 2nd night was much better. There is a little pub 5 mins walk just over the round about the food was great & cheaper.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 August 2013

I'm a local lad from Sunderland who lives in Glasgow now but i come home frequently to see family and friends. This Premier Inn is always clean and tidy, the staff are really helpful and always smiling ( we're like that in Sunderland ). Ross at the front desk was great and sorted taxis for me. I don't even look anywhere else now when i'm coming home, this Premier is always my first choice !.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Anthony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Kilbride, United Kingdom
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 August 2013 via mobile

Couldn't fault the hotel. Immaculate rooms done to a good standard. Quiet location, not much about apart from attached Brewes Fayre. Food was ok but it's decor and seating areas were pretty down at heel, right down to carpet being held together by gaffa tape in parts. Would happily stay at hotel but probably choose to eat somewhere else next time. Reception staff at hotel all lovely.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wmack67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorebridge, Scotland, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 13 August 2013

A typical Premier Inn for an overnight stay. The staff were extremely friendly and helpful. A lovely breakfast service. With the eating establishment there is a lovely secure outdoor seating area that is very child friendly and also a soft play area. The staff of both facilities were friendly. It is also nice that there was an attached corridor linking the hotel to the restaurant.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawarden, United Kingdom
Level Contributor
106 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 2 August 2013 via mobile

Stayed here for two nights while visiting relatives. The staff, especially Ross were very friendly and helpful. The room was spotless, also the bathroom. The breakfast service was very good. I would heartily recommend this hotel.

Stayed August 2013, travelled as a couple
Helpful?
Thank evilcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 26 July 2013

Very nice staff who were helpful. Hotel could have been a bit cleaner but for the price was acceptable. Had free half hour of Internet which was good.considering its next to a main road it was very quiet. Will use again.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daniel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Sunderland A19/A1231 Hotel

Property: Premier Inn Sunderland A19/A1231 Hotel
Address: Wessington Way | Castletown, Sunderland SR5 3HR, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sunderland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Sunderland A19/A1231 Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
An ideal location within easy reach of the A1(M), A690 and A19. For shops and local amenities Sunderland city centre and The Stadium of Light football ground are only 2 miles away; other local attractions include the National Glass Centre, the Aquatic Centre, Temple Park & Silksworth Ski Slope. Our Sunderland A19/A1231 Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Brewers Fayre restaurant serving great value pub favourites in a family friendly environment. Wi-Fi available for £3 for 24 hours. ... more   less 
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Also Known As:
Premier Inn Sunderland a19/a1231 Hotel Sunderland

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