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“Good overnight stay”

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Premier Inn Sunderland A19/A1231 Hotel
Ranked #6 of 10 Hotels in Sunderland
Certificate of Excellence
Ea, Spain
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good overnight stay”
Reviewed 20 February 2014

A well-maintained hotel, with friendly and helpful staff. Our room was very quiet both from internal and external noise. Found the bed a bit too hard - could have been softened but we didn't know that.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl s, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 24 February 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I would like to apologise about the matress and on your next visit, let us know any issues you may have and the team will be more than happy to help. We look forward to welcoming you back again in the near future.
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332 reviews from our community

Traveller rating
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    38
    12
    7
See reviews for
113
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 February 2014

Last used Premier Inn in Woking with family, which had a Brewers Fayre next to it, and the combination was excellent.
Therefore, when I had to spend a night in Sunderland on business, I noticed there was the same combination near where I needed to be the following morning, so thought I would go for this as travelling on own, so good to know safe restaurant nearby and no aggravation.
Sorry to say I was disappointed, and this comment is as much about the restaurant as the hotel.
When I got there, I checked in fine, and was given a nice room. So far so good.
I asked if the restaurant would be busy, and they said it would be fine, and I asked advice when I needed to book a cab in the morning for my destination, and asked receptionist to book me a cab.
I tookadvice from Trip Advisor to ask advice to get quiet room as road noisy, but the noise from the road would have been far better than the noise through the walls. They are far too thin, and got woken up early by man coughing (sounded like he was in my room), had constant clicking noise in room every 5 mins, and when TV put on next door I could hear every word.
Then I go for breakfast (mediocre, but ok), and wait for my cab. It didn't arrive and the taxi firm never received a booking, so the reception clearly had not booked it the night before, which made me late.
Will not go there again
Also be warned about location, if you arrive as I did in rush hour, you will sit in cab for long while from airport getting stuck in a traffic jam.

Room Tip: Over car park
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulieF172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl s, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 14 February 2014
Thank you for your review. It really matters to us that our guests have a great nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. I also apolgise for for taxi not being booked and have fed this back to the team so this will not happen again. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saltburn-by-the-Sea, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 February 2014

Hubby has Coeliac so breakfasts can be difficult. On hearing this the receptionist checked the food allergy register herself for us and then offered to go out to buy gluten free items so that he could have a breakfast. Never had service like that before

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl s, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 10 February 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 February 2014

We had a family party to attend and only really needed somewhere to crash for the night. The Premier Inn seemed pretty good value and was only five minutes from the party venue.
The staff were friendly, the rooms were clean and comfortable and the breakfast was great.
To be honest I wasn't expecting much, but was very pleasantly surprised and would have no hesitation in staying again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Br0wnWarri0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl s, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 10 February 2014
Thank you for your comments. My team and I work hard to exceed our guests expectations. I am pleased that you enjoyed your stay with us and I look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
1 review
Reviewed 30 January 2014

clean and comfortable with nice friendly helpful staff. Easy parking and situated off main route with easy access to city centre. Shower and bathroom fascilities also very good and, in the morning a good choice on offer for breakfast.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl s, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 10 February 2014
Thank you all so very much for your recent feedback, this is greatly appreciated.

It is great to see that you have enjoyed your time with us at Premier Inn, and we look forward to welcoming you back again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shap, United Kingdom
1 review
Reviewed 28 January 2014

My husband and I have stayed at this premier inn many times when visiting family. The staff there are brilliant, they are so helpful and friendly and so are the restaurant staff . Its great having the restaurant on site the meals are really good something for everyone on the menu. When we check in we walk through the door and they remember who we are. Now thats good service for you. I wouldnt stay anywhere else.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 106Bev_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl s, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 10 February 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire, United Kingdom
Level 5 Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 27 January 2014

I last stayed in a premier inn about 8/9 years ago so when we saw this at £29 a night I expected for the hotels to now be old and shabby. Wow what a shock, clean, modern, no signs of wear & tear, very quiet, friendly & helpful staff.
Other budget hotel chains should take a leaf out of premier inns book!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katy_Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl s, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this review, 10 February 2014
Thank you all so very much for your recent feedback, this is greatly appreciated.
It is great to see that you have enjoyed your time with us at Premier Inn, and we look forward to welcoming you back again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Sunderland A19/A1231 Hotel

Property: Premier Inn Sunderland A19/A1231 Hotel
Address: Wessington Way | Castletown, Sunderland SR5 3HR, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sunderland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Sunderland A19/A1231 Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
An ideal location within easy reach of the A1(M), A690 and A19. For shops and local amenities Sunderland city centre and The Stadium of Light football ground are only 2 miles away; other local attractions include the National Glass Centre, the Aquatic Centre, Temple Park & Silksworth Ski Slope. Our Sunderland A19/A1231 Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Brewers Fayre restaurant serving great value pub favourites in a family friendly environment. Wi-Fi available for £3 for 24 hours. ... more   less 
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Also Known As:
Premier Inn Sunderland a19/a1231 Hotel Sunderland

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