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“Very Good Overall”

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Premier Inn Sunderland A19/A1231 Hotel
Ranked #6 of 10 Hotels in Sunderland
Certificate of Excellence
Reviewed 19 June 2014

Stayed here for 3 days on short break. Staff very friendly and helpfull, sleep quality very good, room very clean. The only downside was the price of Premier inn breakfasts now £9 per person. This is ok if your firm is picking up the tab, not so good if it comes out of your own pocket. We found Sainsbury's mega store one mile down the road excelent breakfast 2 of us ate for £5. While we are Premier inn fans there is customer resistance over the food pricing. we certainly look round localy in future.

Room Tip: Eat at sainsbury's one mile down the road.
  • Stayed: June 2014, travelled as a couple
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1  Thank Graham and Lynn... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunA19, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this reviewResponded 21 June 2014

Thank you all so very much for your recent feedback, this is greatly appreciated.

Our breakfast Prices go on a national rate and the Full Premier breakfast is all you care to eat and bottomless coffee, tea's & fruit Juices for £8.75
We do offer a continental option at £6.25 and thats also is all you care to eat.

The team constantly strive to deliver excellent service at all times to see that you have enjoyed your time with us at Premier Inn, and we look forward to welcoming you back again in the future.

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Reviews (343)
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215 - 221 of 343 reviews

Reviewed 12 June 2014

excellent location -- went for swimming gala -- clean friendly and good food -- would def return to this premier inn
booked via internet - easy with no hassle - they even got up early so we had early breakfast

  • Stayed: May 2014, travelled with family
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Thank janiej1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunA19, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this reviewResponded 17 June 2014

Thank you all so very much for your recent feedback, this is greatly appreciated.
It is great to see that you have enjoyed your time with us at Premier Inn, and we look forward to welcoming you back again in the future!

Management

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Reviewed 6 June 2014

I use Premier Inn all over the UK and have yet to have a bad experience. So much nicer than the downmarket dirty doss houses that go under the Travelodge brand. It's also nice to know that Premier Inn wont sell your reserved room again and over book their lodges - unlike Travelodge.

My room was as clean as you come to expect in a Prem Inn. I usually sleep very well in Prem Inn beds but found this particular bed quite hard and I woke up a few times feeling uncomfortable. This is the only time this has happened so it could just have been me.

I used the pub for a meal - nothing much to say about it. The staff were friendly, the area clean but the food was nothing special - adequate, no more.

As usual the Prem Inn staff were polite and helpful.

As usual I asked for a printed receipt at reception. For some reason the breakdown shows VAT as zero? I'll have to look into this.

Room Tip: First floor,far end from reception, facing over carpark - was nice and quiet when I visited.
  • Stayed: June 2014, travelled on business
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Thank Tilley_Wearer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunA19, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this reviewResponded 17 June 2014

Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times.

I am sorry that you found the bed to be a little on the hard side I will be definitely looking into that, and we look forward to welcoming you back again in the near future.


Management

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Reviewed 29 May 2014

Excellent location just off A19 in Sunderland, friendly staff. large comfortable room. Attached pub nice with above average food, reasonably priced. Booked last minute by ringing - hassle free. Would recommend if visiting Sunderland

Room Tip: no pool or fitness centre
  • Stayed: April 2014, travelled with friends
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Thank AGENT64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunA19, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this reviewResponded 30 May 2014

Thank you very much for your review. We do take great pride in our hotel, and the team constantly strive to deliver excellent service at all times. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.

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Reviewed 23 May 2014

this hotel ranks highly in the "MOTEL" type hotels that i have stayed in over the years.Clean,Friendly,Comfortable,good food,I would recommend this hotel to anyone wanting to stay in the area.Brilliant

  • Stayed: May 2014, travelled solo
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Thank popsinnotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunA19, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this reviewResponded 30 May 2014

Thank you all so very much for your recent feedback, this is greatly appreciated.

It is great to see that you have enjoyed your time with us at Premier Inn, and we look forward to welcoming you back again in the future!

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Reviewed 22 May 2014

A fine hotel completely spoiled by the room being far too warm. So I tried opening the window but I was next to a main road so was very noisy. End result? I got about 4hrs sleep. Complained in the morning but receptionist just said he'd pass my feedback on. Real shame because everything else was good.

  • Stayed: May 2014, travelled on business
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2  Thank Nomad4231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Sunderland A19/A1231 Hotel, responded to this reviewResponded 28 May 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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Reviewed 7 May 2014

A premier inn is a premier inn - you always know you will get a clean room and comfy bed!

The service from staff is usually the only variable and this premier inn has fabulous staff. Reception staff were super friendly and helpful and breakfast staff were the same - really friendly and couldn't do enough for you! Best premier inn staff I have ever come across!

Location was very convenient - close to a supermarket and petrol station too!

The location does mean there is some traffic noise but it isn't awful!

  • Stayed: May 2014
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Thank Popple123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunA19, Manager at Premier Inn Sunderland A19/A1231 Hotel, responded to this reviewResponded 11 May 2014

Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Sunderland A19/A1231 Hotel

Address: Wessington Way | Castletown, Sunderland SR5 3HR, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sunderland
Price Range: £43 - £66 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Sunderland A19/A1231 Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
An ideal location within easy reach of the A1(M), A690 and A19. For shops and local amenities Sunderland city centre and The Stadium of Light football ground are only 2 miles away; other local attractions include the National Glass Centre, the Aquatic Centre, Temple Park & Silksworth Ski Slope. Our Sunderland A19/A1231 Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Brewers Fayre restaurant serving great value pub favourites in a family friendly environment. Wi-Fi available for £3 for 24 hours. ... more   less 
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Also Known As:
Premier Inn Sunderland a19/a1231 Hotel Sunderland

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