Been visiting for many years. The tea and scones are always nice.
Recently however we've been visiting less just because it's always busy and the whole system of getting in and getting a table is always a stress as the queue to get a table gets mixed up with the queue to order food and drink and often you're expected to order what you want at the same time as being shown to a table without being given a moment to think what you might like!
IMHO it would work much better if the queue at the door was just to get a table and someone came and took your order.
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