The room was dark, with broken light and the bathroom walls were covered in hand prints on the tiles...clearly they had not been cleaned daily in or indeed for sometime.
We dined in the Premier Inn but the service was poor, the food was greasy and expensive and a number of our party had upset stomachs and indigestion through the night and next day.
Staff were badly dressed and some wore completely inappropriate clothing for the situation resulting in a regular show of knickers and large holes in tights.
Service was very poor and repeat requests for appropriate cutlery was frustrating.
Breakfast was of a poor quality and again the staff were badly dressed, without name tags to id them. The juice glasses had bits of green vegetable matter on from the previous nights dinner but the waitress refused to believe until some of us put the glass into the hand and asked her what was in the glass? She maintained it had just come out of the dishwasher, was abrasive in her manner and did not apologize for her error or bringing such dirty glasses for customers!
The whole experience left lots to be desired and I would never recommend either staying without breakfast or with dinner and breakfast to anyone.
- Official Description (provided by the hotel):
- North West is close to Sunderland City centre, The Stadium of Light and Aquatic Centre, offering a perfect base from which to explore Sunderland, Newcastle, South Shields and surrounding areas. Some of the comfortable rooms at Premier Inn can accommodate 2 adults and 2 children (under 16 years). The 2 children are also served a free full breakfast, when accompanied by an adult purchasing a full cooked breakfast. The full all-you-can-eat breakfast includes cooked items, vegetarian options and a wide continental selection. Premier Inn Sunderland North West is next to ‘Liberty Browns’newly refurbished restaurant, which offers a wide variety of freshly prefared food which consists of Pizza House,Bar and Grill, offering a great experience in dining. Opposite is also D & W fitness centre with day rates available. There is free parking and a 24-hour reception at this Premier Inn. Hotel Rooms: 63. Hotel Chain: Premier Inn. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Sunderland North West Hotel Sunderland