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“Always a great stay!”

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Cheshunt Marriott Hotel
Ranked #1 of 1 Hotels in Broxbourne
Reviewed 25 June 2014 via mobile

What a great hotel. .yes the usual marriot standards, comfy bed and pillows..but the staff are what make this place. Everyone is friendly and professional from the moment you arrive. Front desk highly efficient, room service polite and personable (Daniel a really nice guy and a credit to the hotel). Good food, great facilities. It will continue to be my hotel of choice when working in the area.

Stayed: June 2014, travelled on business
Thank northernkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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405 - 411 of 699 reviews

Reviewed 22 June 2014

Myself, sister, friend and godchildren all stayed for one night. Booking in was easy and staff at reception were really helpful and friendly - quite a pleasant surprise for all staff to be so customer orientated. The receptionist picked up that it was my goddaughter's birthday and after some time later, cupcakes were delivered to the room by staff who wished her happy birthday - she was thrilled! It made a lovely memory to go with all the others she experienced over the weekend.
Only negative was the room, although clean, the room needed upgrading, especially the bathroom. The breakfast service was somewhat irratic, possibly understaffed or staffed by inexperienced people.

  • Stayed: June 2014, travelled with friends
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Thank b t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

A few years ago when I was travelling regularly this hotel was one of my regular bolt holes. This stay it was to have a convenient location to stay the night before the London Marathon. The service, the room, the bed were very good as usual. Unfortunately the bedrooms in this hotel could do with a refresh, everything works and is comfortable, but now looks dated as this is one of the UK Marriott's which did not receive the refurbishments in 2005-2010 that many others did.

A comfortable nights sleep in a 2 doubled bedded room for 3 of us, my wife & I plus our 11 yr old son.

Dinner experience very good, breakfast experience very good considering we were up early on the Sunday morning.

Would certainly stay again.

  • Stayed: April 2014, travelled with family
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1  Thank willmoac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

Long long wait at check in - not a good initial experience but - great room; above average size; bed very well positioned facing the window and the sun. Excellent breakfast with all you could want. Staff were attentive cheerful, helpful and respectful at all times.
We got an excellent deal by booking in advance, direct with hotel which included parking and breakfast.

  • Stayed: June 2014, travelled with friends
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Thank MichaelandAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheshuntMarriott, Director of Operations at Cheshunt Marriott Hotel, responded to this reviewResponded 10 June 2014

Thank you for your kind comments on your recent stay with us. I apologise for the wait you had at check in. To avoid this in future if you become a member of Marriott Rewards member you will have the option to use our new mobile check-in app which means you can avoid a busy check in period (http://www.marriott.com/marriott/mobile-check-in-marriott-hotels-and-resorts.mi). I am glad you had a great experience and hope to welcome you back soon. Best regards, Mike Harrison, Director of Operations.

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Reviewed 3 June 2014

I recently stayed at this hotel on Saturday night as my partner and I were attending a birthday party in the area. The receptionist was very good and checked us in. The room was a good size coupled with the added bonus of a sofa, which was great to relax on and read the Sunday papers after breakfast. When we booked in, we asked about the gym and were given cards to access same. Unfortunately the spa bath was apparently not working, which was a bit disappointing, but these things happen. Our room was great as above but would recommend asking for a ground floor room as these come with an outdoor area with some with table and chairs, particularly nice on warm summery days and evenings. On returning to the hotel around 11pm, we decided a nightcap in the bar was required. Unfortunately, although the bar is 24 hours for residents, it is locked up at 11.30pm. Guests have to go to reception and ask for drinks. A Receptionist then has to open part of the bar, take orders, all drinks charged to your room and then serve everyone. We had a lovely lady who struggled to accommodate a fair number of people and I wonder about why the bar needed to be closed at 11.30pm on a Saturday night. Of course one would not expect staff to be there all night but at least until 1am on a Saturday night as most people like a nightcap after an evening out.

I also felt some security would be useful after 11pm as whilst we were in the bar a man came into the bar it appears to meet with resident guests and he brought in a large alaistain dog. The man was advised by a member of reception that the dog was not allowed. The man stated

Room Tip: Opt for a room on the ground floor thereby ensuring you have the additional bonus of the outside spa...
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  • Stayed: May 2014, travelled as a couple
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Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheshuntMarriott, Director Of Operations at Cheshunt Marriott Hotel, responded to this reviewResponded 6 June 2014

Thank you for your comments. I am glad the service you received on check in was excellent and you enjoyed our garden view room. I will definitely look into our bar opening hours and make sure we have drinks available for our guests.
I hope to welcome you back to the hotels in the future.
Best regards Mike Harrison, Director of Operations.

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Reviewed 3 June 2014

When you pay £115 for a room without breakfast where do the Bean Counters get off on charging £3 to park your car overnight? What a joke?
Trying to book over the phone was a nightmare, we had an Australian credit card but no UK post code, would stay in a pub next time. Staff very clinical and robotic.

Room Tip: Pick another hotel where guest parking is FREE!,!
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  • Stayed: June 2014, travelled as a couple
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CheshuntMarriott, Director of Operations at Cheshunt Marriott Hotel, responded to this reviewResponded 6 June 2014

Thank you for your valued comments regarding our recent stay. I will most definitely feedback to the reservations team the difficultly you had making your reservation and please accept my apologies for this.
The hotel has had to install a parking management system due to the hotels vicinity to a large shopping centre and offices. The system is in place to provide our guests with parking. The hotel has many rates which include parking however I will review our rates.
Best regards Mike Harrison, Director of Operations.

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Reviewed 1 June 2014

The Marriott is a nice hotel, a little out in the sticks but if you're this way then it's worth a look.

The first thing you will notice on arrival is that parking is £3 per 24 hours payable at reception or a pay and display machine, I would urge you to pay at reception as we were informed at check in that the parking fee is waived for weekend guests, too late for us as we'd used the machine but never mind.

The front of house is modern and inviting and check-in was friendly and efficient and we were offered use of the pool / fitness suite which we took but ended up not using. We were also informed that we had breakfast in teh morning, news to me as we'd booked room only but the receptionist confirmed it which made Expedia's low rate even better as breakfast is usually £15pp if not in the rate.

Our room was at the back of the hotel on the second floor, a strange set-up as the access to the guest rooms takes you through a reception area and bar for one of the function rooms, we almost got offered a glass of bubbly when returning to our rooms courtesy of someone elses funtion!

Anyway the rooms are large and clean if starting to look a little dated in areas but overall the room was clean and comfortable with AC and good water pressure for the shower.

Beware the bar is pricey (£6 for a glass of wine) but again the staff are good.

Breakfast is great (esp when free!), nice choice of continental and cooked items and a cook to order omlette station.

Overall a good stay.

  • Stayed: May 2014, travelled with family
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Thank Nugget295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cheshunt Marriott Hotel

Address: Halfhide Lane, Broxbourne EN10 6NG, England
Region: United Kingdom > England > Hertfordshire > Broxbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Broxbourne
Price Range: £65 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cheshunt Marriott Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Experience the scenic beauty of Hertfordshire at the Cheshunt Marriott Hotel, 4-star accommodations north of London and just minutes from the M25 motorway. Explore nearby Paradise Wildlife Park or Enfield with ease or enjoy our stunning landscaped garden right on property. ... more   less 
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Also Known As:
Marriott Broxbourne
Broxbourne Marriott
Cheshunt Marriott Hotel Broxbourne, Hertfordshire

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