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“Overnight stay”

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Riviera Marriott Hotel La Porte de Monaco
Ranked #1 of 8 Hotels in Cap d'Ail
Sibenik, Croatia
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Overnight stay”
Reviewed 23 January 2014

I stayed there overnight during a brief visit to Monte Carlo. Hotel location is great, but the hotel itself is nothing special, pretty much same as all of the kind. Breakfast was comensurate with the hotel reputation, regular routine, again nothing spectacular. The front desk staff is kind, but they give impression of being kind just because they have to behave that way. Not impressed anyway, something is missing there....

Room Tip: Try to avoid the room described as "mountain view" when in fact you'll be facing a foo...
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Medobrunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johanna_Fehle, Manager at Riviera Marriott Hotel La Porte de Monaco, responded to this review, 26 January 2014
Dear Medobrunda,

Thank you for posting your comments, We are glad you found the location of the hotel to your liking.
We will share your comments with the Restaurant team regarding the breakfast.
I am really sorry you were not impressed by our Front desk team who are usually complemented for showing genuine interest to our guest’s needs. We hope to have the chance to welcome you back to the Marriott Riviera la Porte de Monaco to enable us to make your stay brilliant.
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862 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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English first
Paris, France
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 January 2014

Hotel well located in monaco, next to port and old part of monaco.
I was there for work reaons.
Room was good clean, good choice of pillow and tvs
Mine not well located.I was on 3 floor with window on soccer field. training every night until 22 so whistle noise every night and foot ball smashing grill/fences.
Ask for room NOT on that side.
Service in F&B area is a joke. lack of staff very noticeable. breakfast fruit not appealing, presentation and cleaning around buffet not top. nobody to help you seating down most of time, only 2 girls for the week i was there to clean , dress table, replenish, serve coffee.
Hotel was full. When in rush/pick time nowhere to seat since table not clean.
I notified the front office manager.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noki N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siegfried_poppe, General Manager at Riviera Marriott Hotel La Porte de Monaco, responded to this review, 24 January 2014
Dear Fabien L,
Thank you, we are going to review with the city hall about the timing of the football games so that noone gets disturbed, as we never got complaints before. We also reviewed with F&B area and team as they are very concerned in improving the service. Again, thank you and we are looking forward to welcoming you beck soon again. Regards
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southern california
Level Contributor
243 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 19 January 2014

Monte Carlo is a unique location in the world and we are fortunate that the Marriott hotel chain has provided a place where visitors can experience the local ambiance without having to endure the extremely high prices in the better know accommodations. Located next to the yacht harbor in Cap d'Ail, it is convenient to all attractions. Meeting facilities were exactly what we needed. Rooms are clean and spacious. The staff is extremely professional and helpful. Breakfast is excellent. Highly recommended.

Room Tip: Ask for ocean view room if available.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cedric09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siegfried_poppe, General Manager at Riviera Marriott Hotel La Porte de Monaco, responded to this review, 24 January 2014
Dear cedric09,

We are very happy that you enjoyed your travel to Monaco and your stay at our hotel. I read your comments to the team and they were very touched knowing that you appreciated their professionalism, their service as well as the room cleanliness and the quality of our Breakfast. Thank you for recommending our hotel, and we hope to warmly welcome you back soon on board. Sincerely,
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Florida
Level Contributor
156 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 14 January 2014

Monte Carlo is a place everyone should visit in their lifetimes, if for no other reason than to don a tux and experience a James Bond feeling for a night.

For those of us who aren't billionaires, the Marriott is a great place to stay and very affordable considering it's location.

Rooms are spacious, beds are comfortable...it's all you need for a great stay in 'Carlo

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yesmate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siegfried_poppe, General Manager at Riviera Marriott Hotel La Porte de Monaco, responded to this review, 21 January 2014
Dear yesmate,

We are very happy that you liked your stay with us and that you enjoyed experiencing the James Bond feeling in the Principality of Monaco. Please do not hesitate to contact us again whenever you travel back, we are looking forward to warmly welcoming you back on board.

PS: did you try flying by helicopter from Nice Airport to our hotel’s nearby heliport of Monaco?

Kind regards,
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Sydney, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 January 2014

Main upsides:
- Being upgraded on arrival to an ocean view room was amazing!
- The staff were extremely polite and the facilities are outstanding.
- pool is extremely beautiful
- yachts surrounding the marina are impeccable
- food at the next door restaurant was nice
- breakfast was beautiful
- resort is very quiet
- nice for couples

Main downsides are:
- no wifi in room
- minimal surrounding restaurants
- shuttle service to monaco points is extremely busy

Room Tip: Ocean view is a must!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank becsiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siegfried_poppe, General Manager at Riviera Marriott Hotel La Porte de Monaco, responded to this review, 21 January 2014
Dear Becsiri,

Thank you for choosing our hotel and for sharing your feedback.
We are all very glad that you liked the upgrade and our facilities. Mostly that you apprecaited our staff service, as we always strive to give the best service we can and our restuarant and breakfast.
However, sorry that you were not able to enjoy the Wifi: It is free in the lobby, and in your room it is available against a daily fee of 5€ for 3 MB spped or 15€ streaming per 24 hours.
We apologize if you were not told that there were many restaurants reachable within a 10 minutes’ walk in the nearby Port de Fontvieille. Looking forward to welcome you back soon!
Kind regards,
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Phoenix, Arizona
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 December 2013

I was here for business, even if this is fairly far from the center of town I would recommend this for business and also personal My travel agent booked this trip , this place deserves the best recommendation for a great hotel. The front desk was great, and their driver service was off the charts, even if he wasn't supposed to pick you up, he would come back when he was dropping off other guest to see if I was ready for the return trip. My balconey looked over the Cap D'Ali which was simply great. At breakfast, they got to know my order when I arrived. You could walk to some great places, and the recommendations were great. This was right near our offices, within walking distance. Great value for the location, I would stay here again . Views were great, staff ever helpful for a business traveler by herself. Loved it !!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siegfried_poppe, General Manager at Riviera Marriott Hotel La Porte de Monaco, responded to this review, 21 January 2014
Dear Sheri B,

Thank you for recommending our hotel, be it for business or for leisure. Our Front Desk staff and drivers were very happy that you loved their service and that you felt comfortable. Indeed, even though our shuttle drivers are not supposed to pick you up so that they are back on time at the hotel for the next drive, they always try to accommodate whenever they can.
We are happy to hear you enjoyed the service and quality of our breakfast team.
We are looking forward to your next visit.
With Best Regards,
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Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 December 2013 via mobile

I rarely do reviews, and have never done one after just one night, but this place deserves it, so here goes. Yes, it's a resort that could use a touch up here and there (understand management has plans for continued renovation), but the varied and abundant pros far outweigh any minor cons. Random observations follow. Will try to post some pics soon. Merry Christmas all!

*Staying on 6 of 11 floors on sea side of hotel at great height for long distance Med view

*Oversized soaking tub for great bath
*Copious hot water
*Fantastic, large multi-function shower head
*Large plush towels

*Wide balcony with large table and 2 comfortable wicker chairs with good privacy dividers

*Great staff, from bartender who brought bottle of wine and decadent slice of cake to room for my mom's 70th, to front desk staff, to Lora the Manager
*Assisting greatly when we temporarily lost and found my mother's purse at the hotel on arrival
*Quickly accommodating room change for slightly better view on arrival

*Large 2 queen Family Room great for 2 people
*Very comfortable beds with soft linens
*Free (fast!) internet, full breakfast, AND mini bar contents for Gold+ Marriott members

*Fantastic view over marina and on to the Med
*Fun-to-watch large and small yachts, some with Christmas lights, just below balcony

*Plenty of good lighting, and plenty of desk and drawer and closet space
*Quick room service with good food that is reasonably priced for Europe (granted Christmas Eve and quiet hotel right now)
*Huge flat-screen TV

*Great idea of inner door between bedroom and bathroom corridor and outer door, that you can close to keep corridor noise down, if any
*Some children's footsteps heard above briefly, but not an issue at all and and no other noises from surrounding rooms (yep, quiet time of year)

*Monaco border visible just below and to left of balcony, and everything within easy walking, cheap bus, or hotel shuttle distance (from what I have read and what we'll get to experience over the next few days :)
*Great Virtual Concierge online, where you can order a variety of paid and complimentary items, make hotel restaurant res, make hotel shuttle res, etc. before arrival
*Nightly turn down service with chocolates from the nicest housekeeper

One recommendation: Definitely go to the expense (~$80) of hiring a car to take you from airport to hotel. Only 30 minute trip or so, but steep switchbacks and difficulty to locate would have made rental car or other a nightmare, esp after an overnight flight with connections.

Overall, a fantastic place to stay that, whether using points as we are doing or paying, lives up to the label of a great hotel resort with all the right amenities near to everything that is Monaco and that won't 'break the bank' compared to staying in Monte Carlo.

DEFINITELY keep it in mind if your travels take you to the Côte d'Azur!

Stayed December 2013, travelled with family
Helpful?
2 Thank travlindoc-UT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
siegfried_poppe, General Manager at Riviera Marriott Hotel La Porte de Monaco, responded to this review, 21 January 2014
Dear travlindoc-UT,

Thank you for your review and the marvellous picture of the sunset.
We are very happy that you and your family enjoyed your stay during Christmas with us and your sea-view room with balcony overlooking the Mediterranean see.
I also shared your comments with the staff and they were really touched by your words on the service. You did very well in using our Virtual Concierge’s facilities and telling Lora in advance that it was your mother’s 70th anniversary: we are always delighted to surprise our guests for any special occasion.
As you are pointing-out, we are always working on upgrading an area of our hotel and we are sure you will notice some improvements whenever you come and visit us again.
Wishing you a wonderful New Year 2014.
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Additional Information about Riviera Marriott Hotel La Porte de Monaco

Property: Riviera Marriott Hotel La Porte de Monaco
Address: Port de Cap D Ail, 06320 Cap d'Ail, France (Formerly Marriott Riviera La Porte de Monaco)
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cap d'Ail
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Cap d'Ail
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Riviera Marriott Hotel La Porte de Monaco 4*
Number of rooms: 186
Official Description (provided by the hotel):
Casting a serene reflection upon the Cap d'Ail harbor on France's Cote d'Azur, the Riviera Marriott La Porte de Monaco captures the spirit of Monaco. It's a magical place, where you can lose yourself in its fragrant breezes, profound beauty and international allure. As one of the premier hotels in Monaco, you'll be introduced to a superior level of service and amenities. Elegantly appointed accommodations beautifully blend extraordinary comfort with welcome features such as high-speed Internet access. ... more   less 
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Also Known As:
Marriott Riviera La Porte De Monaco Hotel Cap d`Ail
Cap d Ail Marriott
Marriott Cap D'ail
Riviera Marriott Hotel La Porte De Monaco France/French Riviera - Cote D'Azur

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