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“Mixed - nice hotel, poor service”

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Riviera Marriott Hotel La Porte de Monaco
Ranked #1 of 8 Hotels in Cap d'Ail
Certificate of Excellence
Reviewed 25 August 2010

I’ve stayed at the Marriott's Village d'Ile-de-France outside of Paris, and loved it, so I was looking forward to my second stay at a Marriott in France.

We had difficulty finding this hotel due to construction, the hotel had directional signs marked on the street, but the route was closed due to construction and the GPS was confused by the narrow, winding streets. When we finally arrived around 9:00pm I had to wait a while without any acknowledgement of aid forthcoming while two receptionists helped another customer. Thereafter, any contact with the front desk seemed to require two people working together to assist customers, making the reception/concierge line slow, especially when the staff seemed to prefer to address the people who pushed their way to the front rather than wait their turn. A few of the receptionists did seem helpful, but others were less so.

We stayed in a Sea view one bedroom suite with a king bed, sofa bed, and balcony on the 10th floor. We paid €399 for one night plus €19 for an additional roll-away and used 30,000 Marriott Reward Points plus €100 for the second night. We also had to pay to park the car. Everything was clean and in good condition.

The view from the room was fine, really couldn’t see the surrounding coastline, just the marina directly to the front and the buildings to the left. The buildings were VERY close, close enough to see what the fellow in one of the units in the next building over was having for dinner, and to see laundry drying on some of the balconies.

The location was convenient. We like to walk, so the walk to Monaco was easy. And the little beach is very close also.

First night we ordered room service and it was good and reasonably priced.

Throughout our stay we constantly had staff knocking on the door, trying to deliver other guests’ luggage to our room, or asking fix something that wasn’t broken. It might have been amusing if it weren’t so annoying.

On our second day, we were locked out of our room, which meant returning to the front desk and waiting in line, waiting while the desk staff helped the people who jumped the line, and finally getting the key issue resolved. I was disappointed to enter the room and find that it had not been cleaned. We had been out for about 8 hours in the middle of the day, plenty of time to for the housekeeping staff to clean. Rather than having a confusing, two language phone conversation, I returned to the front desk, waited in line again, and asked if we could at least get clean towels and soap. The soap and towels were delivered to our room. Meanwhile, my husband decided to take a rest. As he was resting, a maid came to the door wanting to clean the room; I told her my husband was sleeping. She asked if he could get up and leave so she could clean the room. I told her that we would soon be going to dinner and the room could be cleaned then. When we returned from dinner, the “cleaning” consisted of making the most sloppy bed I have ever seen in a hotel, sheets drooping on the ground, and a few chocolates on the bed, noting else seemed to have been cleaned. I’m assuming the lack of service was because we used Marriott reward points for our second night’s stay.

I am usually a big fan of Marriott, but I really didn’t feel as rewarded as I had hoped thanks to lack of service at this hotel. Not sure that I would return to this Marriott.

  • Stayed: August 2010
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1  Thank weeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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565 - 571 of 951 reviews

Reviewed 13 August 2010

The Marriott is a simple, clean hotel in a beautiful part of France right next to Monaco. We were fortunate to have a room with a nice size balcony that overlooked the water and marina. The pool is small but the hotel is right near the beach. The room was a decent size and very clean. The bathroom was modern and well sized. Plenty of place to store our things in the room and the bed was very comfortable. This hotel is only minutes from the casinos in Monte Carlo but getting a taxi can be a challenge as the taxis in Monaco don't like to stop at the hotel (not sure why). There is a bus stop in front of the hotel that runs frequently. The reception staff were very friendly and helpful and certainly aimed to please. The only negative with our stay was our room safe was broken, could not be fixed or replaced during our stay forcing us to hide our valuables around the room. The hotel did offer to keep our things in their safe but we declined that offer. All in all this is a nice spot if you want to be near Monte Carlo but would like to avoid the hustle and bustle of Monte Carlo.

  • Stayed: August 2010, travelled as a couple
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1  Thank sbgild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2010

We used this hotel as a base for exploring Monaco and surrounding area. It appears to have been built by a European company, then purchased later by Marriot. While it is located at the Cap d'Ail yacht harbor, not in central Monaco, we preferred this quieter area. The free shuttle takes guests to major locations in Monaco and you hop a local #5 or #6 bus to get back - very easy and cheap (1 Euro regardless of distance). Also express bus #110 to the Nice airport stops directly in front of the hotel - great convenience and very comforatble way to get there at reasonable cost (18 Euros one way, discounted round trip fare).

Be sure to get a junior suite on the harbor side - quieter and very nice to have cocktails on your balcony while watching the activity on the yachts in the harbor. The dockside restaurant is fine for breakfast, but otherwise can't recommend it except for drinks and snacks at the adjacent bar.

Dont't exchange money there - very unfavorable rate - we were warned by the desk staff (that is a plus!). Be aware that if you don't have an ATM card or credit card with a PIN you're out of luck. All banks are completely electronic with only ATM's and there is no American Express office in Monaco - just a Thomas Cook travel (only) agency that doesn't do any financial transactions. If you're in a tight spot, ask to add a reasonable amount added to a restaurant or store bill and get change back. You have to go to the Nice airport if you need transactions with American Express.

All in all a good experience that didn't make us feel like we were staying in an American island in the middle of Monaco, yet were very comfortable - except for the marginal air conditioning during hot weather.

  • Stayed: July 2010, travelled as a couple
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1  Thank JTAnewport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2010

Great hotel over looking habour in quiet location only slight downside is the small swimming pool likely to return in the future :-)

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Thank Philheywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2010

My wife and I along with 15 and 18 year old children stayed here for 6 nights. Our room was very nice, facing the marina and spectacular views of the sea from the balcony. It was clean and service was always good. As Marriott Gold level members all four of us received breakfast everyday and all items in the minibar were included. Make sure you ask or point out your status upon check-in, I had the feeling they were not going to offer this up until I asked. The location is very convenient for access to Monaco and the whole coast. There are close by bus stops that can take you most anywhere for 1 Euro. Walking to the nearby commercial center is easy, and this contains a full grocery store where you can buy all that you may need for touring the country side. There are many restaurants within a 5-10 minute walk. The only real problem we had was at dinner in the hotel on two different occasions. The food was good but the service was not up to par. They were either having staffing problems with waiters or cooks, but both evenings we waited more than 2.5-3 hours for the meal to complete. This was not due to the more relaxed European time frame for dinner (we know to expect that), this point was was proven by the fact that they gave us complimentary drinks and dessert the first night and 20% off our entire bill the second night as way of apology. This being said breakfast was very good and the staffing problems were know where to be seen, it was a great way to start the day. I would also say in contrast to some other reviews that the staff throughout the hotel was friendly, professional, helpful, and many times went out of their way to help us. Overall an excellent hotel and the location is excellent.

  • Stayed: June 2010, travelled with family
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Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2010

I am in France every few weeks and my base is near Avignon. I always take the Delt 83 flight direct to NY which leaves at 10:45 AM so I must wake at 5:30 to drive the 2:30 hours to Nice aeroport. I decided this time to find a hotel that woul fit the following requirements.
1) The last night and I am over authentic experiences, French bistro/haute cuisine fare
2) A place that is more than acceptable but durng the warm months, has access to the beach and is on the water.

I found all of this in the delightful Marriot Cap D'Ail . Cap D'ail is a tiny town surrounded by Monaco and it has the feel of a small secure little harbor with many boats from Monaco using the lovely small port. You also have easy access to Monte Carlo and a more 'up and about' last night if you desire. We chose to stay in Cap D'ail as we we wanted to rest...enjoy the cote d'azur ..but not in a 5* 'hot spot' hotel. We were also less than a 1/2 hour from Nice Airport for the following morning, The harbor is very nice to stroll around and indeed I did jump into the water on the small beach but ATTENTION: If you are not a good swimmer, you must be aware of swimming around and underwater because of big rocks jutting out of the water until you are a bit further out. The water was clean and beautiful and although pebbly...we had the small beach to ourselves. The lobby is modern 4* business hotel 'anywhere in the world' but...you must get a room on the seaside of the hotel. We had a superior (or standard..couldn't figure it out) and although the room was perfectly as expected, Modern Marriot Businnes hotel...clean and functional....the views from our terrace were breathtaking! We sat outt here before dinner and had some Rose and at that moment 'we loved this hotel'. Flat-screen TV, free wi-fi in the lobby and other ammenties you would expect of this type of hotel should be mentioned. I must also mention the most friendly staff I've encountered on the tourist-heavy Cote D'azur. They went out of their way to help us send a rather large key back to the previous hotel that we had not returned upon leaving, inadvertently and they were always asking us if they could make our stay nicer when we passed them in the lobby. The servers in the restaurant were just as pleasant,. You can dine outside at their little brasserie which was exactly the type of place we wanted after days of cheese and foie gras. Nothing gastronimique but fresh Chicken breast with Asapargus soup And great 'frites'. Not expensive and just hits the spot! We would stay here again in the same situation in a heartbeat. Oh..if you wanted a nice 4* hotel because you wanted to spend much time in Monaco but the prices were to high...if you have a car or don't mind a walk.....this is a good alternative.
PS People were laying out by the pool where there was a little cabana serving drinks and snacks , poolside. The fitness center is excellent as well!!!!!!!!

  • Stayed: June 2010, travelled as a couple
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1  Thank LeTerrible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2010

The hotel is not actually in Monaco, it's in France. The hotel is located at Cap d'ail habour and most of rooms do have a sea view. The room size is OK, compared of waht you pay for. If you want to go to Monte Carlo at night time, take some time if you called a taxi. It's very unlike the taxi will turn up within 30 min. Basically it's not the fault of the hotel - generally the taxi system in Monaco. Most of the taxis do have regular customers.
The service of the hotel is compared to other Marriott hotels rather poor. The reception is not very helpful and rather unfriendly if you ask for any assistance. The staff in the bar and restaurant is OK. The pool is very small in located in front of a road.
If you consider to stay in Monaco, thera are better places to stay for a better rate.

  • Stayed: August 2009, travelled as a couple
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2  Thank travelsuisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riviera Marriott Hotel La Porte de Monaco

Address: Port de Cap D Ail, 06320 Cap d'Ail, France (Formerly Marriott Riviera La Porte de Monaco)
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cap d'Ail
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Cap d'Ail
Price Range: £115 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riviera Marriott Hotel La Porte de Monaco 4*
Number of rooms: 186
Official Description (provided by the hotel):
Casting a serene reflection upon the Cap d'Ail harbor on France's Cote d'Azur, the Riviera Marriott La Porte de Monaco captures the spirit of Monaco. It's a magical place, where you can lose yourself in its fragrant breezes, profound beauty and international allure. As one of the premier hotels in Monaco, you'll be introduced to a superior level of service and amenities. Elegantly appointed accommodations beautifully blend extraordinary comfort with welcome features such as high-speed Internet access. ... more   less 
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Also Known As:
Marriott Riviera La Porte De Monaco Hotel Cap d`Ail
Cap d Ail Marriott
Marriott Cap D'ail
Riviera Marriott Hotel La Porte De Monaco France/French Riviera - Cote D'Azur

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