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“Excellent!”

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Goodway Hotel Batam
Ranked #22 of 29 Hotels in Nagoya
Reviewed 15 June 2014

I stayed in a Superior room on the night of 13th June and the stay was nothing but perfect! All the staff (including the security guards) was very friendly, the room was very big, the bed is soft and comfortable and there is also a bathtub!!! If there is any fault that I have to point out, it will be there were only a set of the toiletries when there is 2 of us in the room. But we can always ask from more from the friendly staff!

  • Stayed: June 2014, travelled as a couple
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1  Thank eugene-see
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodwayHotel, General Manager at Goodway Hotel Batam, responded to this reviewResponded 7 August 2014

Dear Eugene-see,

Warm greetings from Goodway Hotel Batam!

Thank you for your great review. We are pleased to know that you had a good time during your stay with us.

We really hope to welcome you back and giving us the opportunity of serving you better.

Sincerely,

Chris De Silva
General Manager

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156 - 162 of 255 reviews

Reviewed 14 June 2014

we visited batam for a weekend trip and stayes at this *hotel* and guess what we found:
1. room is quite dark, dirty and old
2. blanket in the room was full of stains and we even saw a *pink/red* stain.
3. bed sheet is not clean. a lot of stains again....
4. toilet shower is sucks

and lastly

5. breakfast and the service is not at an acceptable level!! we reached the restaurant at about 9am, with lots of unclean table. asked the waiter assistance to replenish cutleries and cups for us because the rack was empty. it took them pretty long time to replenish them (and they are not so friendly afterall).

  • Stayed: June 2014
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Thank TanSieny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodwayHotel, General Manager at Goodway Hotel Batam, responded to this reviewResponded 7 August 2014

Dear Tan Sieny,

Warm greetings from Goodway Hotel Batam!

Thank you for your valuable review on a TripAdvisor.

Please accept our sincere apology for your unpleasant breakfast experience during your stay. We have noted and took action based on your comments for improvement. We assure you that we are working to fix this problem and it will never happen in the future.

We really hope to welcome you back and giving us the opportunity of serving you better.

Thank you.

Sincerely,

Chris De Silva
General Manager

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Reviewed 15 May 2014

Went with my family; wife and two kids. Place is very old. Walkway and room very dusty. The aircon inside our room was stale. We got flu because of this. The hotel seems to need a major overhaul, else I would definitely stay away from here.

Breakfast was ok. Spread was also not so much. Food was not great and not bad either.

Only commendation is their staffs. Very friendly and attentive. And that's that.

  • Stayed: March 2014, travelled with family
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1  Thank DGrayMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodwayHotel, General Manager at Goodway Hotel Batam, responded to this reviewResponded 7 August 2014

Dear Sani,

Warm greetings from Goodway Hotel Batam!

Thank you for your feedback on TripAdvisor and we are really concern on meeting the expectation of our guests.

Please accept our sincere apology for your unpleasant experience during your stay. Your comments are valuable and it motivates us to improve our facilities. We are currently in the process of improving our facilities and service of the entire hotel.

We really hope to welcome you back and giving us the opportunity of serving you better.

Sincerely,

Chris De Silva
General Manager

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Reviewed 24 April 2014

Avoid going to Batam on a long weekend holiday, as the immigration officers took 2 hours to clear us. It was mayhem at the checkpoint.....simply too many visitors!!

Enough said about the checkpoint and lets get to the hotel. Upon arrival we were greeted and told to wait for the check in process. In my booking with Agoda, 3 rooms with halfboard and 1 room with only breakfast were booked and as well as a remark stating that we wanted the newly renovated rooms. We got none of those except daily breakfast for all. I called Agoda and they offered free lunch for 6 pax for the 2 nights. Thank you Agoda.

Rooms were old and at SGD 78 per night, it was not really worth it. Some staff were exceptionally courteous and provided good service but there were also bad ones. There were no towels in my room and thank god I realised it upon entering the bathroom.

Perhaps the only reason why we booked this hotel was the close proximity to the eateries and the watering holes! Sederhana serves the best nasi padang in Batam and its better to dine in the 2nd floor. There's Macdonald and KFC opposite Goodway Hotel and they are open 24 hours during weekends. Plenty of watering holes like D'Angel, Chilli's playing songs of any genre! We loved the parties!

If Ive got no other options, I would stay at Goodway. Perhaps, being a regular at Harmoni has spoilt me a bit.

  • Stayed: April 2014, travelled with friends
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Thank Saravanan_Samiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodwayHotel, General Manager at Goodway Hotel Batam, responded to this reviewResponded 7 August 2014

Dear Saravanan_13,

Warm greetings from Goodway Hotel Batam!

Thank you for your feedback on TripAdvisor and we are really concern on meeting the expectation of our guests.

Your comment motivates us to improve all areas and therefore we have shared it with all our team members on how to improve the Operations and services in order to take good care of our guests in the entire hotel.

We apologize for the unsatisfactory service and the inconvenience caused as we work towards eliminating this from happening again in the future.

We really hope to welcome you back and giving us the opportunity of serving you better.

Regards,

Chris De Silva
General Manager

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Reviewed 27 February 2014

This hotel was, for me, a real find on Batam which is my weekend escape from Singapore. There is something stately and gracious about Goodway, especially the very spacious rooms. The venue is old, but has been well cared for over the years and remains in sound order. Rooms are clean, staff are friendly and polite, breakfast was aimed at western preferences, and the ambiance of the venue is comforting.

Goodway is not a modern Hilton, but it does have a homely atmosphere, which on Batam is not easy to find.

  • Stayed: March 2013, travelled on business
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1  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodwayHotel, General Manager at Goodway Hotel Batam, responded to this reviewResponded 7 August 2014

Dear Mark,

Warm greetings from Goodway Hotel Batam!

Thank you very much for your great review on a TripAdvisor.

We are pleased to learn that you have had a magnificent stay with Goodway Hotel Batam.

We look forward to the pleasure of welcoming you back home to Goodway Hotel in the future.

Sincerely,

Chris De Silva
General Manager

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Reviewed 14 January 2014

To have a fast and hustle free check in is every travelers expectation.
During check in process, was really smooth. Reception staff was very friendly.
The room is out of date (What can we expect?) but this is not it... as I am not really typical of complain guests. Until that moment... Breakfast time.
The sausages, fresh fruit platter, toast, everything is OK, until I took cereal and milk.
I have sip it and taste sour. Shocking! The milk is Sour?? Well I hope they better don`t mixed between Milk and Yoghurt!
I mean an expired milk on your breakfast? What else can makes your day?
I have informed to the waiting staff around me at that moment. He took the milk from my table without saying anything.
And I was just so willing to leave the table and HOTEL! as soon as possible.

Amazing breakfast experience from Goodway!

Room Tip: Skip your breakfast, otherwise ask the staff to taste the milk first.
See more room tips
  • Stayed: January 2014, travelled on business
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Thank LangitanLoduwijk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodwayHotel, General Manager at Goodway Hotel Batam, responded to this reviewResponded 7 August 2014

Dear Langitan Loduwijk,

Warm greetings from Goodway Hotel Batam !

Thank you for taking your time to give us your feedback.

Please accept our sincere apologies for your unpleasant breakfast experience during your stay. We assure you that we have spoken to our Chefs and service staff to be more pro-active in checking our products before breakfast begins.

We really hope to welcome you back and give us the opportunity of serving you better.

Thank you.

Sincerely,

Chris De Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

Nothing fantasic about this hotel, except of friendly staff. Air con was not cold had to get them to check, booked a deluxe room with them, room was consider big, toilet is fine, but balcony is very dirty, not inviting at all... Pool looks old & dirty not a bit of relaxing at all.

Breakfast was fine, but upon arriving at the cafe we were not being led to the table instead we have walk around the cafe ourselves to try looking for a empty table, the cafe was overcrowded with other hotel guest and yet no one in the cafe even bother to help us out to look for a table, I felt like I was in a coffee shop or hawker centre looking for tables... Until finally I gave up & I approach the host at the cafe entrance telling her that we can't find a table then staffs around then starts to help us out finding a table...I find that this is not acceptable.

Overall if it is just for a night stay is fine but with the price given, I find that even for a night in a deluxe room it is not worth the price.

PS: very friendly & nice bell captain who led us to our room, switches on everything for us

  • Stayed: November 2013, travelled as a couple
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1  Thank Esther2709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodwayHotel, General Manager at Goodway Hotel Batam, responded to this reviewResponded 7 August 2014

Dear Esther2709,

Warm greetings from Goodway Hotel Batam!

Thank you for taking your time to give us your feedback.

Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We genuinely regret the inconvenience caused to you. We assure you that we are working on improvements to solve this problem immediately, in order to prevent it from happening in the future.

We would like to thank you sincerely as your comments help and inspire us to work harder to ensure better guest satisfaction and experiences in the future.

Thank you.

Sincerely,

Chris De Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Goodway Hotel Batam

Address: Jl. Imam Bonjol no. 1, Nagoya, Riau Islands Province 29432, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 29 Hotels in Nagoya
Price Range: £26 - £48 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Goodway Hotel Batam 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District. Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience. Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality. As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people. Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget. Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs. Goodway Hotel Batam also offers access to the nearby Nagoya Shopping Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel. ... more   less 
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