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“Deserves to be closed for deceiving customers! A scam!”

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St. Julian's Bay Hotel
Ranked #23 of 33 Hotels in Saint Julian's
Zurrieq, Malta
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Deserves to be closed for deceiving customers! A scam!”
Reviewed 30 August 2012

I booked for a weekend last month in this hotel. Of course as everyone else the research was done on-line and I have to say that this hotel's website depicts the three star hotel as beautiful and luxurious as one with more stars. We had a choice of three room types- the normal, the side seaview and the balcony room. We chose the side-seaview since my boyfriend wanted the sea view. On the room specifications there was listed a mini bar which was also one of our search criteria, In such hot weather one would be happy to sip on something cold whilst chilling in the room. the picture gallery on-line showed spacious rooms with modern furniture and everything looked nice and in order. They even wrote there is a spacious working area for those who need it. So we booked!!!!

The day we had to check in arrived and they asked for immediate payment, something which raised my suspicion immediately. They gave us a key to our room and we headed to the lift since it was on the 5th floor....yet the lift seemed like it was bought in a post war auction....old, slow and for the weekend we were there didn't work at all!! We go to the room and for a second we both weren't sure whether it was a prison cell or whether it was a trap to kill us and chop us in this dark room with a 30cm by 30cm window on the top left corner of one of the walls. The bed was made up of two twin beds put together when I had clearly requested a double bed when I placed my booking.

Went down to the reception again and explained this was not what we had booked and they knew it, hence why they looked for another room for us. The second room did have a double bed...but the side seaview they boasted about on the website was merely a door through which you could check out what your neighbours were doing in the block of flats right beside the hotel!!! The room in total measure 4m by 3.5m round about and the spacious working area must have been a typo on their website together with the minibar which was nowhere to be found. I had to go down again and ask about the minibar thingy and they said it was not available because they were renovating.....so which hotel does start its renovation with minibars?? Why not start with fixing the lift and saving many the hassle of having to drag their luggage up to the 5th floor in a 1m wide staircase? Yeah and somewhere on the website they even wrote they have a swimming pool on the roof but god knows if it is the hotel's roof or their mother's!!!

At this point we were about to give up and leave but considering this was the last weekend we could explore the maltese night life together we decided to stay but vowed never to return ever again in this shabby place.

And the breakfast....holy moly what the hell was that?? Boiled eggs looking green, luncheon meat, hams and the like must have been left out of the refrigerator from the day before, biscuits almost all broken, most probably bought cheaply from the last lots at the open markets. Disgrace apart from the fact that the serving staff had no aprons on, no gloves, no nothing, and they go from cleaning tables and the floor to taking out more food for you, the poor victim.

Highly disappointed, would never return not even if I have to sleep outside on the street!!!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank RAZZ1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (96)
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Europe
Level 6 Contributor
129 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 28 July 2012

Well, if I could use strong words, all my review would consist only of these words!!!

Never ever on the world I have stayed at such a terrible place like this. Even cheapest hostels in some places and cheapest bungalows was much better than this place!
Even front desk stuff willing to help and kindness cannot help to this trash bin.

short conclusion:

1) elevator - it is working rarely, so you need to use extremely narrow steps to get to 4-5th floor. We even had to carry our luggage there.
2) linen - had to ask front desk to change the bed linen as there were brown dirty stripes on it and hair.
3) a/c and tv - was not working.
4) room door - insecure. It also looked like it was couple of times hit by leg or so from outside
5) interior - extremely outdated, dirty etc
6) shower and wc - out of comments....shaby place
7) breakfast - as all hotel - terrible food. Plates, mugs, spoons etc all different sizes, types, and always not enough amount(you have to wait in a quay to get one)
8) ridiculous sign above entrance "the 3 star with a mind of a 4" - I'm just curious which institution has rated this place with any star? I believe this is just huge imagination of some person.

Please do not stay here if you respect yourself and your bellowed ones. This is not a place for people.

Room Tip: Place of horrors. Dirty, outdated etc
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank BoWu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Saint Julian's hotels

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bury, lancs
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 July 2012

we recently went to malta (17th july 2012), we started off at one hotel and after what seemed to be a long 3 nights stay eventually ended up moving to the St Julian's Bay hotel, the staff are very helpful and friendly, and were quite happy to do anything they can for you.

The only things that let this hotel down was the wifi if you are sat in their lovely reception area you can pick up the wifi free and easy, if you want to use the computers in the foyer you have to pay (not much tho) but the problem occurs with the wifi once you go up into your rooms it is very hit and miss, and as we were on floor 3 ours was alway miss.

my room was 315 this was ok but did not have a balcony, and although it had an a/c unit it did not work but a fan was provided but is a little noisy

There is an olympic size pool across from the hotel but in order to use their sun loungers and pool you have to pay euros per day as it is a members club.

Room Tip: my room was 315 this was ok but did not have a balcony, and although it had an a/c unit it did not w...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pinklady9969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2012

If you like partying this is a location for you, otherwise better to look for a differnt location!
It is fine if you stay for few (party) nights.
Else basic and decently clean rooms.
There is small cooking facility in the room/apartment but best plan is to eat out.

Room Tip: Rooms on higher floor and away from the main street are quieter.
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mateja1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2012

really really bad seriously stay away:
bad customer service at the desk
ants/bed bugs in beds
yellow looking water in shower
air conditioner weak for a hot country
lingering smell in the foyer
tiny lift
power cuts
poor service/poor food at breakfast
sometimes the purposely overbook and then send you to other hotels outside st julians bay

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank suji S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mayo, Ireland
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 July 2012

when i got there i seen st julians bay hotel a 3 star a mind of a 4 star i laughed a lot when i seen this! its not a bad place its basic its clean u have a bed and bathroom and tv and wifi and fresh towels everyday. i though the staff was nice! u got plastic cups in our room as glasses and u got no kettle but it was fine i didnt mind but u really do get what u pay for!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 June 2012

We were also booked at the Carlton and ended up being put here due to a 'problem' with our room. I would not have chosen this hotel for my accommodation and to add insult to injury our holiday money was 'dipped' into and we were missing 500 euros, on reporting this to the management they implied we must have spent more than we thought, i pointed out the money was in a zipped pocket inside my wash bag and I new exactly how much was there, and now it was 500 short, they did nothing about this apart from tell us to go and report it to the police and make a comment about how strange only some was missing and not all of it was taken??? They never mentioned it again. My only conclusion is that the staff with access to the rooms rely on the fact that you assume you have spent more than you thought, or hope you don't notice or you just accept the fact you shouldn't have left it in the room in the first place. VERY disappointing as having stayed in a few hotels in Malta this has never happen before, and this place does nothing when staff steal from guests.

Every other negative review about this hotel is spot on, rooms basic, shower tiny you bash your elbows every time you move, beds on last legs, pillows like bricks only one towel each so ladies if you like a second for your hair your out of luck, no hand towels, no where to place tooth brushes etc lift a joke, breakfast not even worth looking at, walls paper thin and constant shouting day and night.

Stay elsewhere as Malta is a fantastic place with plenty of other hotels to choose from.

Room Tip: to get a good room, choose a different hotel!
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  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Service
Helpful?
7 Thank GBRUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Julian's Bay Hotel

Property: St. Julian's Bay Hotel
Address: 48 Main Street | St Julians, Saint Julian's, Island of Malta STJ1017, Malta
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #23 of 33 Hotels in Saint Julian's
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — St. Julian's Bay Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
St Julians Bay Hotel Malta is a modern three star hotel fantastically situated on the seafront of St Julians Promenade, a short distance to the popular night spot Paceville as well as a short walk to Sliema Centre. The hotel has 85 rooms including 15 seafront balcony rooms with exquisite sea views. All rooms have a private bathroom or shower, finished in a modern style and to high standards. The hotel is complimented by a lovely lounge with an internet cafe and free WIFI is offered throughout the hotel. Guest rooms at St Julian's Bay Hotel, are individually decorated in soft colour tones with complementing soft furnishings and artwork. Elegant in style, with modern wood furnishings, rooms at St Julians Bay Hotel are airy, comfortable and functional with single, twin or double beds, large work area and desk. You will find quality features in all rooms including free WIFI, TV with satellite, room safe as well as air-conditioning. ... more   less 
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Also Known As:
St Julians Bay Hotel
St. Julian's Bay Hotel Malta

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