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“The poor relation!” 3 of 5 bubbles
Review of Diamond Suites on Malta

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Diamond Suites on Malta
Ranked #19 of 34 Hotels in Saint Julian's
Winchester
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“The poor relation!”
3 of 5 bubbles Reviewed 5 July 2014

This Diamond Resort is not the same high standard as those in the Canaries! Neither is it up to the standard of the Intercontinental Hotel! The apartments are spacious and reasonably well-equipped but the furniture is rather old and the apartments quite dark. The apartments are reached via a labyrinth of corridors and, for those on the lower floors, 2 elevators! We were fortunate to have an apartment on the 7th floor, overlooking the garden; sitting on our balcony, listening to the waterfall and watching the fish and turtles was very pleasant and relaxing. Our friends' apartment overlooked the road - they sat on their balcony listening to continual building work, screeching tyres and pounding 'music'! Paceville is a horrible area - full of bars and 'gentlemen's' clubs - we opted to walk the long way round to reach Spinola Bay, rather than 'run the Gauntlet' of the steps up to the main road. I cannot understand why the Intercontinental Hotel / Diamond Suites chose this area! The hotel has it's own beach - crowded, noisy and also engulfed by loud music and the smell of cooking oil. We opted to relax by the hotel's rooftop pool, which was far more pleasant - plenty of sunbeds, free towels and a bar service (although the food here was disappointing and the drinks prices higher than in their own restaurants!) Further criticisms of the apartments include the TV reception (poor! - and only 2 English channels) and the smelly air-conditioning! Service / facilities in the hotel, however, 'saved' our holiday; we did feel that we were treated rather as 'the poor relation' by the Reception staff, however, the Concierge were very friendly and helpful (particularly Luis). The pool area was lovely and gym very well-equipped. We also had a fantastic meal in the Waterbiscuit restaurant. The Paranga (buffet) restaurant was also good value for money, although Diamond Resorts clients no longer receive a discount to eat in the hotels' restaurants.

Room Tip: Rooms on the road side are VERY noisy!
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  • Stayed June 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank DSWWinchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Derby, United Kingdom
Level Contributor
155 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

This was our second visit to this diamond resort, and although a few years ago there has been little in the way of updating to the apartments. However the apartments were very clean, comfortable and well equipped, but don't expect the same quality of apartments as in other Diamond Resorts i.e. the Canaries. We did meet Wendy and Sean in the Diamond office, who were most helpful and did not (as in some other resorts) want to push more sales to us. ALL the staff at the Intercontinental Hotel were helpful. friendly and very caring. The pool area was lovely. We had a room on the 9th floor, on the inner circle facing the gardens which was very nice and quiet. However, the area outside the hotel/diamond resort is very lively & noisy, and very much a haven for the younger age group! We did eat in the hotel restaurants but not very often (Diamond guests don't now get a discount as previously) as there were plenty of good, reasonable places to eat either in St George's Bay & Spinola Bay areas.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maggs36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 22 June 2014

The room we stayed in when we first arrived had four filthy pillows so i would advise checking them when you arrive the light on the hob never worked so could not see if on or off very bad as you could easily burn yourself not knowing it was on there is no extractor fan so when you cook you fill the room with cooking smells the two lamps in our room where disgusting we complained and we were told it had been reported before but the lamps were still there and were when we left so if you are in room 672 be warned had no problem with the noise at the front of the hotel as the double glazing keeps the noise out although the lock on our door never worked and was broken so just had a safety clip like lock which we didnt think was very good the intercontinental staff our very good do everything they can to help you we would stay there again but not with diamond resorts

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redhill, United Kingdom
Level Contributor
261 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

If this were not a Diamond affiliate, I'm sure there would be some updating of the outdoor furniture. Overall improvements are however taking place. We having been coming for four years to the one bedroomed apartments and love it. The kitchens are fully equipped and if you need something then just ask the maid. We find the Diamond office most helpful and we are not obligated to listen to sales chat, although glad to have bought more timeshare over the years. In respect of limited television choice, then this is no different to current restraints in southern European countries and the Canaries.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hancockmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
1 review
4 of 5 bubbles Reviewed 6 June 2014

I read many feedbacks on the Diamond Suites before going in May and was a bit worried to be honest. However, on arrival we were escorted to the apartment, and yes you do need to go across a landing to another lift to get to the upper floors, but it is not that bad. We had an apartment overlooking the garden on the 8th floor.I would think that sheilded us from a lot of the noise from the street. The area around the hotel is lively with shops and nightclubs, but we heard nothing once in the apartment. The staff of the Intercontinental were helpful and polite. We were treated no differently to people staying as Intercontinental guests, which I know was raised by one traveller. The beach owned by the hotel was disappointing. It was very small and the music was awful.
The apartment was clean, although the furniture is looking a little the worse for wear. Bed was really comfortable though. Cleaning staff were thorough and very polite.
We had minor issues when we were there, but the staff dealt with them very quickly and to our satisfaction.
Laundry is a problem, there is no where at the hotel to do laundry nor any launderettes nearby. We did find a little place that would do the laundry for you at 6 Euro for 5kgs. Would rather do my own to be honest. As with most hotels they do not want you hanging laundry on the balcony, I can understand this, however would a small laundry rack really be a problem?
Most of the Diamond resorts have either a washing machine or laundry room, I think Diamond need to consider the installation of a laundry room at the resort. Even if it is a payable machine.
Malta was great, we walked everywhere even though we rented a car. Would recommend not hiring a car and using the buses. Really cheap. The hop on and off bus was good value and I think we saw more that we would if left to our own devices.
The staff at the Intercontinental were really helpful with information on how to get around, the best places to eat and what to do and see.
In particular a member of staff called Andrew, not sure on his position but he helped us to the room with our bags, seek him out, he is a star, really helpful.

All in all, was a great place to stay, yes some of the furniture needs a bit of TLC, and I would assume that if you had a room facing the road it MAY be noisy, can't comment too much did not stay in them.
I would say take the plunge,

Room Tip: Try and get on that faces the garden.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peggy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Diamond Suites on Malta, responded to this review, 9 June 2014
Thank you for providing us with your feedback, we are glad you had a great stay with us.
It is great that you liked the location of your apartment and were not disturbed during your holiday. We regret to read you were disappointed with the washing facilities, we have passed this forward as a suggestion for the future so thank you for bringing this to our attention. We are glad that you found our staff to be friendly and helpful to you and we hope you will visit us again in the future.
Sandrine Hill
Resort area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keighley, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

At a Diamond resorts we normally expect to find 5 star accommodation but unfortunately our recent stay at the intercontinental could not be described as that good. Although the 2 bed unit was spacious with a large balcony that overlooked the garden behind the hotel, the furniture and fittings were showing signs of wear and were grubby. Getting to the rooms involved a long hike through a labyrinth of corridors and 2 trips in lifts which although being OK for us, would be a pain for anyone who had any mobility problems. The TV only had 2 British channels (BBC world news & sky sports news) And only one of the bedrooms had a clock in it. We were also subject to the usual gestapo tactics by Diamond reps trying to part us from more money with their latest scheme. But on the bright side, at least we were on the right side of the hotel. If we had been in a 1 bed unit we would have been on the street side with all the traffic noise as some of the other guests that we spoke to were having to endure. We could not fault the hotel staff or quality of the food in the on site restaurants. We also enjoyed time spent in and around the rooftop pool.

Room Tip: Rooms on the inside facing the gardens a significantly quieter and have a better outlook then the on...
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  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hugh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Diamond Suites on Malta, responded to this review, 5 June 2014
Thank you for taking the time to write this review, we enjoy reading about our guests stays with us.
We regret to read of some of your comments with regards to your stay, if you do have mobility issues when visiting any of our resorts we do urge you to contact us so we can make arrangements with regards to this.
If you do have any problems on site during your stay we always urge you to let our reception team know as soon as possible. We are however glad to read that you enjoyed the rooftop pool!
We hope you will come back and visit us again in the future.
Sandrine Hill
Resort area manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Lothian Scotland
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

We have had an apartment since they opened, at that time it was called Eden bay, we changed our week to later in the year and also upgraded from a studio to one bedroomed sleep 4 apartment. The Intercontinental hotel is a very busy hotel, but we have always been pleased with attention from staff. It is on a busy road and in an area that is increasingly getting busier, popular with young people, so much so that going out at anytime can be difficult to get through the crowds, but at night even more so, especially if you use the steps to get into the town area for more restaurants. It is noisy and busy, yes, but I have never felt threatened by the crowds. People are enjoying themselves. This noise and music from clubs can be loud and if you sit out on your balcony at night might be annoying, although I enjoyed listening to the music from one of the Intercontinental bars one evening.
Many people criticise the way you have to go up to floor 7 and the walk along a dark corridor to reach a lift to get to your apartment, a strange thing which has never really bothered us until the lift played up and then we had to use the stairs which are also the fire exit and not at all well lit. The Intercontinental were working on the problem but didn't put up notices to explain the problem which would have been helpful, had I had my sister in law with us she would have been unable to use the stairs and so trapped.
The apartment has lost some features over the years, and I agree that the furniture isn't as good as it looked at the start, but that is because some people don't treat the furniture with care. Diamond resorts don't keep the information up to date, one nearby supermarket listed has been closed sometime and another building there now! There was another one nearer but not even listed.
The Intercontinental has a selection of restaurants, the food is usually very good although expensive. We didn't see any Diamond Resort staff to speak to, although heard them doing the hard sell to people from outside their office, sound carries up! We have been exchanging recently due to family commitments and found May difficult to go until this year, I admit I was a little disappointed and much preferred our exchange to another part of Malta.
The maid service was good, the apartment clean and the bed comfortable. The pool on top of the hotel is super with plenty of sunbeds and towels free of charge and you can also use the beach area if you like the sea and sand better. Our apartment looked out to an oasis of calm with waterfalls, ponds with fish and turtles and flowers and plants, although the path got busy at times with people going to the leisure centre!

If you go here do remember it is a busy area.

Room Tip: Studio rooms overlook road, chose a 1 or 2 bedroomed apartment.
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jo145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Diamond Suites on Malta, responded to this review, 3 June 2014
Thank you for taking the time to write this review.
It is great that you were pleased with the cleanliness of the resort and your apartment in general.
We do regret to read of the inconvenience you suffered with the lift during your recent stay with us, this problem we believe was being handled by maintenance and was resolved as soon as possible. We would like to take this opportunity to apologise for any inconvenience this may have caused.
We are sure future travellers will take on board your advice and knowledge of the local area.
We hope you continue having great holidays with us!
Sandrine Hill
Resort area manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diamond Suites on Malta

Property: Diamond Suites on Malta
Address: St Georges Bay, Saint Julian's, Island of Malta STJ 3310, Malta
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 34 Hotels in Saint Julian's
Hotel Class:3 star — Diamond Suites on Malta 3*
Number of rooms: 46
Also Known As:
Diamond Suites On Malta Hotel Saint Julian`s

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