We saw this hotel advertised in the Lonely Planet travel magazine, and made use of their special offer of a free upgrade to a Junior Suite. When booking, the service from the sales manager Caroline was exemplary, and she even came to meet us when we arrived.
The hotel has huge potential - the rooms are finished to a high standard, the public spaces are great, and the pool areas are an excellent feature of the hotel. Yet the rooms gave us the impression that style had been favoured over substance. For a room that was meant to be for two people, there was only one chair, which we found odd. And no sofa or bedside lights like in the website picture. And whilst the television may have been expensive and stylish, the system chosen to run on it is possibly the worst hotel TV system I have ever come across - the remote control was awful and took several presses of buttons to actually work, the films would not fast forward or rewind properly, and there was a constant buzzing sound in the background which made watching television quite irritating. What's more, all the films and TV programmes were free, which is great - but the system required us to confirm payment for zero euros, which was unnecessary and confusing. Several of the functions didn't work either, such as viewing our bill on the screen, or the information section which was blank (and the rooms were in desperate need of some sort of information pack about the hotel).
There was also several small things which on their own didn't really matter, but collectively annoyed us. The line in the shower to hang wet clothes on was in direct line of the water from the shower, so had turned rust-coloured, meaning we didn't want to use it in case our clothes got rust stains on them. The fitting in the shower which looked like it was meant to hold soap was empty. The telephone was not plugged in when we arrived. It was little things like this which were just a bit irritating, and suggested that the hotel still needs to find its feet a bit.
Similarly, the pools were finished to a very high quality, but were lacking some things. The website states that there is a "urban sanctuary spa" with fitness classes, a boutique gym... well there was nothing said to us about these. The "rooftop bar and restaurant" was just a man who would go downstairs to the bar and get drinks for you - there was no food available. The website also claims a mediterranean tapas bar, which we couldn't see at all, and suggests we can have lunch in the lobby - well, there were no menus or evidence of food. We had looked forward to features like this, and so were quite disappointed.
Finally, the reception service was rather disorganised. Every request we made was written on a piece of scrap paper, which never filled us with confidence that it would be dealt with (although, to their credit, it was). Requests for bathrobes and slippers couldn't be accommodated as it seemed they had run out of them.
Overall, we were left with the impression that the hotel had great potential, but we feel slightly short-changed given what the website says, and what the hotel actually offers at the moment.
- Official Description (provided by the hotel):
- The George is located in the heart of Paceville St.Julians, the foremost entertainment and leisure area on the island. Just a short stroll away from the sandy beach at St.George’s Bay. ... more less
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- Also Known As:
- The George Hotel Malta