The Malta Hilton is part of a large-scale redevelopment of a formerly run-down area on the coat between the the Paceville ‘entertainment’ district and the rather more sedate Spinola Bay & St Julians, and the result appears to be entirely successful. The proximity of these bustling districts means that there is always something to see or do a short walk away if life in the hotel becomes tiring. The hotel exudes an air of sophisticated luxury with good facilities and attentive (sometimes a little over-attentive!) staff. There are several good restaurants with reasonable (in the context of a five-star hotel) prices; perhaps the presence of literally dozens of restaurants in the neighbourhood helps ‘keep them honest’. The buffet breakfast is varied and plentiful.
The hotel is a somewhat erratic shape, following the contours of the water’s edge, and the internal signage is inadequate, with pointless excursions up dead-end corridors inevitable. Rooms are well furnished, although style does occasionally triumph over substance, pace the low-backed leather-clad arm chairs to be found in the bedrooms (at least on the executive floor) which look wonderful but which offer no back support whatsoever and which become grossly uncomfortable after only a few minutes use. Rooms on the executive floor have access to the executive lounge, the facilities of which are well worth paying a bit extra for.
Our visit coincided with a change of the hotel’s computer systems, which was apparently to be blamed for a number of service delivery failures that we encountered. Every day we heard several times the same refrain; usually over small considerations such as the non-delivery of our morning newspaper, but the cumulative effect became somewhat wearisome. It was some small consolation that for the same reason we were slightly undercharged departure, with the staff writing off some odd entries in their accounting system after spending fully half-an-hour trying (and failing) to make sense of them.
The hotel’s Wi-Fi service is atrocious with connections constantly dropping out and requiring a complex log-on to re-establish a connection. Even without a complete disconnection any connection that depends streaming (for example, a connection to a VPN) last no longer than a few minutes before lapsing. BlackBerries are simply unusable. It is unfortunate that no Ethernet alternative is provided.
Guests of the Hilton can make free use of the development’s underground car park, using any part of the public areas of the car park. There is also a sectioned-off area of the car park that is reserved for the Hilton’s guests – but the means of accessing it appears to be a closely-guarded secret and when the secret is revealed it involves parting with a € 50.00 deposit – a surprising stratagem for giving ‘free’ access to the car park. Perhaps unsurprisingly, hardly any cars are to be seen in the Hilton’s reserved section.
These grumbles should not detract from the fact that this is well-run luxury hotel which can be commended (almost) unreservedly – especially when they are not changing computer systems.
- Official Description (provided by the hotel):
- Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean. With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort. All the hotels rooms and suites have a Mediterranean décor with eith a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea. ... more less
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- Also Known As:
- Hilton Malta Hotel Saint Julian`s
- Hilton Saint Julians
- Hilton Saint Julian's
- Hilton Hotel Malta
- Saint Julian's Hilton