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“Another excellent stay”
Review of Hilton Malta

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Hilton Malta
Ranked #3 of 33 Hotels in Saint Julian's
Certificate of Excellence
Woodbridge, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Another excellent stay”
Reviewed 30 November 2013 via mobile

Second time staying at the Hilton and fantastic again. Great location, friendly and helpful reception staff and great pool area.

Room only and only meal was in the Blue Elephant which was also great.

Looking forward to returning.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank PaulCD99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 3 December 2013
Dear PaulCD99

Thank you very much for your kind comments. These have been shared with the rest of the team and they join me in thanking you. Weall look forward to welcome you very soon for the third time.

Do not hesitate to contact me directly for any assistance with regards to your future bookings.
Thank you once again

Kind regards
Anne Marie Sciclun
Guest Relations
Hilton Malta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Malta
1 review
Reviewed 29 November 2013

Excellent service and perfect ambience. We were upgraded from a marina view room to a sea view room without any additional cost during check-in. Staff was very helpful at all times. The hotel has a very well equipped Spa with large indoor pool, very spacious steam room and sauna. All staff, from reception to waiters to cleaners are very helpful and with a smile on their face at all times, ready to give you an excellent service.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 4 December 2013
Dear Sharon A

I would like to thank you for taking the time to write about your stay with us at Hilton Malta.We are very pleased to know that you had a Superb stay and that the service we have provided was excellent at all times.

We do hope to have the pleasure to welcome you for many more times.
Kind regards

Anne Marie Scicluna
Guest Relations
Hilton Malta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
paris
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 November 2013

Hilton Malta is one of the best hotel I had the chance to stay in !
I am doing my review from there (I stay at the executive floor room 944 with a very nice view on the sea) and I can tell you that it's definitely worth staying in this hotel.

1. The staff is REALLY nice : no commercial smile, naturally friendly they are always helpful
2. The hotel facilities are VERY GOOD : the indoor swimming pool is hot, the restaurants are good
3. The location : you can find the bus station at less than 3 minutes !!! with a direct line to Valetta
4. The room is big and cleaned every day
5: I always try the room service : the Hilton Malta Pizza (13 euros !! only) is GREAT...The only bad point is the lack of diversity in the proposed meals....But it's just a detail.

SO IF YOU STAY IN MALTA AND WANT TO FEEL GOOD : GO THERE !!!

Room Tip: Room with a view on the sea is definitely a must !
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 29 November 2013
Dear Jeremy R

Thank you very much!
It is always a pleasure to read that guests take the time to commend our hotel.

We are very pleased that you enjoyed your stay so much and we look forward to have the pleasure to welcome you back again!

Kind regards
Anne Marie Scicluna
Guest Relations
Hilton Ma;ta
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Tallinn, Estonia
1 review
Reviewed 27 November 2013

Everything was done and solved very smoothly. I left my key in room, there was helpful hotel service guy in the near, I lost no minute because my mistake! We with my collegue asked and got additional hour for checkout. That was very helpful also because of lot of customers in reception before 12:00.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eero M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 29 November 2013
Dear Eero M

We thank you for taking the time to write about your experience in Hilton Malta. It is most gratifying to know that we have offered a smooth and hassle free stay as one would expect from a 5 star hotel.

We look forward to welcome you back, be it business or pleasure!
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hilton malta, Malta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 November 2013

very high class hotel.very excellent food, friendly staff ,value for money.highly recommended,rooms very clean pools everywhere was clean and the hotel its very beautiful.breakfast wow u have to be a big eater as u find fresh fried omelettes cereals croissants sausages beans and Maltese pastizzi ,sunday lunch buffet not enough words to describe,well done guys

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 29 November 2013
Dear Catherine M

Thank you very much. Your kind comments have been shared with our Executive Chef, Joe Vella. It is our aim to provide our guests with the highest standards of service and cuisine and we are glad to read that we have succeeded once again.

We look forward to have the pleasure to welcome you back very soon!
Kind regards

Anne Marie Scicluna
Guest Relations
Hilton Malta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malta
1 review
Reviewed 27 November 2013

We went as a couple for the second time for a relaxing weekend break and it was a wonderful experience. The room was spotless and had a breathtaking view with a large terrace. The staff was very helpful and professional and made us feel welcomed and appreciated. For sure we`ll make an effort to grab every offer they`ll have to visit again. Thanks for the lovely weekend.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Annette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 29 November 2013
Dear Annette B

The Hilton Malta team joins me in thanking you for your kind words. We all look forward to welcome you for the third time.

Should you wish to contact me directly to assist you with regards to your future bookings, do not hesitate to do so.

Kind regards
Anne Marie Scicluna
Guest Relations
Hilton Malta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
223 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 26 November 2013

My impressions of the hotel didn't start well when I contacted them in advance to book a table for a special meal at the Oceana restaurant and they couldn't tell me whether it would be open and never came back to me. It improved on arrival - the hotel staff were friendly and welcoming and the service was good (they sorted a special breakfast table for my mum's birthday). The room was excellent - spacious and well appointed with a large balcony and great views of the bay and the pool.

There were a number of things though that would have merited a five star rating:

- the breakfast was ok but not great. The hot food looked (and tasted) as if it had been there a while, particularly the scrambled eggs and the selection of breads was poor
- the cost of the wifi! Ok so it was free in the lobby but how can a hotel of this standard justify charging 15 euros a day in the room? And then have a limit of the number of devices you can use?
- the spa. The treatments were good, with lots of choice and reasonably priced, but th pre and post relaxation areas need some thought. Being sat in the middle of a walkway afterwards - with a flimsy net curtain - with lots of gym noise spoils the effect somewhat

The location of the hotel was good in easy walking distance of lots of restaurants and a good bus service, although this area isn't as picturesque as other parts of the island from what I saw. Good value for what we paid but would benefit from a slightly more exclusive approach.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wowfactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 3 December 2013
Dear wowfactor,

I am very sorry to read that we did not live up to our already good name. I kindly ask you to contact me on annemarie.scicluna@hilton.com as I would be very interesteed in determining more specifically the nature of your concerns.

After all, it is only through such constructive criticism that we are able to continually improve the services we provide to our most discerning guests.

We thank you once again for your time and look forward to hear from you
Kind regards

Anne Marie Scicluna
Guest Relations
Hilton Malta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Malta

Property: Hilton Malta
Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#2 Luxury Hotel in Saint Julian's
#2 Family Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 410
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean. With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort. All the hotels rooms and suites have a Mediterranean décor with eith a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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