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“Close to excellence”
Review of Hilton Malta

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Hilton Malta
Ranked #3 of 33 Hotels in Saint Julian's
Certificate of Excellence
Piemonte
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Close to excellence”
Reviewed 8 January 2014 via mobile

Fantastic location, very nice and modern structure with all the services you need and amazing views of the sea. Welcoming staff. Very good breakfast. Free parking. Spacious rooms. Only minor point: paid wifi in rooms. Adequate pricing given the level of the hotel.

Stayed January 2014
Helpful?
1 Thank capitanfuturo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 13 January 2014
Dear capitanfuturo,

Thank you very much for your comments. These will be shared with the respective departments. Our next target will be to work on our "weak" points to arrive to a stage were our title will then be "perfection"

Should you wish to send me more feedback about your stay, you are more than welcome to contact me on annemarie.scicluna@hilton.com

Kind regards
Anne Marie Scicluna
Hilton Malta
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4,538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,000)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
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English first
London, United Kingdom
Level Contributor
138 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 7 January 2014 via mobile

We stayed for a week in October for a relaxing holiday. St julians is great for sea views, bars and restaurants and the Hilton is in easy walk of everywhere. We stayed in an Exec room (traditional) with access to the exec lounge and I have to say the service in the lounge was amazing. The exec lounge services Tea coffee & soft drinks all day long with afternoon tea and then evening cocktails and canapés (delicious) in the early evening. The lounge staff were fantastic. The decor in some of the areas is a little tired but it kind of adds to the charm & was very clean overall. My only feedback was that they closed the beech pools during our stay & so I would suggest that's put on your website so that guests are not disappointed. But that aside there were still plenty of Sunbeds & and pools to use. Breakfast was fantastic and I'd recommend trying any of the baked goods at either Bfast or afternoon tea. I would recommend this hotel & would stay again

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 9 January 2014
Dear Sarah B

Thank you. Your write up has been shared with the departments concerned for their attention.

We welcome such comments and accept them in a positive way, as they allow us to monitor and so improve the services we provide and your feedback has been most valuable.

We look forward to have the pleasure to welcome you back!

Kind regards
Anne Marie Scicluna
Hilton Malta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 January 2014 via mobile

When we arrived we were upgraded to an executive room, which is in the refurbished wing of the hotel. The room was fantastic, with a really modern bathroom.

We didn't eat in the hotel restaurants but had room service one evening which was wheeled in on a table with tablecloth! It was prompt & really tasty.

As the weather wasn't great we spent a lot of time lying around the indoor pool. The sun loungers were really comfortable but with only 15 dotted around they soon went on an afternoon when the weather was cooler. We had 3 treatments in the spa, the treatments themselves were really relaxing but I felt the therapists lacked a little in customer service.

The only gripe I have about the hotel is the fact you have to pay €5 an hour for wifi. Surely a hotel of this standard should offer this for free?

All in all I would return, but make sure I stayed in the refurbished side!

Stayed January 2014, travelled with friends
Helpful?
Thank SunLover245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 9 January 2014
Dear SunLover245

Thank you for your time. It was a pleasure to read that you had a fantastic stay at Hilton Malta We are very glad to note that you appreciated the upgrade given to one of our New Executive Contemporary rooms which all offer a spectacular sea view.

Internet is as yet free in all our public areas but is due for change in the coming months. We do hope that this did not in any way affect the enjoyment of the rest of your stay and we look forward to welcome you back for many more times!

Kind regards

Anne Marie Scicluna
Hilton Malta
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North West
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 January 2014 via mobile

We had taken over a booking from a friend and needed to switch from a twin to double room. The booking agency wouldn't help but the hotel sorted it all out and gave us a beautiful room with a large, modern and stylish bathroom, comfortable seating and a view straight over the sea. All of the staff we encountered, desk, concierge (taking and fetching the car from free parking - a real boon in Malta) and restaurant were exceptionally polite and helpful. Great New Year break.

Stayed January 2014
Helpful?
1 Thank EvaluatorNorthWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 9 January 2014
Dear EvaluatorNorthWest

Thank you for your time. We are very happy to have been able to accomodate your rooms requests. It is after all our main aim to meet and if possible exceed our guest expectations.

Should you be returning to our hotel, do not hesitate to contact me directly to sort all your preferences prior to your arrival.

I thank you once again and wish you a great year ahead!

Kind regards
Anne Marie Scicluna
Hilton Malta
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Cork, Ireland
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 January 2014

I stayed here a few days after Christmas for a week with a friend for a last minute holiday. All I can say is the hotel was amazing! The room was very big with a huge bed, couch, tv, desk and a plenty of storage. The bathroom was beautiful and clean. The room had a gorgeous view of the dock area. Although we couldn't swim in the outdoor pool (too cold) we would go for a stroll around it every morning. It was so beautiful. The indoor pool is a good size and has all the usual things, steam room/Sauna.
The staff are fantastic, always welcome you with a smile and more than willing to help. The concierge helped us book a restaurant for new years eve so we didn't even have to worry about it.
We had breakfast included which was well worth it. The buffet was huge and there was everything from fruit to a fry. The omelettes were some of the best I've ever tasted and are made fresh to order. The bar is also gorgeous for a nice cocktail and relaxing evening. Staff again are super attentive and table service is the way to go.
Everything is within walking distance and there are taxi's right outside the door if you ever needed one.
The best part of this hotel however, was the Blue Elephant Restaurant which is on the bottom floor of the hotel. WOW is all I can say. I've eaten a lot of Thai food but nothing as beautiful as this. The service was spectacular and the food was so good we had to go back again. Not to mention the décor. I felt like I was in the middle of Thailand.
Overall this is definitely the one to go for if you go to Malta. They do not hold back on anything and you will not be disappointed. Loved every minute of it.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatA85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 9 January 2014
Dear KatA85

Thank you!
Thank you very much. It is with pleasure that I shared your kind comments with the team this morning. It give us great satisfaction to read that guests take the time to recommend us and our hotel. It encourages us to do even better and to continue offering the best service possible.

We do hope to have the pleasure to welcome you back for many more times!
Kindest regards

Anne Marie Scicluna
Hilton Malta
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Stockholm, Sweden
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 January 2014

Very nice hotel with great service and wonderful pool side. Perfect to spend a week in the sun and enjoy some lazy days. The hotel is however getting rather old, request a room in the newer parts, bathrooms in the older part are not that nice. Otherwise, a good hotel.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rickard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 9 January 2014
Dear Rickard I

Whilst thanking you for taking the time to write about our hotel, it would be a great pleasure if you could email me directly so that I would have the opportunity to send you more details on our rooms.

On some occasions, due to the high level of occumpancy in the hotel, we would be able to offer alternative rooms.

We do hope that this issue did not in any way affect your enjoyment of the rest of your stay and that we have provided you with 5 star service as expected.

Kind regards
Anne Marie Scicluna
Hilton Malta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 7 January 2014

We stayed at this hotel for a week from Dec. 26th. We had 2 rooms, one for myself and husband and one for our son and his 14 year old son. The hotel is really good, especially as we had booked rooms on the 10th floor with access to the executive long. We enjoyed the afternoon teas, which we had rather than lunch as we had enjoyed our breakfast from the huge selection of foods from the buffet. There is a good selection of restaurants to choose from in the immediate area, but apart from that, there is not a lot to do when the weather is poor, as it was during in our visit. I think that Malta in Dec./Jan. is not really the place to go. We had not expected the weather to be hot but we had not expected so much rain and wind. Not the hotels fault though!

Room Tip: The rooms on the 10th floor are good....very quiet with sea views.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thedearmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, 9 January 2014
Dear thedearmans

Thank you very much for your time. We are very happy to note that you enjoyed your stay in our hotel.

Unfortunately yes, the weather was very unstable lately and this might have hindered you for experiencing the real Malta and our outdoor areas.

We do hope to have the pleasure to welcome you again i.e. April is a nice time to visit.

Kind regards
Anne Marie Scicluna
Hilton Malta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Malta

Property: Hilton Malta
Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#2 Family Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#2 Luxury Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 410
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean. With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort. All the hotels rooms and suites have a Mediterranean décor with eith a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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