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“Excellent”
Review of Hilton Malta

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Hilton Malta
Ranked #3 of 33 Hotels in Saint Julian's
Certificate of Excellence
Reviewed 11 January 2014

One of the best hotels I've visited in a very long time. Excellent staff - polite, helpful, considerate, friendly. Fantastic gym and spa facilities. Superb food outlets, including extensive breakfast buffet. Excellent room - clean and well equipped. Really difficult to find any faults

  • Stayed: January 2014, travelled on business
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 13 January 2014

Dear Peter L

Thank you. Thank you for your kind comments.
It is a pleasure to read that we have contributed and made your stay an "excellent" one and we all look forward to have the pleasure to welcome you back for many more times!

Kind regards
Anne Marie Scicluna
Hilton Malta

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2,275 - 2,281 of 4,881 reviews

Reviewed 8 January 2014 via mobile

Fantastic location, very nice and modern structure with all the services you need and amazing views of the sea. Welcoming staff. Very good breakfast. Free parking. Spacious rooms. Only minor point: paid wifi in rooms. Adequate pricing given the level of the hotel.

Stayed: January 2014
1  Thank capitanfuturo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 13 January 2014

Dear capitanfuturo,

Thank you very much for your comments. These will be shared with the respective departments. Our next target will be to work on our "weak" points to arrive to a stage were our title will then be "perfection"

Should you wish to send me more feedback about your stay, you are more than welcome to contact me on annemarie.scicluna@hilton.com

Kind regards
Anne Marie Scicluna
Hilton Malta

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Reviewed 7 January 2014 via mobile

We stayed for a week in October for a relaxing holiday. St julians is great for sea views, bars and restaurants and the Hilton is in easy walk of everywhere. We stayed in an Exec room (traditional) with access to the exec lounge and I have to say the service in the lounge was amazing. The exec lounge services Tea coffee & soft drinks all day long with afternoon tea and then evening cocktails and canapés (delicious) in the early evening. The lounge staff were fantastic. The decor in some of the areas is a little tired but it kind of adds to the charm & was very clean overall. My only feedback was that they closed the beech pools during our stay & so I would suggest that's put on your website so that guests are not disappointed. But that aside there were still plenty of Sunbeds & and pools to use. Breakfast was fantastic and I'd recommend trying any of the baked goods at either Bfast or afternoon tea. I would recommend this hotel & would stay again

  • Stayed: October 2013
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1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 9 January 2014

Dear Sarah B

Thank you. Your write up has been shared with the departments concerned for their attention.

We welcome such comments and accept them in a positive way, as they allow us to monitor and so improve the services we provide and your feedback has been most valuable.

We look forward to have the pleasure to welcome you back!

Kind regards
Anne Marie Scicluna
Hilton Malta

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Reviewed 7 January 2014

When we arrived we were upgraded to an executive room, which is in the refurbished wing of the hotel. The room was fantastic, with a really modern bathroom.

We didn't eat in the hotel restaurants but had room service one evening which was wheeled in on a table with tablecloth! It was prompt & really tasty.

As the weather wasn't great we spent a lot of time lying around the indoor pool. The sun loungers were really comfortable but with only 15 dotted around they soon went on an afternoon when the weather was cooler. We had 3 treatments in the spa, the treatments themselves were really relaxing but I felt the therapists lacked a little in customer service.

The only gripe I have about the hotel is the fact you have to pay €5 an hour for wifi. Surely a hotel of this standard should offer this for free?

All in all I would return, but make sure I stayed in the refurbished side!

Stayed: January 2014, travelled with friends
Thank SunLover245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 9 January 2014

Dear SunLover245

Thank you for your time. It was a pleasure to read that you had a fantastic stay at Hilton Malta We are very glad to note that you appreciated the upgrade given to one of our New Executive Contemporary rooms which all offer a spectacular sea view.

Internet is as yet free in all our public areas but is due for change in the coming months. We do hope that this did not in any way affect the enjoyment of the rest of your stay and we look forward to welcome you back for many more times!

Kind regards

Anne Marie Scicluna
Hilton Malta

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Reviewed 7 January 2014

We had taken over a booking from a friend and needed to switch from a twin to double room. The booking agency wouldn't help but the hotel sorted it all out and gave us a beautiful room with a large, modern and stylish bathroom, comfortable seating and a view straight over the sea. All of the staff we encountered, desk, concierge (taking and fetching the car from free parking - a real boon in Malta) and restaurant were exceptionally polite and helpful. Great New Year break.

Stayed: January 2014
1  Thank EvaluatorNorthWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 9 January 2014

Dear EvaluatorNorthWest

Thank you for your time. We are very happy to have been able to accomodate your rooms requests. It is after all our main aim to meet and if possible exceed our guest expectations.

Should you be returning to our hotel, do not hesitate to contact me directly to sort all your preferences prior to your arrival.

I thank you once again and wish you a great year ahead!

Kind regards
Anne Marie Scicluna
Hilton Malta

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Reviewed 7 January 2014

I stayed here a few days after Christmas for a week with a friend for a last minute holiday. All I can say is the hotel was amazing! The room was very big with a huge bed, couch, tv, desk and a plenty of storage. The bathroom was beautiful and clean. The room had a gorgeous view of the dock area. Although we couldn't swim in the outdoor pool (too cold) we would go for a stroll around it every morning. It was so beautiful. The indoor pool is a good size and has all the usual things, steam room/Sauna.
The staff are fantastic, always welcome you with a smile and more than willing to help. The concierge helped us book a restaurant for new years eve so we didn't even have to worry about it.
We had breakfast included which was well worth it. The buffet was huge and there was everything from fruit to a fry. The omelettes were some of the best I've ever tasted and are made fresh to order. The bar is also gorgeous for a nice cocktail and relaxing evening. Staff again are super attentive and table service is the way to go.
Everything is within walking distance and there are taxi's right outside the door if you ever needed one.
The best part of this hotel however, was the Blue Elephant Restaurant which is on the bottom floor of the hotel. WOW is all I can say. I've eaten a lot of Thai food but nothing as beautiful as this. The service was spectacular and the food was so good we had to go back again. Not to mention the décor. I felt like I was in the middle of Thailand.
Overall this is definitely the one to go for if you go to Malta. They do not hold back on anything and you will not be disappointed. Loved every minute of it.

  • Stayed: December 2013, travelled with friends
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Thank KatA85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 9 January 2014

Dear KatA85

Thank you!
Thank you very much. It is with pleasure that I shared your kind comments with the team this morning. It give us great satisfaction to read that guests take the time to recommend us and our hotel. It encourages us to do even better and to continue offering the best service possible.

We do hope to have the pleasure to welcome you back for many more times!
Kindest regards

Anne Marie Scicluna
Hilton Malta

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Reviewed 7 January 2014

Very nice hotel with great service and wonderful pool side. Perfect to spend a week in the sun and enjoy some lazy days. The hotel is however getting rather old, request a room in the newer parts, bathrooms in the older part are not that nice. Otherwise, a good hotel.

  • Stayed: June 2013, travelled on business
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1  Thank rickardi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 9 January 2014

Dear Rickard I

Whilst thanking you for taking the time to write about our hotel, it would be a great pleasure if you could email me directly so that I would have the opportunity to send you more details on our rooms.

On some occasions, due to the high level of occumpancy in the hotel, we would be able to offer alternative rooms.

We do hope that this issue did not in any way affect your enjoyment of the rest of your stay and that we have provided you with 5 star service as expected.

Kind regards
Anne Marie Scicluna
Hilton Malta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Malta

Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#2 Luxury Hotel in Saint Julian's
#2 Family Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range: £84 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 413
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean. With remarkable views of the Mediterranean, the 413 rooms and suites available offer the discerning guest unrivaled relaxation and comfort. All the hotels rooms and suites have a Mediterranean décor with either a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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