The rooms do not have separate shower and bath.bathroom needs to be refurbished! The tiles in bath shower are old white tiles!The rooms in general appear to lack a five star standard.We came back at 14h55 and room was not made up!More
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The rooms do not have separate shower and bath.bathroom needs to be refurbished! The tiles in bath shower are old white tiles!The rooms in general appear to lack a five star standard.We came back at 14h55 and room was not made up!MoreShow less
Dear Andre L,
Thank you for taking the time to inform us about your stay. I was sorry to read of some of the shortfalls that you experienced during your recent visit.
We pride ourselves in exceeding our guest expectations; it is evident that on this occasion we have failed to do so.
I have recently joined the team at the Hilton Malta and would greatly appreciate if you could contact me personally on email@example.com so that I can update your preferences regarding the separated shower in the bathroom.
Enjoyed a weekend away from the British cold and rain. Had a room in the new wing but there is a lot of noise at night from people hanging around the area and also in the morning from the construction work going on.
Area is very nice and there are some great traditional restaurants within walking distance as well as British pubs if that's all you want!
The resort area is very nice and the adults only pool is a nice touch. The staff are wonderfully friendly and very helpful.
Would have got 5/5 but we had a few minor issues.
Whilst thanking you for choosing Hilton Malta for your stay back in April, it was our pleasure to have you as one of our guests. Your comments are highly appreciated and we are sorry to hear about the mishaps you have encountered.
We do hope you consider visiting us again, in order to give us the opportunity to make it up to you.
Room and facilities:
Had an amazing 4 day stay at the Hilton St Juliens. The rooms are big and tasteful, and the entire complex is well-maintained, modern and emits a great holiday feeling. There is lots of space to relax, plenty of opportunity to do activities and benefit from other ancillary services (nail bar, great snacks service at the pool side, etc.)
The indoor pool is a must try if the weather is still too chilly for a swim in the outdoor pool.
Wifi is not available in the rooms but on balcony =P and in the lobby and is super fast.
Breakfast was plentiful and good (great coffees!), albeit the same on all days.
The Hilton is located in a more up market area of Malta, with some truly excellent Mediterranean restaurants around the area, bus stop is just a few min away so are bars and the beach for an evening stroll. The surrounding areas appeared very safe, even at night.
Lovely stay, felt relaxed from the moment we arrived, pampered and overall comfortable. Would gladly return and recommend this Hilton. Compared to others that we have stayed at this was a special one, not just in its ambiance but all round.
Dear Loyal Guest,
Thank you for taking the time to share your experience with us.
I am glad to see that you had an amazing stay and i will be pleased to share it with the team.
We are looking forward to welcoming you back very soon.
Booking a twin room did not guarantee it! Bed preferences are noted notwithstanding the ability to book a room with 1 or 2 beds and allocations made just before arrival i.e. the day before. The older rooms do not have AC unless the centrally managed system is turned on i.e. from warm to cold plus 20 is the lowest even with AC. A lot of construction going on around the Marina
Thank you for your feedback. We are sorry to hear you were disatisfied in some areas during your stay with us back in April.
We do hope you consider visiting us again in order to make it up to you.
A very enjoyable stay at this excellent hotel. The staff were all incredibly friendly and helpful, prepared to go the extra mile. We stayed in an Executive Room which was well worth paying for to access the Executive Lounge, free wifi, drinks, snacks and canapes. Blue Elephant restaurant was fabulous - setting, food and service. Hotel is very convenient for getting to Valletta and Sliema. Concierge service was excellent - nothing was too much trouble.
Dear Stephen H
Thank you for your time!
We are very happy to have provided you with an enjoyable stay and look forward to have the pleasure to welcome you back very soon!
Anne Marie Scicluna
The hotel was extremely clean, and the beds were so wide and comfortable. We stayed in two bedrooms: the DELUXE KING MARINA VIEW and the EXECUTIVE KING GARDEN VIEW, I can't remember the reason why we were upgraded their was some sort of complication, the first one was big and spacious but extremely dated and the second one was lovely modernly decorated with a massive bathroom which I think is wasted because the living space was tiny you couldn't walk around the bed you had to push chairs out the way. The service varied from time to time sometimes it was lovely but others it was terrible, the pools were clean but sometimes had bits of sand in it. The breakfast was lovely the omelettes especially. Dinner was slightly disappointing as it wasn't as good and it seemed to be pretty much the same stuff every day. The quarter deck bar was lovely, the staff are very friendly and the atmosphere was great. The view of the garden is lovely, it's so pretty. The indoor pool was lovely and the gym is brilliant would definitely recommend it.
Dear Sam B
Thank you for taking the time to share your observations about your stay at Hilton Malta. Such comments help us to focus on areas were attention is needed.
We take great pride in providing our guests with the highest standards of service and cuisine and I am extremely sorry that on this occasion we failed to meet your expectations.
I do hope that overall you enjoyed a comfortable and pleasant stay with us and look forward to have the pleasure to welcome you back soon!
Anne Marie Scicluna