I have stayed at this hotel a few times. The hotel itself is beautiful, the staff are the best I have ever come across worldwide and the food/rooms etc are great. A big thank you to the wonderful Glory who kept our room pristine and was always a joy to speak with. You are an asset to this hotel.
However, my husband and I booked to stay here from 1st-5th June and were allocated room 501, the balcony of which abuts the outside seating area of the Quarterdeck Bar. There was a private party in this bar one night and the screaming and shouting of drunk people at 2.a.m. outside the window of your room is not acceptable. If we had wanted drunken louts screaming and shouting we would have stayed up the road in Paceville. Needless to say the evening was ruined. If they knew there was a party they should not allocate this room to anyone.
My husband got dressed and went to reception to complain - he asked that the manager contact him the next day. Surprisingly the manager or indeed any other member of staff failed to contact us. This was very disappointing and unexpected from a hotel of this standard - we are Hilton Honours members too. It's the little things like this that matter to us and accordingly we will not be returning.More
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