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“wonderful experience”
Review of Hilton Malta

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Hilton Malta
Ranked #3 of 33 Hotels in Saint Julian's
Certificate of Excellence
Reviewed 28 June 2014

Malta was a totally unexpected pleasant experience. The Hilton turned out to be a great choice of hotels there. It is in a wonderful location, has every amenity one could want, and the setting is beautiful. Highly recommend, and the price is very fair. Just wish wifi were free in the room.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 30 June 2014

Dear John T

Thank you!
Yes we are very proud to have such a small but beautiful island!
Thank you also for choosing to stay at Hilton Malta. We are very glad that your experience wit us was a "wonderful" one and look forward to have you back!.

Kind regards
Anne Marie Scicluna
Guest Relations

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2,119 - 2,125 of 4,975 reviews

Reviewed 28 June 2014

Didn't like the room they gave us on floor 3. Not quite what you would call a marine view unless you stood on tiptoes and looked over the over grown bushes. But they changed to floor 5 and was beautiful view. Staff all very helpful. Pools very nice and clean. Adult pool only was so peaceful. Only had breakfast in hotel which was good choice. Not as keen on the area as to other areas we have stayed on other visits to malta

  • Stayed: June 2014, travelled as a couple
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Thank luby_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 30 June 2014

Dear luby_11

Thank you for choosing to stay with us at Hilton Malta.
We are sorry that the first room allocated was not to your satisfaction but am glad to read that we have the possibility to rectify the situation and make it right for all of you.

We do hope that this one issue did not affect the enjoyment of your whole stay and look forward to have the pleasure to welcome you back!

Kind regards
Anne Marie Scicluna
Guest Relations

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Reviewed 28 June 2014

Excellent facilities, great pools and beach club. Food and restaurant service perfection.
But.... very expensive wi-fi in rooms ( must be only hotel in Europe that charges for wi-fi now)
Air conditioning in rooms not switched on to summer setting, 31c outside and room 26c all the time. Complained and they gave us a fan ( to move the warm air around) This was just money saving and eventually I persuaded them to turn airco up after 3 days.Then it was OK at 19c.
Reported light on terrace not working as we arrived, never got replaced.
Biggest complaint was that there were 4 functions in 5 days which closed the main restaurant for 2 days, the only bar ( Quarterdeck) and the Beach Club which threw us off at 4pm and closed the bar. Then the functions had loud music outside bedrooms to small hour.
Private guests take second place to functions.
If you want a real 5 Star hotel with excellent Customer Service stay at The Westin next door.

Room Tip: any room at The Westin
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  • Stayed: June 2014, travelled as a couple
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3  Thank Jimmywanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yiannis P, Manager at Hilton Malta, responded to this reviewResponded 30 June 2014

Dear Jimmywanderer

Thank you very much for taking the time to inform us about your stay. We are very happy that you enjoyed our pools and Food & Beverage facilities.

I am sorry to read that you experienced some shortfalls during your recent visit. We pride ourselves in exceeding our guest expectations; it is evident that on this occasion we have failed to do so.

I would greatly appreciate if you could contact me personally on yiannis.paraskevas@hilton.com so that I may be able to better understand the points that you have raised in your review.

Kind Regards,

Yiannis Paraskevas
Assistant Front Office Manager

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Reviewed 26 June 2014

Just returned from another visit to this truly wonderful hotel. Stayed here around 2 years ago and had wanted to return ever since. Check in was really smooth, advised to go to the executive room to complete this and given a room in the contemporary end of the hotel with a view of the beech club and the sea beyond. Room was pretty big, bathroom had separate shower and tub along with his/hers wash basins.
Used the beech club most days for sunbathing and swimming in those pools as there was not as many people over there and not as many children. The relaxation pool is quite magnificent.
The hotel is close to many bars and restaurants although we ate in the hotel on a few nights, breakfast was also a great experience. The porridge was first class although the fresh fruit options could be better.
Will certainly look at this hotel again in the future.

Room Tip: Rooms overlooking the marina could be quite dark and not get too much sun.
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  • Stayed: June 2014, travelled with family
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1  Thank magicbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nevise W, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 28 June 2014

Dear Guests,
What a 'wonderful' review! Thank you very much. We are thrilled to have made your second stay with us enjoyable. All our efforts are worthwhile when our guests are happy and content and they leave home with great memories. Thank you sincerely and we hope we might see you again at the Hilton Malta, maybe for the third time round?. It will be our pleasure to welcome you back!

Kindest Regards,
Nevise Webb.

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Reviewed 26 June 2014

Always love staying here, just a great hotel with great service. Very comfortable beds, well appointed rooms, great service, great position, superb pool and surrounds - just a great place to stay - would not stay anywhere else!

Room Tip: Stay in the newer wing.
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  • Stayed: June 2014, travelled on business
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Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 27 June 2014

Dear Wayne S

Thank you!
It is always a pleasure to welcome you back! We are glad that the service we provide you with entices you to return to our property!

See you soon
Kind regards from Sunny Malta

Anne Marie Scicluna
Guest Relations

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Reviewed 25 June 2014

Fantastic location in Malta with great views of the Med. The hotel restaurant was delicious and if you aren't in the mood to eat at the hotel there are plenty of options within walking distance. Another plus, the "hop on hop off" bus picks up and drops off right in front of the hotel. Perfect way to see the island.

  • Stayed: April 2014, travelled on business
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3  Thank Jetspeed219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 26 June 2014

Dear Jetspeed219,

Thank you for choosing to spend your holiday with us, at Hilton Malta. We are very glad that your stay was a perfect one and look forward to have the pleasure to welcome you back on our island for many more times!

Kind regards
Anne Marie Scicluna
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed at this hotel two years ago and enjoyed it so much that we decided to return for another week. It really is a lovely experience in every way. The staff are all so efficient yet friendly and helpful. We had a spacious room overlooking the marina with a huge balcony area. The beds are really comfortable.The breakfasts are amazing with so much choice and we would recommend sitting outside on the terrace. We ate twice at the evening buffets and again the choice and quality was excellent. There are four pools with plenty of sunbeds and umbrellas which staff will move according to your needs. The hotel is a prominent feature in the marina complex with lift access to restaurants. A short walk away towards Sliema is Spinola Bay with many more restaurants and bars. The beautiful city of Valletta is easily reached by local bus. An 'all day go anywhere' ticket is currently a bargain price of 1.5 Euros!
We will certainly go back again to the Hilton.

Room Tip: Balconies vary in size. May need to specify larger balcony if preferred.
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  • Stayed: June 2014, travelled as a couple
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5  Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this reviewResponded 26 June 2014

Dear Ian R,

Thank you!
Thank you for choosing to come back to Hilton Malta!. It is a pleasure to welcome return guests! I an very glad to have read that the service provided by the Hilton Malta Team was efficient and look forward to be of service for many more times!

Should you need any help with your future bookings, please feel free to email me anytime

Kind regards
Anne Marie Scicluna
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Malta

Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#1 Family Hotel in Saint Julian's
#2 Luxury Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range: £104 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 413
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean. With remarkable views of the Mediterranean, the 413 rooms and suites available offer the discerning guest unrivaled relaxation and comfort. All the hotels rooms and suites have a Mediterranean décor with either a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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