My husband and I just returned from a week in Malta. During this time we stayed in three separate properties scattered around the island. Our first hotel of the week was the Westin.
I had gotten the impression from photos on this site that the hotel would be a bit more secluded than it is in reality. It is not on the busy St Julian's strip, but we were able to walk to that busy area with ease. There were far more businesses surrounding the resort than I expected, although once through the entry of the resort you are more alone.
The hotel was busy during our particular stay with conference guests. I am not sure how often they hold conferences here, but it did make for a wait to talk to the desk staff, etc.
I had originally booked a normal double room, but at the last moment I decided to splurge and get a tower room. Not the best decision I have ever made. I think the double room would have been better in my case and I will explain why. What my main goal was in room selection, was to have a fantastic view of the water. In my initial booking I had requested a double room, non smoking, with view of both pool and sea, as high as possible. From what I had read on this site, that should have gotten me a great view from the room. I assume that it would have been a view visible from the bed as well.
Instead, when I upgraded to the tower room, what we got was essentially a normal double room where the beds face a tv and wall. Then, way at the end of the room, off to the side of the 2nd bed was a curtained door/window with a view of the pool. It was not a super large door or anything...not much light coming in. Now, what WAS added to this type of room was a covered patio area. It was accessible by a large doorway across from the 2nd double bed....sort if. It wasn't like the bed had this spectacular full-on view out the door to the patio...it was like one person in the bed had the view. The other person still was looking more at the wall than out the doorway. Additionally, the doorway did not let in a lot of sunshine. Because the patio was a low-covered one (as in the roof was of a normal height and not one of the top units with the very high ceilings) it was not sunny. Then, to make thins worse, our patio had high pink walls...like just above waist level...so because the wall was a solid half wall, again, this made it dark in the room. We were on floor 4 I think...may have been 6. Sorry...after 3 hotels I am a bit confused now. But other floors had a more open half wall...more like a fence. That would have been brighter.
I kinda felt like we were staying in a cave.
I paid for the tower room with panoramic view. It was the very end room and the view WAS off three sides....yes. To the left was the pool...straight ahead was the casino...to the right was kind of open field but first was another tower room. It was panoramic, yes, and the boats going by were beautiful, but it was just dark.
We had a very huge storm blow through on the first night and all of our patio furniture was blown to the right side in a big pile by morning. We guessed that the high half walls served a purpose: keeping the furniture from blowing off the patio!
The furniture was nothing special...not even cushions on it. Very, very basic.
The beds were very comfortable as advertised....amazing. The room, however, lacked character. The beds were done up in white sheets (we found white down comforters wadded up in a clear plastic trash bag in the closet on the upper shelf. We spread those out and used them when the storm blew in cold weather. Still...beds all white and no pictures at all on the walls. Just very plain.
The staff was great though. I had a bladder infection when I arrived. They called a doctor for me and had him come out to the room. Unfortunately the doc charged 75 Euro for his visit...a bit steep...but he did give me an Rx for antibiotic. Also, sadly, the hotel tacked on a 9 Euro charge for the local call they made to the doctor on my behalf. I did not expect that....but suppose it is fair. I had just thought at the prices we paid for the room that the call by the hotel staff would be something complimentary.
We also had trouble with a lock on our suitcase not opening. The hotel sent a guy to help us to break the lock...that was kind.
There was a bit of confusion upon check-in. We were told that the restaurant Quadro would give us a discount because we are preferred members of the hotels frequent participation program. The hotel lady went on to say there were several restaurants in the hotel, then said all of them would give the discount to us.
We decided to dine at Palio's (amazing food...separate review to come). We wondered when the discount would be credited....and left after eating, charging the food to our room. I assumed the hotel must give the discount at checkout.
The next day I decided to be proactive so I went to the desk and asked about the discount. This time I was told that I needed to show the discount card which had (presumedly) been given to us at check in. I told the staff I had been given no card...so they wrote out a new card for us.
We returned to Palio's that night (yes...it is THAT amazing!) and this time I gave my discount card to the waiter when we received the bill. It was then that I learned that the discount was ONLY at Quadro...not at all the restaurants as the first reception staff personnel had informed us.
Now to be fair, the discount card said Quadros only right on it. My bad...I did not stop and read the card. But after speaking to the desk twice about this discount and specifically being told it was good at all restaurants initially, then the second time I had specifically said that we dined at Palio's and were returning there to the staff...well, I just assumed the information was correct. I was in the wrong though...I should have read the card thoroughly.
Overall a nice hotel, but nothing special. Pool was a tad too cold during our stay to experience...we did lay by the side and drink piña coladas though.
- Official Description (provided by the hotel):
- Suffused with the clear stillness of our refreshing seaside location, The Westin Dragonara Resort is a place where nothing matters except your delight. The resort rests on its 74,000 square metre peninsula like a crown jewel, with the azure waters of the Mediterranean lapping against two private beach lidos, their outdoor pools, gorgeous views and direct access to the sea. Recharge in our WestinWORKOUT® gym. Entertainment abounds, with diving, watersports, and Malta’s historic casino ... more less
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- Also Known As:
- The Westin Dragonara Resort, Malta Hotel Saint Julian`s
- Westin Dragonara Resort Malta
- Westin Dragonara Hotel Malta
- Dragonara Resort Malta
- Westin Saint Julian's
- Saint Julian's Westin
- Westin Dragonara Malta