We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Where the sun always shines”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Dragonara Resort, Malta
Ranked #4 of 33 Hotels in Saint Julian's
Certificate of Excellence
GLOUCESTER
1 review
“Where the sun always shines”
Reviewed 17 August 2009

We have recently returned from yet another wonderful family holiday at this fantastic hotel. You can see why people are frequent return guests – from the moment we arrived we were treated like old friends by staff who have remained with this hotel since we first started using it nine years ago (this says a great deal about the hotel’s ethos in keeping and retaining happy staff). Unlike so many five star luxury hotels, the Westin avoids the pomposity or stuffiness so often encountered in these establishments: it prefers to be discreet, calm and friendly, but there are also ‘characters’ at this hotel (Tony, Malcolm and Elton you know who you are!) that you can share a joke with, and if you are really lucky, they might even teach you some Maltese!

Our seventh floor room was spotlessly clean and very comfortable. It commanded superb sea views and was conveniently located for the Royal Beach Club Lounge on the eighth floor. It is well worth paying the extra to access this amenity for not only can you enjoy pre-dinner drinks and the wonderful ambience of the roof terrace to watch the sun set, but you can also take breakfast there. Whilst the terrace restaurant offers a delightful setting for breakfast and may be more suited for people with younger children, the Royal Beach Club Lounge is more intimate and has the added advantage of possessing three computers – a real boon when you have a teenage daughter suffering from Facebook withdrawal symptoms!

The facilities of this hotel are fantastic and there is something for everyone: There are two main outdoor pools – the nearest to the hotel is the Bay View which is a large freshwater pool that has disabled access. This part also contains a children’s splash pool, two Jacuzzis and leads on to a sheltered sunbathing area directly by the sea with easy access for swimming in the St Georges’ Bay. From here you can also book a variety of water sports. The other main outdoor pool is the large rectangular Reef Club which is set slightly away from the hotel and is facing the sea and St Julian’s/Sliema sea front. This pool is a mix of fresh and salt water and is great for swimming lengths due to its above average size. There is a larger children’s pool here and a covered sunbathing area so that babies or those who dislike too hotter sun can keep out of it. There is a further sea front sunbathing area that follows the shore line (so no cramming everyone up too close to each other) and a small sheltered inlet and beach which is fantastic for younger children learning to snorkel (my nine year old son loved snorkelling here and felt safe watching small fish including a shoal of tetras). My older daughter loved the sea swimming too and there are several safe access points into the sea, however, she equally loved feeling that bit more sophisticated by sitting in the Bedouin Bar under the cool, white muslin panelled seating areas sipping a cold coke, listening to music and talking with new found friends.

There is something very special about this hotel – the architecture is pleasing on the eye and because of its position, it feels slightly set apart from the hurly-burly of St. Julians, although it is a very short and easy walk to lots of good restaurants, shops and busses that can take you around the island or to the main town, Valletta. There are a wealth of hidden areas within the hotel and its grounds that you can go in order to escape including the tranquil sunken Mediterranean garden with its pretty bougainvillea and ornate fountains. However, in order to be ‘special’ there has to be something greater than the facilities and position, which this hotel most definitely has – part of the special quality also has to belong to the caring nature of the staff and management, an example of this being when my husband lost his wallet after eating out at a restaurant in St.Julians. The Duty management team that night (Jonathan Borg and Maria) were superb, calmly ensuring that cards were cancelled, that we had enough money to enjoy the rest of our stay and then running my husband down to the police station to report the loss (I cannot think of many hotels that would give such a helpful and personal service).

Whilst this hotel has good conferencing and business facilities, it manages to comfortably span two different aspects of hotel usages without compromising one over the other. We suspect this is down in part to the good management of Mr Kamsky, the General Manager, who, whilst being a good businessman and maintaining a keen interest in the running of the hotel, is also a family man and has the family and their enjoyment very much at his heart. He is keen to listen to you and his hands on approach very much impressed us.

Our only point of criticism is that there has always been a cocktail party to meet the new guests and management once a week which has now been dropped. Part of the reason for going to an hotel over, say a Villa, is to meet up with other like-minded people. Whilst some may not like socialising, it is always nice to have the opportunity and this was a lovely ice-breaker and a way of meeting other guests.

Despite this minor criticism, this is a lovely hotel and we cannot recommend it enough. We have mentioned that there is something extraordinary about this place which keeps it very dear to our hearts. It has a unique character which cannot be achieved by setting and furnishings alone.

Malta is the kind of place that gets under yor skin: the sun, the sea, the history, the people and of course The Westin Dragonara are all truly compelling.

Over the years we have met and befriended several other guests who,like us,return year after year and we all hope that The Dragonara never changes its unique formula!

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cisky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariattard, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, 26 August 2009
Dear Madam,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed all the facilities and the services offered by the Westin Dragonara Resort.

We have taken note of your comment about the cocktail party and rest assured that the Management are looking into organising such weekly event once again.

We hope to see you again very soon!

With our warm regards
The Westin Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,324 reviews from our community

Traveller rating
    2,095
    860
    226
    93
    50
See reviews for
1,038
1,196
89
538
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (723)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Ireland, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 August 2009

Berfore I booked this hotel I checked the previous reviews on trip advisor which sounded great but after visiting the hotel I cannot understand how many people think this lives up to its 5 star status. Maybe August is a bad month for them (no excuse) but people get a grip & go visit a real 5 star hotel and see what it actually means. For example it's impossible to get served in the restaurants or in the bar, there are only 4 lifts for 340 rooms & stairs is impossible to find, there is no pool waiter service unless you go to the bar, they close up 1 hour before the pool closes. To top it all off the hotel lets the public pay into its sea pool & closes its pools & bars to accommodate external functions and weddings. Oh and watch out they charge your bill €50 upfront for 2 Pool Towls that are paper thin and almost see through & if you hand them back without getting 2 tokens you pay!!! Reception takes an age to book in or check out and if you want something done they pass you onto someone else.

Yes it is a nice hotel with the odd friendly barman but it doesn't live up to the hype!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank UnaCarlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariattard, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, 7 September 2009
Dear Guest,

Whilst thanking you for making the time to outline your experience at the Westin Dragonara Resort we do regret to read the comments you felt necessary to highlight.

Kindly allow us to assure you that the services and infrastructure of our Resort are on par with the high standards of Westin Hotels and Resorts.

Nevertheless, we do take guests’ comments very seriously and feedback like yours will definitely assist us in improving our overall performance.

Warmest Regards,

The Westin Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2009

The Westin Dragonara resort was absolutely brilliant. We had asked for 2 interconnecting rooms and they were both very spacious deluxe rooms with a fantastic sea view.

The children loved the water sports which were all available to be booked within the resort. There were so many beaches to sunbathe in that, although the hotel was fully booked, it appeared that you had a beach all to yourself. There was an excellent waiter/waitress service available at the beaches and poolside. This made for a very calm and relaxing atmosphere.

There were 4 restaurants within the resort - the hotel's terrace, the main restaurant, Quattro's sea food, and Palio's. Our favourite was definitely Palio's where you could have a mix of pizzas, pastas, fish, meats, excellent wine and tasty desserts.

We will most definitely visit this resort again, as well as Westin resorts in other countries.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonRanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariattard, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, 14 September 2009
Dear Sir/Madam,

We read your review and are very happy to find out that all your family enjoyed their time at the Westin Dragonara Resort and in the eventuality of your next visit I am inviting you to contact us directly to ensure another lovely experience.

We hope to see you again very soon for your next stay in Malta!

With our warmest regards
The Westin Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northants
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2009

We have just returned from our second holiday at the Westin Dragonara this year and are hoping to book a late winter one shortly. This hotel is one of the best we have stayed in Malta. On our recent 14 night stay, my husband and I were, as always, very impressed with the staff, hotel and facilities. The management/staff were courteous and attentive throughout, from check-in to the moment we left. Our room was fresh, clean and comfortable throughout our stay, with the Express service staff deserving a particular mention. The Executive Lounge was a lovely place to relax and meet up with fellow travellers who have, like us, returned to this hotel time after time. The food in the main restaurant was of a high quality and once again, the staff were attentive and couldn’t do enough for us. Being able to eat al-fresco was always the perfect start to a lovely day. For our eveing meal we could not better the Quadro restaurant.
To summarise our stay at the Westin , this hotel has one of the best position on the island with all services provided being of a high standard. We just cannot wait to get back for another stay...perfect.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bktNorthants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariattard, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, 26 August 2009
Dear Madam,

We were delighted to hear that you had another wonderful stay with us at the Westin Dragonara Resort. It was nice to hear your kind feedback about all our associates. They work exceptionally hard to make every guest feel special.

Thank you so much for staying with us and we hope to see your return in the near future and rest assured that all the team will make you feel special once again during your third visit.

With our warm regards
The Westin Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlow
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 August 2009

Hotel had good facilities but the service was absolutely terrible.

1) Reception staff were very unpleasent.
We had booked through Concorde Travel but in the first 60 seconds the reception person said that 1 room hadn't been paid for and that we would have to pay €1,700 for it now. He then proceeded to shout "Madam" 3 times (louder each time) at my wife when she suggested that this issue was between him & Concorde. How about that for a greeting !!!!!! We were told later by Guest Experience Manager that the reception person shouldn't have done this and that it was all sorted by the second day. No apology !!!!

2) The Sea View Room.
We paid €300 extra for a sea view but were told by management that all rooms were sea view event hough the first room we were given overlooked a tennis court !!!!
The second room we were given was a bay view (not a sea view) which we would have said ok to but the bathroom had an awful strong musty smell & when I looked up the ceiling was black from mould (Room 612). So we pressed on & eventually got our sea view but only after we had met 3 reception staff, 1 front office shift leader, 1 front office manager, 1 guest experience manager and finally 1 operations manager and not one person apologised or accepted any form of responsibility for this mess. Too much work I feel when we had paid €2,750 for 11 nights in a claimed 5 star hotel.
In all we had to argue with hotel staff for the first 2 days to get the room we paid for.
And before you say these people sound nuts - we were not alone - there were 10-15 requests (shown to us by reception) to move rooms for that day alone and everytime we went to reception people were complaning about broken locks, broken wardrobes, torn curtains !!!!!!!

3) Breakfast
This was like a cattle mart. Mostly you had to queue and I mean from 9am onwards, you could be seated beside the toilets, you had to ask for coffee/tea at least 3 or 4 times every morning before you eventually got it and then it would arrive 30 minutes into the meal. You could not get a spoon or fork, no one would take your dirty ware away,........ It was organised chaos & a disgrace for a 5 star hotel.

4) Restaurants:
Do not eat the evening meal in Terrace Restaurant - the beef was terrible.
Quadro Restaurant had lovely food but the second time we turned up we had no booking & were asked to wait which was fine but 10 minutes later 4 people arrived & clearly stated that they had no booking & wanted a table and you guessed it they were seated before us. I left it for 5 minutes and then went up to the restaurant manager and told her their service was disgraceful and left.
Palio Restuarant also had good food & I might say a great manager but in this case it was clear they were understaffed and thereby couldn't keep up.

5) Not all bad news
The rooms are lovely (when they are right)
The swimming pools were really nice & sunbeds were available every day, however, the pool towel was so small it only covered half of the sunbed.
The Concierge was top class and were it not for him our holiday would have been a disaster.

Incidentally when we met the Operations Manager we outlined most of the above service issues and his response was ........................ to give us a free meal at Terrace Restaurant & 2 bottles of wine and you guessed it no apology !!!!
5 Star? I think not.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank APJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariattard, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, 14 August 2009
Dear Sir/Madam,

We regret to read your negative feedback about your stay at the Westin Dragonara Resort.

Following the meeting between yourself and the Operations Manager we were made to believe that the feedback you felt necessary to share with us was immediately actioned and apologised for.

Once again we would like to thank you for your feedback and please do accept our sincere apologies for any misunderstandings between us.

We hope to have the opportunity to welcome you back to the Westin Dragonara Resort and in the eventuality of your next visit I am inviting you to contact us directly.

Warmest Regards,
The Westin Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 August 2009

I travel to Malta from the UK fairly regularly as I work out here in Malta evry couple of months or so and have stayed at the gorgeous Westin hotel on many occasions. On this visit, my business trip coincided with my anniversary and so i invited my girlfriend along to enjoy the luxurious facilities whilst I was at work during the day.

I cheekily mentioned this in a polite e-mail to the Westin prior to the trip in the hope they may be able to provide an upgrade so that my girlfriend would get the most out of her Malta experience and her stay in the hotel.

I was not expecting such a positive response. Upon checking in, I was pulled aside discreetly and assured that my request had been looked after - this was done out of earshot of my girlfriend in order that she would be surprised when she saw the room which I thought was nice and I really appreciated.

We had been offered a fantastic Tower Room with a sea view to die for and a balcony as big as the room itself. I felt incredibly grateful for the way in which this request had been handled and my girlfriend was obviously very impressed and commented on a couple of occasions had how friendly everyone in the hotel was that spoke to us.

On the final day, my girlfriend was offered a late check out so she could freshen up and relax whilst I was at work in order to be comfortable before our evening flight and this added to what was already a superb visit.

I cannot recommend this hotel highly enough - the customer service is second to none and the facilities and dining are some of the best on the island.

Thanks in particular to Julian and Olivier (I hope I recall their names correctly) for going the extra mile and for setting such a high standard of customer service that their Management should be incredibly proud of.

My kindest regards and appreciation,

Daniel Sears
Betfair

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMDLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariattard, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, 14 August 2009
Dear Sir,

Primarily, allow me to thank you for finding the time in posting your feedback about your stay at the Westin Dragonara Resort.

We are so glad that we have managed to exceed your expectations with the room allocation and most of all to make your girlfriend content.

Rest assured that your positive comments about our associates will be personally passed on the mentioned members of the Westin team.

Once again, thank you for your positive input and looking forward to welcome you back to the Westin Dragonara Resort.

Warmest Regards,
The Westin Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Rochelle
1 review
Reviewed 12 August 2009

The service at the Westin is the best, staff are very helpful and polite whislt friendly. the rooms i have stayed in were excellent, the restaurants on the resort are very good. whilst close to the nightlife the hotel is not imposed on with noise at all so quiet and relaxing.
maybe next time i stay i will be able to use the facilities and not work so much. The Westin is a great place to relax after the business day and enjoy a quiet evening.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frenchgeordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariattard, Guest Relations Manager at The Westin Dragonara Resort, Malta, responded to this review, 14 August 2009
Dear Sir/Madam

We read your review and are very happy to know you enjoyed your time at the Westin Dragonara Resort and we hope to see you again very soon for your next stay in Malta!

With our warm regards
The Westin Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Saint Julian's
0.2 mi away
Hilton Malta
Hilton Malta
#3 of 33 in Saint Julian's
4,538 reviews
0.3 mi away
InterContinental Malta
InterContinental Malta
#12 of 33 in Saint Julian's
3,869 reviews
1.1 mi away
The Palace
The Palace
#1 of 28 in Sliema
3,350 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Corinthia Hotel St. George's Bay
Corinthia Hotel St. George's Bay
#7 of 33 in Saint Julian's
2,148 reviews
8.4 mi away
Radisson Blu Resort & Spa, Malta Golden Sands
0.2 mi away
Hotel Valentina
Hotel Valentina
#1 of 33 in Saint Julian's
1,831 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Dragonara Resort, Malta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Dragonara Resort, Malta

Property: The Westin Dragonara Resort, Malta
Address: Dragonara Road, Saint Julian's, Island of Malta STJ 3134, Malta
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Julian's
#3 Luxury Hotel in Saint Julian's
#3 Family Hotel in Saint Julian's
#4 Romantic Hotel in Saint Julian's
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Dragonara Resort, Malta 5*
Number of rooms: 340
Official Description (provided by the hotel):
Suffused with the clear stillness of our refreshing seaside location, The Westin Dragonara Resort is a place where nothing matters except your delight. The resort rests on its 74,000 square metre peninsula like a crown jewel, with the azure waters of the Mediterranean lapping against two private beach lidos, their outdoor pools, gorgeous views and direct access to the sea. Recharge in our WestinWORKOUT® gym. Entertainment abounds, with diving, watersports, and Malta’s historic casino ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Expedia, Booking.com, Starwood EMEA, Odigeo, TravelUp, Hotels.com, Prestigia, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Westin Dragonara Resort, Malta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Dragonara Resort, Malta Hotel Saint Julian`s
Westin Dragonara Resort Malta
Westin Dragonara Hotel Malta
Dragonara Resort Malta
Westin Saint Julian's
Saint Julian's Westin
Westin Dragonara Malta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing