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“Some good points but too many negatives”

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InterContinental Malta
Ranked #12 of 33 Hotels in Saint Julian's
Certificate of Excellence
Reviewed 22 July 2014

We stayed here for 6 days for a holiday in May and have very mixed feelings about the hotel, there are some real nice things about it, but overall it fell short of our expectations.

The check-in process was smooth and also the staff at guest relations desk has been very helpful in advising on specific stores, online check-on for return flight etc. It’s fortunate that guest relations staff is so helpful as we had to contact them on a daily basis because towels and bathing gown were missing on arrival, the room wasn’t cleaned the next day, another day there were no tea bags etc, all these issues were resolved quickly but they obviously shouldn’t happen with such frequency in any decent hotel.

The room itself was nice enough. Very clean, a decent size bathroom; the problem with the water turning hot and cold has been mentioned in quite a few reviews and also applied to our experience but mostly during the hours after breakfast and before dinner. Our room was located directly under the pool café so we would be woken each morning at 0730 when they start moving the furniture so I would recommend to avoid this particular section of the hotel for people that want to sleep in. The rooms seem well isolated as we didn’t experience any noise from outside or neighboring rooms.

Breakfast wasn't a great experience. The selection itself is sufficient but the real problem is the abysmal service; there is only 1 coffee machine and staff that are supposed to serve coffee are mostly nowhere to be seen (with the notable exception of Florin and Joseph). I tried the omelet on first day and it’s the worse I ever had, 2 days later with a different cook I tried again and it wasn’t much better. Overall this part has been a very poor experience for all of our 6 days.
The private beach is closeby and although small very nice; however due to construction works nearby it’s impossible to relax on working days. The service at the beach as well as at the pool is good; the only downside of the pool is that smoking is allowed (despite the hotel claiming to provide a smoke-free environment), otherwise there are sufficient number of sun beds. The gym is very large and the indoor pool, sauna and steam room are great.

The hotel is in walking distance of cafes and restaurants around the bay and there is a shopping complex and cinema opposite to it. A small supermarket can be found just up the street with many pubs around the corner; a bigger supermarket is approx 10 minutes walk following the road passing the private beach. In terms of shops Sliema, 10 minutes by bus, has a wider selection and this is also the departure point for ferries.

All in all I would try another hotel in Malta on my next visit

  • Stayed: May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank pepela24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 July 2014 via mobile

Outstanding hotel.. Great amenities and staff

Staff was very helpful and help us plan what's best for us to do during our stay in malta.

location is superb, you are bang in the middle of everything. Hard Rock hotel just across the road!

Will definitely stay again!


Stayed: July 2014, travelled with friends
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We had a nice stay at the Intercontinental hotel in St Julians last week. The hotel is located in a very busy area with many restaurants and bars. More so it is also located right next to Paceville which is a very lively bar street/area rather Ibiza-esque (I know as I was in Ibiza last month too).

That said though, the hotel is not affected by the street noise from the bars outside but if you're looking for a quiet family area then I would probably avoid the Intercontinental. This was for myself and my wife (28-31 yrs old) so worked well for us as we could have food and drinks nearby in the evening.

The rooms are nice and spacious with a separate shower and bath tub in the bathroom. We did end up moving rooms twice though as on the first morning there was a drilling noise which reverberated in the room (due to construction which was apparently not on the hotel complex). They then moved us opposite a cleaning cupboard for our second night to which we were awoken at 8am by the cleaners going into and out of the cupboards to fetch towels and cleaning equipment all morning (a poor choice of second room especially as I had requested a nice quiet area of the hotel after the first room switch).

The third room was absolutely fine - the Intercontinental got there eventually. I have stayed at 5 star resorts before and having to switch rooms twice would typically result in a free room upgrade which did not happen. That would have been a nice touch to make us for the hassle. Joanna the customer services manager was very friendly and did an excellent job of managing the room switches though.

My final comment would be about the hotel staff in general. They all have an excellent attitude and make the guests feel very welcome. Nothing is too much trouble for them. The concierge desk is particularly good (we booked a couple of trips through them) so a special mention should go to Christopher on the concierge desk who was just excellent.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

We've just returned from a trip to Malta staying at the Intercontinental.
The hotel is lovely, and the staff friendly and courteous. Excellent breakfast in the alfresco restaurant.

Somewhat disappointed in the triple room - a double room with a temporary bed (smaller than a single - not ideal for a 6' teenager!) and only two chairs, two glasses, two mugs, two sets of toiletries etc. (hence the 4* rating)

Location perhaps could be more central, but Valletta is well served by a very cheap local bus service, so not really an issue.

Pool is lovely, gym looked great, but felt a bit too intimidated by the muscles on display to give it a try.

Harruba restaurant wasn't so great for evening meal (although great dessert selection), but Waterbiscuit restaurant was excellent - hang about reading the menu looking undecided, and the concierge might approach you with a 15% off voucher!

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank FJT68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

Hotel is nice, ask for a quiet room facing the pool/garden. The concierge were fantastic and really made our holiday with some excellent recommendations! Christopher was really very helpful throughout our holiday!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cwallis13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

Traveled to Malta on a 3 day business trip and selected IC as have stayed many times in IC Bahrain and Riyadh. This hotel is in many ways masquerading as an IC and is nowhere near the level of the other two properties, the rooms are 4* at best and little things like the lack of complimentary water were surprising. It does however have a great gym, roof top pool and breakfast was good, although very expensive for what you got.
The location of the property s somewhat odd, slap bang in the middle of bars and nightclubs and young 17-25yr olds. That said we were not disturbed and the rooms were quiet. Would stay here again but would be tempted to try else where.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank got2bfunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Fantastic Pool but would like if the indoor pool is more warm-heated. I've seen another comment or two about this and having been there 2 times, I'm going to talk about the same thing. And when I was there, a couple of people pointed out the same thing! Staff is fantastic.

  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank Rysocial07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Malta

Address: St George's Bay, Saint Julian's, Island of Malta STJ 3310, Malta
Phone Number:
Region: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Saint Julian's
#7 Spa Hotel in Saint Julian's
#10 Romantic Hotel in Saint Julian's
#10 Family Hotel in Saint Julian's
#10 Business Hotel in Saint Julian's
#11 Luxury Hotel in Saint Julian's
Price Range: £75 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Malta 5*
Number of rooms: 481
Official Description (provided by the hotel):
InterContinental Malta redefines the meaning of elegance, hospitality and service with its contemporary design and modern ambience providing an exclusive and relaxed atmosphere. Conveniently and centrally located in the prime area of St. George’s Bay, InterContinental Malta is within walking distance of some of the islands finest shopping, entertainment and nightlife venues, also 20 minutes drive from Malta International Airport and 15 minutes drive to Valletta, Malta’s historical capital city. All 481 designer led bedrooms are superbly furnished; having all the comforts expected of a luxury hotel with either twin or king beds, spacious bathrooms with separate bath and shower, private balconies, coffee and tea making facilities and high-speed WIFI access. The luxury suites and presidential suite are located on the hotel’s higher floors, here guests can avail themselves of the Club InterContinental lounge with its stunning views across the island and Mediterranean. The lounge also includes a private reception desk, rooftop pool, meeting room and valet service. The Concierge team is also on hand throughout the day to provide insider knowledge vital for discovering and exploring the Maltese islands. With six restaurants and six bars, the hotel offers varied local and international cuisine at all times of day, both indoor and al fresco. The hotel’s extensive leisure facilities include a lagoon styled outdoor panoramic pool, a heated indoor pool, the Planet Trekkers Kids Club, a state of the art fitness center, a spa with a traditional Turkish hamam, hair salon and 24 hour room service. The revamped and extended InterContinental Beach Club includes an exclusive sandy beach and incorporates an array of amenities including bars, a restaurant, and water-sports facilities. The hotels extensive meeting, exhibition and conference facilities offer guests 6,000 sqm of space in over 30 meeting rooms, including the state of the art InterContinental Arena Meeting Centre. ... more   less 
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Also Known As:
Intercontinental Malta Hotel Saint Julian`s
Intercontinental Saint Julians
Intercontinental Hotel Malta

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