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“Good solution for adults in malta to drink . 25-40.”
Review of Hugo's Terrace

Hugo's Terrace
Ranked #71 of 358 Restaurants in Saint Julian's
Certificate of Excellence
Cuisines: Mediterranean
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 3 weeks ago via mobile

Nice place and music. Stuff nice . No drunk childreen finally . 25-45 is the ages. I recomands to all pepole.

Thank 327talb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 593 reviews

Reviewed 4 weeks ago via mobile

Nice bar but drink are Really Bad i left my mojito because was JUST rum will be nice if i pay 15 euros 2 cocktail them ll be Amazing.. Really Bad

Thank massimiliano R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We happened upon this bar/restaurant on our first night and came back several times for lunch/dinner or just drinks. Very busy at weekends but you can book a table. Good salads and burgers. Cocktails also good (nice and alcoholic!) Friendly staff

Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Went to Hugos on our first day in Malta and it was beautiful! We went earlier today and got a pizza, unfortunately we were let down as it was literally just rocket thrown on a pizza with cut up cherry tomatoes and barely enough Parma! The chef made sure we paid for it even though we didn't eat a bite! I got a pizza the first day and it was perfect but this was a joke.
The front of house and especially the waitress were so excellent and absolutely lovely and I hate having to bad review anywhere but it was such a let down to have to pay for something we were not happy with and didn't even eat!
Chefs attitude is a total let down for this place as I would have happily paid if we were happy with the food as we were on the first day! Such a shame that the chef let the business down by being stubborn!
The place was perfect other than this!

Thank maggiebrady182182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, Manager at Hugo's Terrace, responded to this reviewResponded 4 weeks ago

Dear Maggie,

Whilst i hope that my reply finds you in good health, i would like to assure you that we at The Hugo's Group take complaints very seriously, as we know that the satisfaction of our customers is the core basis on which our business thrives. Thus, i have looked into your issue in some depth and am quite sure that, based on your description and from what i have been informed, you were served with a focaccia and not a pizza. Whether this was a misunderstanding from our side or a mistake from yours, it certainly doesn't warrant a lack in hospitality from an employee of ours. Hence, your dish should either have been changed or removed from your bill. The Hugo's Group carefully select's candidates prior to engagement, who then undergo continuous training programs whilst under our employment in order to ensure that our standards are maintained (as was the case with our waitress), which unfortunately, in this circumstance, seem to have been 'overlooked' by one of our staff.
I hope that you will accept my sincere apology for the way in which we let you down and, if you are still here in Malta or thinking of coming again in the future, i would greatly appreciate it if you could get in touch by sending an e-mail to robert.bonnici@hugosmalta.com .
Best regards, Robert Bonnici, Marketing and PR Manager, The Hugo's Group.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018

I never give 5 stars, but this was by far the best place we found for lunch, for drinks, for great service, for great ambience and feel, and not forgetting the view. Their sallads were excellent, and so were there platters. Drinks were beatiful and perfectly balanced. And we were just in a very good mood every time we went there.

Thank HeGeKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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