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“Excellent service after all”

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Hilton Zurich Airport
Ranked #4 of 10 Hotels in Opfikon
Copenhagen, Denmark
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent service after all”
5 of 5 bubbles Reviewed 11 July 2014

I stayed for one night in April 2014. After returning home noticed that i have forgotten my phone charger in the room and called the hotel. They did find the charger and confirmed to keep it for 3 months. Surprisingly when my friend went to pick it up in less than 3 months, the charger was not any more there. I did complaint to the management of the hotel and was delighted by the fast and professional response i received in a matter of hours.
After all whether the customer service is good or bad can be measured by how well a complaint is handled.

  • Stayed April 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank seeking_light
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, 14 July 2014
Dear seeking_light,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We regret the inconvenience regarding the lost charger and are delighted to read that this incident could be handled to your satisfaction. We will gladly share your nice feedback with the team members concerned.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,876 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
1 review
5 of 5 bubbles Reviewed 9 July 2014

Unless you have a rich uncle, the best way to travel in Zurich is either by train, tram, or bus. For that, you need to go to the airport to get the connections. This Hotel has an excellent shuttle service back on forth from it, every 20'. It helped us a lot to schedule our daily visits to the city. We had an overall great experience here and I highly recommended. John

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank B7929TLjohnf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, 11 July 2014
Dear John,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 6 July 2014 via mobile

The transfers to and from the airport are the best thing about this hotel, both being very convenient and the drivers being friendly guys.

Room which was clean had been recently refurbished and comfortable.

However I wouldn't return:

1) check in seemed to take an age.

2) there was a line of people at check out at 630am with people in a hurry to catch the shuttle bus, but only one person manning the desk. A man was complaining about paying for the internet as it was too slow. A manger came out to waive the charges but despite seeing a big line did not open a new desk.

3) the bath/shower did not drain properly, so the bath filled up whilst having a shower.

4) breakfast was very expensive for what it is - and as we had not booked a room with breakfast included, our decision to request a continental breakfast was referred to more senior management for approval.

Overall I would say this place is ok but the negatives outweigh the reasons to stay here and as there are plenty of hotels in Zurich I would not return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CWTraveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, 7 July 2014
Dear CWTraveller99,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We very much regret that we could not meet all of your expectations, mainly regarding your check-in and check-out experiences, as well as the bath/shower devices. Please accept our sincerest apologies. We have duly noted your constructive and valuable feedback for future reviews and have also discussed your comments with our team in order to improve in those areas.
Concerning our breakfast rates we can inform you that our prices are within the average of other hotels in the area of Zurich. We regret your disappointment in this respect.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport in order to show you our true Hilton hospitality and standards.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
110 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 bubbles Reviewed 5 July 2014 via mobile

Perhaps my experience is not representative of others, but I was not overly enthused with any part of my stay. I waited for 15+ minutes at the airport for the hotel shuttle ... which filled within seconds of arrival to the chagrin of those prospective guests that were not fleet of foot... and now 20 minutes behind us. As I entered a large lobby packed with 100+ guests coming and going.. It Included a tour group from China and a full buss of stewardesses from Emirati airlines.. Likely from 2 or 3 different a380's given the number of them. So, to the front desk I navigated through the sea of harried guests... By the time I waited in line, despite being a diamond hilton honors member, 15 minutes had gone by... Only to find out that I was put in a standard room on a standard floor... "Sorry sir, we are very busy,.. No upgrades for diamond members today." The bed was hard and the cover was scant. Thank goodness I was exhausted ... Or I would have been annoyed. I left early in the am without eating breakfast even though I had been given access to the lounge... Perhaps next time? Likely not.

Stayed June 2014
Helpful?
3 Thank Chartmannn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, 7 July 2014
Dear Chartmann,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We very much regret that we could not meet all of your expectations, mainly regarding our first come first serve complimentary shuttle bus service as well as the temporary situation during your check-in procedure. Please accept our sincerest apologies. We have duly noted your constructive and valuable feedback for future reviews and have also discussed your comments with our team in order to improve in those areas.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport in order to show you our true Hilton hospitality and high level of service standards.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 5 July 2014

I always enjoy my stay here. Great and Helpful Staff. Very convenient for airport and business area. Also an excellent place for that weekend get away to the beautiful sights of Switzerland... Plenty of parking.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, 7 July 2014
Dear John C,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 1 July 2014

Since my last stay all my complaints had been acted on & it is almost back to its former excellence. We upgraded to the Executive floor & this was very good.
The room was clean with all necessities & bathroom spacious & spotless. We met the new operations manager who specially came to introduce herself; she was pleasant & impressive in outlook.
I will continue to stay on visits to Zurich

Room Tip: All rooms are about the same in quality.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Plastic1928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, 2 July 2014
Dear Plastic1928,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay and appreciate you as one of our very loyal guests. Your nice feedback has been gladly shared with our team and also with our Director of Operations, Sandra Meinicke. Thank you very much.
We are delighted to read that you intend to be coming back again to the Hilton Zurich Airport and thank you very much for your continued loyalty.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

The Hilton has a hotel which is about a 5-7 minute shuttle ride from the Zurich Airport. Shuttle service runs every 20 minutes during prime traveling hours. This shuttle service is extremely reliable and the driver was very helpful with our bags. Check-in was quick and efficient. I was impressed by the competency of the front desk staff. The rooms are basic Hilton rooms with all the necessary amenities for an overnight stay. I do recommend making an advance reservations because this hotel is generally booked solid. Do not expect to get a room as a walk-in.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, 30 June 2014
Dear Rob L,
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Zurich Airport

Property: Hilton Zurich Airport
Address: Hohenbuehlstrasse 10, Opfikon, Zurich 8152, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich > Opfikon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Opfikon
#4 Business Hotel in Opfikon
#4 Family Hotel in Opfikon
#4 Romantic Hotel in Opfikon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Zurich Airport 4*
Number of rooms: 323
Official Description (provided by the hotel):
The HILTON ZURICH AIRPORT, a 4-star superior hotel, awarded the Swiss Quality Seal Level II, is situated just five minutes from Zurich's international airport and 15 minutes from downtown with its popular lakeside promenade, the old town and many cultural attractions. Direct access to the highway, the proximity to public transportation, the business district, the trade show venue and to the Hallenstadion make the HILTON ZURICH AIRPORT the ideal starting point for your business or leisure trips. Enjoy a relaxing stay in one of the 323 modernly furnished rooms and suites. The spacious rooms are equipped with a flat-screen TV, WiFi access, MP3 alarm clock and comfortable serenity beds, and are at least 25 m² in size. Twenty-five bright meeting and event rooms equipped with state-of-the-art technology and capacities ranging up to 260 people are also available to you. With a flexible conference area of 1360 m2 and a range of business facilities, the hotel is the ideal location that allows you to efficiently and effectively host different events regardless of whether they are for business or pleasure. We also have an executive lounge, airport shuttle service (chargeable) and 250 parking spaces. In the entire hotel our guests can use the complimentary WiFi access. The fitness club is open 24 hours a day and has the latest training equipment, a sauna and a steam bath. For guests who prefer to go jogging, a scenic route runs behind the hotel that leads through forests and has breathtaking views of the Swiss Alps. International cuisine and Swiss specialties are served in the Horizon10 Restaurant featuring a show kitchen. Panorama-Brunches can be enjoyed every Sunday. The Lobby-Bar is the ideal place to enjoy a cocktail, a snack or a glass of quality wine whilst taking in fabulous views over Northern Zurich. ... more   less 
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Also Known As:
Hilton Zurich Airport Hotel Opfikon
Hilton Hotel Zurich Airport
Hilton Opfikon
Opfikon Hilton
Hilton Zurich Airport Canton Of Zurich, Switzerland

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