We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“No Staff, Long check-in wait and no HEATING!” 1 of 5 bubbles
Review of Tenterden Guest House

No photo provided
Got a photo?
Add it.
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Bracknell
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Tenterden Guest House
Ranked #8 of 10 Bracknell B&B and Inns
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“No Staff, Long check-in wait and no HEATING!”
1 of 5 bubbles Reviewed 4 October 2012

I booked the room at 9:15 that evening and arrived at 9:55. I rung the doorbell several times but there was no answer. I then called the number provided on the outside of the door but again there was no answer. After waiting around for nearly 40 minutes a couple came out the house who told us that I could dry driving to the hotel round the corner. I drove there and spoke to someone who advised they would drive up and deliver the keys so I drove back to the room. After waiting another 20 minutes she finally turned up by which time it was gone 11.
Once in the room I discovered there was no heating! The room was freezing cold and I can honestly say it was one of the coldest nights sleep I've ever had! I tried to phone the hotel again but there was no answer.

Awful!

  • Stayed September 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

26 reviews from our community

Traveller rating
    5
    10
    4
    3
    4
See reviews for
1
6
2
8
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Watton, United Kingdom
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 30 September 2012 via mobile

Looking for a reasonable priced place to stay at somewhere near Windsor I came across this.

We arrived approx 6pm and followed the note on the door to ring then we did and someone arrived within 5 mins

We were shown the basic facilities and allocated room 10 which was on the outside of the building.

The room was like a mini studio apartment with microwave, fridge and kettle, hair dryer and iron/mini ironing board, It also had adequate storage a comfy enough bed and a shower room. There was also a flat screen tv with freeview.

The stay was pleasent enough but had some negatives these were.

The breakfast was self service continental it was adequate enough but when booking on the web it stated full English.
The shower room showed signs of dampness with some black mould spores.
With the building unmanned there was nobody to ask to put the heating on and it got very cold late on that night.

I would stay here again as a one off if I needed a bed in that area again.



  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DaveWNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
essex
Level Contributor
156 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 bubbles Reviewed 12 September 2012

i actually booked two nights, iwas arriviving at 21.30-22.00 so i phoned them and was told check in was to midnight. when i got there it was dark and nobody answered the bells. i found a small note with a number i phoned it and waited ten minutes for a man to arrive and check me in.
the room was clean but very small, i had no heating or hot water , there was no one to ask in the guest house , no staff !
i kept phoning they didnt answer to 9am and promised to bring a plumber here ?
the breakfast was a open a bag of crussoints make your own toast and drinks, unstaffed again with no coffee as it had run out, all laid on a table with other guests dirty plates ect, i mentioned this when i phoned and they said the other guests must have finished it already, not appertising anyway but hardly my fault. bearing in mind this was advertised as a £50 a room b&b per night on bookings.com i telephoned them fortunatly they cancelled the booking and i booked a hotel where i had a nice warm shower. certainly not a £50 per night room per person

Room Tip: book else where
See more room tips
  • Stayed August 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank stephen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bracknell hotels

Hotels you might also like...
Travellers also viewed these Bracknell hotels
0.2 mi away
Premier Inn Bracknell Central Hotel
0.9 mi away
Grange Bracknell Hotel
Grange Bracknell Hotel
#5 of 7 in Bracknell
4.0 of 5 bubbles 498 reviews
0.9 mi away
Coppid Beech Hotel
Coppid Beech Hotel
#7 of 7 in Bracknell
3.5 of 5 bubbles 982 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Hilton Bracknell
Hilton Bracknell
#6 of 7 in Bracknell
3.5 of 5 bubbles 1,869 reviews
3.4 mi away
The Winning Post
The Winning Post
#1 of 2 in Winkfield
4.5 of 5 bubbles 152 reviews
2.9 mi away
Stirrups Country House Hotel
Show Prices
Show Prices
Show Prices

Been to Tenterden Guest House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tenterden Guest House

Property: Tenterden Guest House
Address: Roundshill House Wokingham Road, Bracknell RG42 1PB, England
Region: United Kingdom > England > Berkshire > Bracknell
Amenities:
Hotel Style:
Ranked #8 of 10 B&Bs / Inns in Bracknell
Price Range (Based on Average Rates): £
Number of rooms: 10
Also Known As:
Tenterden Guest House Bracknell, Berkshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing