Stayed here for 2 nights on Sunday 1st -Tuesday 3rd December.
Very disappointing and they are wrecking the Hilton Brand Name.
Arrived to room to find the children's bed had not been made, tried phoning reception and got no answer, went down to reception and was advised to make the bed myself, I explained I was not lazy and would have done but there was no bedding for the children in the room!!
We had requested a ground floor room due to my husband having stage 4 cancer and walking distances is a problem, we were told there were no ground floor rooms but he could have first floor near the lifts, we got a 3rd floor room which was 3 corridors and a set of steps away from the lift.
The carpet in the corridors was dirty and the carpet in the lobby area between the wings on the 3rd floor was stinking, smelt like they had tried to wash it and it hadn't dried thoroughly, smelt like bad body odour mixed with a musty stench-very unappealing.
There was a crack and hole in the tiles in the bathroom on the wall and a crack in the tile on the floor, the bath had green scum all round the overflow, the basin tap was hanging off, the shower/bath matt was grubby and the basin plughole was literally that-A Hole! There was no trap in the plug hole and the toothpaste cap ended up going down there!
The sofa bed which obviously didnt belong in that room was away from the wall and blocked the 2nd bedside table meaning that you had to squeeze through a narrow gap to get into bed!
There as a problem with the TV, could not get basic channels such as BBC1, E4, More 4 etc and the picture as very grainy, again all very poor for a 4 star hotel, I have stayed in nicer bed and breakfasts!
I spoke to the receptionist and told her I wasnt happy and it was the worst Hilton I had ever stayed in, the response "I dont usually work in this hotel!!" No offer of help to make amends. It was now approx 10pm and there was mention of changing rooms but my children were already asleep and it would have been unfair to wake them and move them at this stage.
The 4 mini milk cartons lasted for 1 drink so I phoned reception and again after 5 attempts for them to answer I gave up and walked downstairs, the receptionist 'claimed' the phone hadn't rung once!!!!
I was given a handful of milk cartons but seeing as there is a small fridge in the room a small jug of milk would have been easier and more cost effective!
No offer of a room move came the next day.
Breakfast (if you can call it that!)-Eggs neither runny or hard boiled, they were supposed to be nice fried eggs, the mushrooms had been boiled and were tasteless and watery, the bacon was cold the only edible item was the sausage and the toast (however, bread is really thin!).
The staff came to get my uneaten plate of food and asked if everything was ok, I said no and that it was the worst breakfast I had ever tasted and she walked away!!!!
The Wifi was not free, however, I had complained about things and they gave me a password for free wifi, however, the minute you went to a new internet page you had to relog back on-Nightmare!
Used the leisure facilities, the jacuzzi was cold, the swimming pool was warm though but the changing room floor was dirty which put me off putting my feet on the floor when getting changed! Needless to say we didnt go there a second time.
The next morning I had a sausage and scrambled egg hoping it would be better-It Was Not!!!
The sausage tasted off and full of fat and the scrambled egg was rubbery, again I had to settle for toast, the cereal selection was poor for children-rice crispies or cornflakes, coco pops might have been a better option as kids want a choice when on holiday.
A manager in a suit went by our table and asked if everything was ok and I said NO and HE WALKED OFF!!!! Are these people believing that if they ignore negative comments it will improve their hotel and service??? I think NOT.
Probably better going to the Sainsburys and buying your own breakfast, its cheaper and edible!
On checkout there was a large gathering of people in the lobby and the noise was so loud they didn't hear that we needed to get past to get out, it was a health and safety breach as there was no way out in an emergency, as all walkways to the front doors were blocked!!
The receptionist didn't bother to ask if we had enjoyed our stay and I was so tired and fed up I couldn't be bothered to voice my concerns any more only to be IGNORED!!!
For a 4 star hotel this place is a joke you are better off staying in the Premier Inn down the road for a fraction of the price.
I would NEVER stay here again, it needs full upgrading and really is not up to the standard of The Hilton Brand Name, I have stayed in Hiltons throughout the UK and in America and this one really puts them to shame, looks are deceiving as the lobby looks very nice and welcoming, however, my daughter did notice there was no star or fairy on top of the christmas tree, she had probably escaped as couldnt bear to stay there a minute longer!!!!
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- Also Known As:
- Hilton Bracknell Hotel Bracknell
- Hilton International Bracknell
- Bracknell Hilton International
- Hilton Bracknell Berkshire