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“WHAT A GREAT SPA BREAK” 5 of 5 bubbles
Review of Hilton Bracknell

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Hilton Bracknell
Ranked #6 of 7 Hotels in Bracknell
GILLINGHAM, United Kingdom
1 review
“WHAT A GREAT SPA BREAK”
5 of 5 bubbles Reviewed 29 January 2014

Stayed for one night with a girlfriend on a Spa Break. All staff at the hotel were very friendly. Bottle of wine, fresh fruit and nuts on arrival they even swapped the red wine for a rose. Evening meal 3 courses was excellent 4 choices for each course and Breakfast had everything you wanted. Free treatments were so good and we treated ourselves to other treatments. Will definitely stay again.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Janet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, 31 January 2014
Thank you so much for your kind response. We are delighted you had an enjoyable stay and I have passed on your kind comments to all of our staff.
We look forward to welcoming you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,870 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
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English first
Texas
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

I hadn't stayed here for a couple of years after a problem with stolen credit card details but I was glad that I tried it again. There has obviously been a lot of refurbishment and more was going on while I was there. The 'Plaza' room was modern, clean and well-appointed. The shower was interesting as it had a very fine spray that felt like showering in a mist - I'm not sure it was that much more efficient as you have to have the water temperature pretty high as the mist cools so much before it gets to you. Still I'm happy to help the polar bears so this wasn't an issue.

I did have a couple of problems with the room that were fixed right after I mentioned them. Overall the staff were great although the service at the tables in the bar area was patchy. The food is mostly good but I would not recommend the Chicken Tikka Masala...

A good business rate and it is well-situated for businesses around Bracknell and at one point I took a train up to London - the station is less than two miles away and a good service. Just down the road is a Sainsbury's supermarket too in case you need supplies.

Room Tip: Plaza rooms are great.
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank britfromtexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnley
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 28 January 2014

Needed to book a night stay to attend a funeral day after. Booked on Laterooms.com but inadvertantly booked room without breakfast! [Senior moment!!] Neither Laterooms.com nor the hotel were prepared to ammend the booking, so I had to pay an extra £10 per person for breakfast!

On arrival the staff were very friendly and the hotel has an outward appearance of being very good. But in our room the sink could not be used as the plug was stuck. I reported this right away but nothing was done about it. When I complained the morning after they did refund the price of two breakfasts because of the oversight. So that was fair I suppose. And the breakfast itself? I worked in the food industry for years and have to say that I was rather underwhelmed by it. The fruit starters were fine as were the breads, cereals and fruit juices. But the actual cooked breakfast.... er... no! It was cold. It was overcooked. The eggs were like rubber. The bacon was like cold cardboard, The mushrooms... well the less said about them the better. All in all a pretty poor effort for such a popular hotel chain. Would I recommend? The jury is still out on that one. But maybe for the price it was ok.

Room Tip: Make sure to book exactly what you require to avoid extra costs.
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  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 28 January 2014 via mobile

I stay at this hotel nearly every week on business and it is genuinely a real pleasure. Once again I was welcomed by name and with a smile, paperwork already completed, and given drinks vouchers, and complimentary nuts and bottled water. As a Diamond Honours member I was upgraded to the recently renovated Plaza rooms and they are lovely. Very nice decoration in both the large room and bathroom. Room service was lovely and the gym being open 24/7 is fantastic. Keep up the great work and see you again soon.

Stayed January 2014, travelled on business
Helpful?
Thank JeremyHeaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, 31 January 2014
Thank you for your positive review on this website. I was delighted to read your comments; they will definitely help future guests prior to booking. Thank you for choosing to stay at Hilton Bracknell & we look forward to welcoming you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, United Kingdom
2 reviews
3 of 5 bubbles Reviewed 27 January 2014

Although this is a lovely Hotel, it was advertised as a Spa Hotel. It's not ,its a big conference/travel hotel. Its mins from Heathrow. The spa is tiny, although the staff seem very able with the treatments. The breakfast buffet is awesome though! But again lastmin advertised as a Spa....it's not, it has a very small pool & a tiny gym & 2 treatment rooms. x

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lindsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunstable, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 27 January 2014 via mobile

No warm welcome room keys mixed up no big deal until you want to add something to your room bill then very embarrassing. Room keys not working. Tired rooms, lights not working holes in the carpet and toilet flush hanging out of wall. Felt like a second class citizen in a hotel that trades on it name.

Stayed December 2013, travelled on business
Helpful?
1 Thank Yvette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, 31 January 2014
At Hilton we continually aim to attain and uphold high standards of attention to detail and guest satisfaction from the very first stage of booking all the way through to a hospitable and ‘hassle-free’ stay and check out. I deeply regret that we clearly failed to meet your expectations during this Hilton Journey. Having read your comments – please be assured that I have raised the matter with my relevant Heads of Department and left them with no doubt how imperative it is that we maintain our usual high Standards.
Thank you so much for your constructive feedback and we are sorry for the shortcomings you experienced during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bracknell hotels

Ipswich
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

We frequently stay at this hotel which is ideally located for our needs. We have always been made most welcome by the staff . Restaurant staff are most friendly and have been looking after us for some time.We have our favourite room and the hotel do make every effort to accommodate us in this room.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this review, 29 January 2014
Thank you for your positive review on this website. I was delighted to read your comments; they will definitely help future guests prior to booking. Thank you for choosing to stay at Hilton Bracknell & we look forward to welcoming you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bracknell

Property: Hilton Bracknell
Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Region: United Kingdom > England > Berkshire > Bracknell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Bracknell
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com and Odigeo so you can book your Hilton Bracknell reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

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