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“A nice stay!!”
Review of Hilton Bracknell

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Hilton Bracknell
Ranked #4 of 7 Hotels in Bracknell
Reviewed 14 June 2014 via mobile

Stayed here for two nights as part of legoland stay!! Was really quite nice, all staff polite, used swimming pool and sauna. Only comment is the wine is really expensive at £9 a glass!!! Room was fine, quite basic but all you need in it, nice to chill in bar area and really close drive to legoland. Would stay again.

  • Stayed: June 2014
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Thank Kellie0209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 19 June 2014

Thank you for taking the time and trouble to post a review on this website. I am glad you enjoyed your stay with us and we do hope you have the opportunity to visit us again soon. Thank you for choosing to stay at Hilton Bracknell

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1,282 - 1,288 of 2,123 reviews

Reviewed 14 June 2014 via mobile

Stayed here 13th June as part of a legoland package. Two rooms.
First impression is very friendly and welcoming staff, kids got given a great activity pack and Ive cream upon check in, after a long hot day at legoland that went down a treat.
Room 1 (family room) - room has been refurbished, great decor, very clean and plenty of space with two comfy double beds. Bathroom not updated but clean with excellent shower, three cracked floor tiles which were not dangerous and reception noted them.
Room 2 - double, pre refurbishment but still ok, clean and no complaints from my parents.
Aircon worked well in both and no road noise as both on the side or to rear of hotel.
Food - we had the buffet in "larder" restaurant. As part of our package kids are free and adults got 15% off the £23.95 a head. Food was excellent, good range and piping hot, very tasty and a good range in the separate child buffet (fish, chicken drumsticks, pasta etc).
In summary a very enjoyable stay with friendly excellent staff.

Stayed: June 2014
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 19 June 2014

Thank you for your positive review on this website. I was delighted to read your comments; they will definitely help future guests prior to booking. Thank you for choosing to stay at Hilton Bracknell & we look forward to welcoming you back again soon

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Reviewed 11 June 2014

The last time this hotel saw 4 stars it was probably 1979. This is without doubt THE worst Hilton I've ever stayed in.

They have lots of single glazed rooms next to a busy main road. I unfortunately got one of said rooms. To add insult, there was a foul smell of dog faeces in one area of the room. Asked to move but they couldn't move me until the next day! No offer of a refund for that night.

I unfortunately had to stay again with work a couple of weeks later. Again, was placed in a single glazed room next to dual carriageway. Again, I asked to move, and again they couldn't move me until the next day. When I got to my new room, they had kindly moved my things... but then left the door ajar all day with my things in the room. I was tired after work, so saving me the trouble of getting my key card out was kind of them.

Check out the photos of dirty rooms, threadbare carpets and then decide to stay somewhere else.

  • Stayed: June 2014
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1  Thank cityslicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 13 June 2014

At Hilton we continually aim to attain and uphold high standards of attention to detail and guest satisfaction from the very first stage of booking all the way through to a hospitable and ‘hassle-free’ stay and check out. I deeply regret that we clearly failed to meet your expectations during this Hilton Journey. Having read your comments – please be assured that I have raised the matter with my relevant Heads of Department and left them with no doubt how imperative it is that we maintain our usual high Standards.

Thank you so much for your constructive feedback and we are sorry for the shortcomings you experienced during your stay.

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Reviewed 11 June 2014

We surprised our children with a family break and wanted to visit LEGOLAND. We booked the hotel at the last minute and found it was just great for our needs. The children really enjoyed using the pool at the hotel. The room service food we ordered was really well presented, tasted great and was good value for money. Would recommend this hotel to others.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 13 June 2014

Thank you for your positive review on this website. I was delighted to read your comments; they will definitely help future guests prior to booking. Thank you for choosing to stay at Hilton Bracknell & we look forward to welcoming you back again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

The rooms are nice, only really disappointment was that we booked a double and it was a twin, so we asked to be moved and had the awkward experience of a mute member of staff coming in to push the beds together and rearrange the sheets whilst we both got ready to go out for dinner, apart from that, pretty clean, average service and a nice breakfast

  • Stayed: November 2013
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Thank Phily95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 13 June 2014

Thank you so much for your kind response. We are delighted you had an enjoyable stay and I have passed on your kind comments to all of our staff.
We look forward to welcoming you back again soon

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Reviewed 6 June 2014

I stayed at this hotel in May 2014, and was pleased overall. The front desk staff was very friendly and accommodating. I will have to say that this hotel has rooms that are a little on the small side, but the rooms are clean and comfortable. There are two restaurants in the lobby, so there was no need to go out to find food. I do recommend this hotel if you are looking for a good night's sleep outside of the hustle and bustle of London Proper. (Located in Southwest London, in the borough of Surrey.)

  • Stayed: May 2014, travelled with family
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Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 13 June 2014

Thank you for taking the time and trouble to post a review on this website. I am glad you enjoyed your stay with us and we do hope you have the opportunity to visit us again soon. Thank you for choosing to stay at Hilton Bracknell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014 via mobile

Stayed here last weekend with a special offer attached to legoland, with 2 young children we had a great time, we were greeted at reception and given all out info, the kids got an activity welcome pk, we had a family room, plenty spacious very clean nice and quiet, we dined in the restaurant the kids are free and we got 15% off the total bill because of the legoland package, great food reasonably priced but even better with the discount, breakfast was buffet, full English, pastries, fresh fruit and juices, cereals was lovely, the whole hotel was airy, clean and well presented, the best thing about the hotel was the staff all friendly, smiling and happy, made a fuss of the kids, everyone we came across acknowledged us just a lovely place to stay in a lovely place! Highly recommend would defiantly stop here again

  • Stayed: June 2014
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Thank Travid10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 13 June 2014

Thank you for your positive review on this website. I was delighted to read your comments; they will definitely help future guests prior to booking. Thank you for choosing to stay at Hilton Bracknell & we look forward to welcoming you back again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bracknell

Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Region: United Kingdom > England > Berkshire > Bracknell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Bracknell
Price Range: £63 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

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