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“First room was really Bad, Second Really GREAT”
Review of Hilton Bracknell

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Hilton Bracknell
Ranked #5 of 7 Hotels in Bracknell
Reviewed 3 August 2014

First room I was checked into was really bad, NO aircon, and it was a dump. Then They moved me after I complained... Now in a GREAT room with Air con and a bar fridge...
Perfect room.
there are a lot of kids running around and it is very busy...most times...

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Stewart_Stoffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 7 August 2014

Thank you for taking the time and trouble to post a review on this website. I am glad you enjoyed your stay with us and we do hope you have the opportunity to visit us again soon. Thank you for choosing to stay at Hilton Bracknell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,260 - 1,266 of 2,146 reviews

Reviewed 1 August 2014 via mobile

It's hard to fully express just how awful this hotel is.

Gangs of youths hanging around outside the main door at night, faulty fire panel meaning an unnecessary 4am evacuation, "newly refurbed" room with a broken tap, water damaged ceiling tiles and wires hanging out of the wall? Take your pick.

Our complaint to Hilton promised a full refund if we contact the deputy hotel manager... but after calling him every day for a week and finding him 'in meetings' every time, and the fact that he ignores our emails, it seems a refund won't be forthcoming.

A genuinely appalling experience. Stay away.

Stayed: July 2014
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 5 September 2014

I am truly sorry to have learned of your disappointing experience with us, I fully empathise with the impact that such a dissatisfactory stay can make on your impression of Hilton overall.
I have investigated your comments with the Deputy Manager and I am sorry that he did not get back to you as promised.
I do hope that we will have the opportunity of welcoming you back to The Hilton Bracknell in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

What is it about Hilton? One the food is OK and the next like Bracknell awful. There was a tour bus in so they put on a buffet, all of the meat pretty poor, flaccid belly pork, over cooked lamb turned into leather and too much tarragon in the chicken. The only saving grace was the cold sea food starter!

Room Tip: The refitted rooms are very pleasent
See more room tips
  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank RiojaRevenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 7 August 2014

Thank you for your feedback regarding your stay at the Hilton Bracknell
it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

A very pleasant place to stay and a reasonable distance from Legoland and Windsor Castle. Restaurant good but prefer non-buffet for dinner. Child friendly with good food for children but could have had better choice for them.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 7 August 2014

Thank you for taking the time and trouble to post a review on this website. I am glad you enjoyed your stay with us and we do hope you have the opportunity to visit us again soon. Thank you for choosing to stay at Hilton Bracknell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We stayed on a stena/ legoland break with 2kids and was pleasantly surprised by a lovely hotel ,nice big comfty room,good leisure centre And expectional staff who went the extra mile to get post codes or print directions.only negative no free WiFi ....

Stayed: July 2014, travelled with family
Thank chefie02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 7 August 2014

Thank you for your positive review on this website. I was delighted to read your comments; they will definitely help future guests prior to booking. Thank you for choosing to stay at Hilton Bracknell & we look forward to welcoming you back again soon

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Reviewed 31 July 2014

The reception and restaurant service was outstanding. The bar personnel however could not help very much with bar food at 8 in the evening as everything seemed to have run out. Something which was not to expected at a quality hotel such as the Hilton.

The English breakfast was excellent (especially the sausages), however the coffee was very weak.

Although the guy at reception promised us a "newly-renovated" family room, the bathroom was not good quality. The plaster on the ceiling was peeling and the grouting and cleanliness of the shower cubicle was not of the expected standard for a Hilton Hotel.

The shower door opened outwards which meant the floor was wet and slippery.

Due to the enormous amount of roundabouts in Bracknell the hotel was difficult to find. Despite a SatNav we were only able to find it by asking the nice guy in the BP garage nearby.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank HelenP243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 7 August 2014

Thank you for taking the time and trouble to post a review on this website. I am glad you enjoyed your stay with us and we do hope you have the opportunity to visit us again soon. Thank you for choosing to stay at Hilton Bracknell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Beware that there is only one Hilton in Bracknell. The sat nav tries to take you to the one in Wokingham, so check out which one you booked. Check in was easy and the receptionist was nice, we had dinner and it was delicious but a bit pricey. The room itself was okay but the bathroom could do with updating. We got moved from our original room, but that was sorted quickly. Would have been nice to get a glass of wine for the problems though. Breakfast was lovely and lots of choice, was included in the price. We got there at 7:30, which was perfect timing as when we left there was a massive queue. Would be nice for guests to have some consideration and not shout in hallways at midnight, not the hotel fault of course but something for some people to take note!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank cazzzie987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Bracknell_Hilton, Manager at Hilton Bracknell, responded to this reviewResponded 7 August 2014

Thank you for your feedback regarding your stay at the Hilton Bracknell
it is always a pleasure to hear how our guests enjoyed their visit and we do look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bracknell

Address: Bagshot Road, Bracknell RG12 0QJ, England
Phone Number:
Region: United Kingdom > England > Berkshire > Bracknell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Bracknell
Price Range: £62 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bracknell 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Bracknell Hotel Bracknell
Hilton International Bracknell
Bracknell Hilton International
Hilton Bracknell Berkshire

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