First impressions stick unfortunately and the female reception staff were not very welcoming. We should have had a soft drinks mini bar as booked deluxe suite but there was an empty fridge. When we asked about this we were told 'oh we've stopped doing that', no apology or anything. There was also a safe in the wardrobe so we asked reception how we use this and we were told they don't have safes??? We said there was one in the room and they just said 'we'll there shouldn't be'. The room wasn't cleaned by 1pm the 2nd day we were there despite all the vacated ones being made up (even though no one came that day). When we asked they then told us it would be done by 1.30pm - ridiculous!!! The pillows on the bed were very odd and very uncomfortable and on arrival in the room we wrote 'clean me' in the dust on the mirror! The waiting staff in the lounge and Rowan's were very good and helpful and the food good - if a little expensive. Unfortunately the one very helpful receptionist was on duty only on check out and did apologise for the problems and said soft drinks should have been available for us! We won't be returning.
- Official Description (provided by the hotel):
- The Coppid Beech Hotel is one of Berkshire’s finest four-star properties, providing guests with spacious, comfortable, modern bedrooms; excellent food and 2 distinctive bars. It also has dedicated and purpose built meeting and conference facilities; a live music venue and fully refurbished state of the art equipped Health and Fitness Club – Wellness at the Beech. The hotel has 205 bedrooms offering a variety of accommodation, including 19 suites, several family rooms and a selection of superior rooms. We now offer all our guests complimentary High Speed Wifi throughout, running at a maximum speed of up to 30mb in all public areas and up to 300mb in all our meeting and conferences rooms, helping to make connecting easier for everyone. ... more less
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- Also Known As:
- Coppid Beech Hotel Bracknell, Berkshire