I am currently staying here, as I know this hotel from old. True, it is a little dated, however the rooms are large and clean, and the staff are helpful and well trained. The hotel room charges are good value, and location for me close to the HP Head Office is very key
On discovering this evening that my kettle - which is nailed to the sideboard, wasn't working, I contacted reception and asked for a replacement.
Very promptly a member of staff brought me a new, boxed kettle......
I was then advised that a £20 deposit had been charged to my room (for a £5 kettle) without my consent
Tomorrow morning, as well as my luggage I now have to take said kettle back to reception and I will be credited the £20.
Note to the General Manager -
I am not a pack hourse
I am not a thief
Customers should not be charged security deposits when items in the room do not work
Not impressed at all !
- Official Description (provided by the hotel):
- The Coppid Beech Hotel is one of Berkshire’s finest four-star properties, providing guests with spacious, comfortable, modern bedrooms; excellent food and 2 distinctive bars. It also has dedicated and purpose built meeting and conference facilities; a live music venue and fully refurbished state of the art equipped Health and Fitness Club – Wellness at the Beech. The hotel has 205 bedrooms offering a variety of accommodation, including 19 suites, several family rooms and a selection of superior rooms. We now offer all our guests complimentary High Speed Wifi throughout, running at a maximum speed of up to 30mb in all public areas and up to 300mb in all our meeting and conferences rooms, helping to make connecting easier for everyone. ... more less
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- Also Known As:
- Coppid Beech Hotel Bracknell, Berkshire