My husband and I booked a junior suite at this hotel for its charm and character. Their website shows a picture of a four poster bed with a separate seating area but states that not all the suites x 4 have a four poster. However when we arrived at the hotel we were given our key card and told to go out of the hotel, walk around the back and our room was in a separate building. When entering the room we were extremely disappointed. Where was the suite? We had a room with a small table and two chairs directly next to the bed. Where was the charm and character that the website promises from a country house hotel? There wasn't any, our "room" was very modern. On checking the website the room was clearly an executive room and not a suite (as it showed an image of our room on the executive room page). I rang reception where I was told that it was a suite and when I explained about the image on their website the receptionist said that they didn't have any suites available! Now on to dinner. My husband ordered scallops on the first night which had to be sent back to the kitchen as they were raw and cold in the middle. The following morning it was very icy and we had to walk round the hotel in our coats to get to breakfast. We arrived back at our room at 3.30pm to find it had not even been cleaned, the cleaner (waitress from breakfast) finally arrived at 3.55pm. Evening meal was fish and chips (which were frozen!). The lady who served us on the Saturday in the "restaurant" was very abrupt and not very pleasant at all. On our final day (thank god) we had to walk to breakfast in the pouring rain. When we checked out I explained our disappointment to the lady on reception who was rather curt and quite nonchalont about it. We had had a very difficult time prior to our visit and wanted to relax in a country house hotel not an outbuilding round the back. A very unpleasant experience and a complete waste of money. Had we been in the hotel which we assumed we had booked our experience may have been different. Why were we not notified that the room was in an outbuilding?
- Official Description (provided by the hotel):
- Maidens Green Village ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers and Evoline ltd so you can book your Stirrups Country House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Stirrups Country Hotel
- Stirrups Country House Hotel Bracknell, Berkshire