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“Excellent value for money”

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Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel
Ranked #2 of 7 Hotels in East Kilbride
Certificate of Excellence
Wicklow, Ireland
Level Contributor
6 reviews
5 hotel reviews
“Excellent value for money”
Reviewed 16 June 2014

Stayed for one night for a family event near by. The hotel is spotless, well maintained. The bed was very comfortable. Staff were lovely. The hotel is not plush but had everything we wanted. We did not have breakfast but heard great comments from other guests.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Abbeykeating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Manager at Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel, responded to this review, 13 July 2014
Thank you kindly for your recent review. I am so pleased that you found our hotel to be spotless and you felt the beds were really comfortable. I hope that the family event you were here for was a success and that you and your family all had a great time. We all look forward to welcoming you back here in the very near future.
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272 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Unalaska, Alaska
1 review
Reviewed 2 June 2014

Rooms were very modern and clean, we had a large group of 7 staying in two rooms. Hotel staff were very friendly. Breakfast was available in neighboring restaurant. An additional restaurant across the parking lot had very good dinner. We would choose this hotel again. The one and only thing I feel they need was a telephone in the room. Our mobil phones did not work in country, and we were unable to call room to room for communication with the other half of our group. Over all this hotel was a pleasant surprise. We were very comfortable there

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Manager at Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel, responded to this review, 8 June 2014
Thank you for your recent review, I’m sorry that you experienced problems with your mobile phones while you were staying with us, we hold regular regional meeting and value all of our guests feedback on how to improve our hotel so I will be sure to bring the matter of having phones in our hotel bedrooms to the next meeting. Thank you for bringing it to my attention once again. I’m glad you found our hotel a pleasant surprise.

I very much look forward to seeing you aging in the future.
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Oldmeldrum, Scotland, United Kingdom
Level Contributor
233 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 31 May 2014

My wife and I stayed here at Christmas and were very impressed, albeit the service at the adjacent pub was a bit restricted due to the season. The Premier Inn itself could not be faulted, especially the friendliness and efficiency of the staff, even though they were working over Christmas so, when we went back to East Kilbride for our son's anniversary, we were more than happy to stay there again.
Once again, from booking in to checking out, the staff were first class. Nothing is too much trouble to them. The room was the usual Premier standard i.e. first class (except for the lighting which seems to be the norm these days). Extra coffee etc. on demand. A good night's sleep guaranteed is their boast. We certainly could not claim our money back as we both slept soundly. Although next to a busy main road, there was no problem at all with traffic noise.
This time there was no problem with the pub. We had breakfast there and it was excellent. It is nice to have your order taken as you know the food is going to be freshly cooked rather than having it lying on a hotplate for goodness knows how long.
I would have no hesitation in recommending anyone who is golng to East Kilbride to book in to this Premier Inn.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank brianpostie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Manager at Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel, responded to this review, 8 June 2014
WOW…. What a review. Thank you kindly for taking the time to give your true view on Premier Inn East Kilbride Neston Toll.

I personally think that when we have guests who return to us to stay again then it must mean that we are doing our jobs properly and its very reassuring to read that you think so too, so much so that after your Christmas stay you and your wife chose to stay with us again so soon.

Please pass on my kindest regards to your son on his anniversary I hope the celebrations all went well.

With regards to the staff that I have working here, they really are a dream team to work with, they will go above and beyond any level of customer service I have ever came across in other hotels and its nice to know that you have experienced that for yourself during your stay.

I’d like to apologise to you for the restricted service that you experienced in the Lee Burn Restaurant next door, we work closely with them so I will be sure to bring it to the manager’s attention so it certainly should not happen again,

Thank you very much for recommending us and we look forward to seeing you and your family here again in the near future.
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Pontefract, United Kingdom
Level Contributor
147 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 May 2014

This Premier Inn has a great location it has a few restaurants in the same complex a retail park close by and good for driving to most areas of Glasgow, Hamilton and East Kilbride. The staff are always welcoming, helpful and friendly. Highly recommended and a place I choose to stay regularly when working in the area.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Manager at Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel, responded to this review, 8 June 2014
Thank you kindly for the lovely comment regarding your recent stay.
We do as you say have a very good location, just a short drive to all areas of East Kilbride, Hamilton, and Glasgow and more.
We very much look forward too seeing you again in the very near future when you are next in the area on business.
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London, United Kingdom
Level Contributor
125 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 27 May 2014

Nicely surprised by this hotel. Staff we're welcoming and friendly at all times! Room was spotlessly clean, modern with all amenities. Very comfortable beds with fresh linen. Slept very well at this hotel.
Location: 15 mins drive from Glasgow, straight forward drive.
Convenient as situated within walking distance a restaurant, pub and a 2 min drive to Sainsburys / Fuel station etc.
Overall a convenient and comfortable hotel. First time at the Premier Inn but will now consider them for future stays.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank ontheroad2nowhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Manager at Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel, responded to this review, 2 June 2014
Firstly I’d like to welcome you as a first time Premier Inn guest on behalf of my team and myself. I’m so pleased that you had a lovely stay with us and that you would consider staying with us again. Thank you kindly for your recent review I’m glad you found our location ideal in terms of all the useful and local amenities that are really on our doorstep.


Premier Inn prides themselves on the cleanliness of their rooms and the satisfaction of their guests stay so I am delighted that you will now consider staying with Premier Inn again in the future.

Kindest regards
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Paris, Ile-de-France, France
Level Contributor
221 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 25 May 2014

We've stopped at Premier Inn's Nerston Toll on several occasions and every time has been a perfect experience. In fact, this last time their receptionist (whse name escapes me for a moment) went way beyond the call of duty. There was a (very slight) problem with the restaurant booking in the nearby Lee's Burn (not at all her fault) which was immediately ironed out with only a couple of minutes delay. On our return to the hotel, this delightful youmg lady had left a note of aplogy by our door and a packet of sweets! You won't even get that level of customer care in a 5 star hotel.

Premier Inns are what they are -- a comfortable, clean room at a reasonable price, and we have used them in various other loaction, always to our satisfaction. Don't hesitate to become a Premier customer. You'll not be disappointed.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank gramer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Manager at Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel, responded to this review, 2 June 2014
Thank you very much for your lovely review regarding you stay here with us. I’m so pleased that you described your stay each time with us as being perfect It is very reassuring for me to know that both my team and myself are doing our jobs to the very best of our ability to ensure that our guests leave feeling brilliant through a great nights sleep.

Once again can I apologise for the slight problem you experienced in the Lee Burn Restaurant next door, I’m glad you received your apology letter and also your bag of sweets…. I know the exact member of staff that would have been and I will be sure to pass on your kind comments. It’s an honour for us that you compare our service here to that of 5 star hotels.

My team and myself look forward to seeing you again in the very near future.
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Andover, United Kingdom
2 reviews
Reviewed 19 May 2014

I read previous reviews and chose this Premier Inn (there are 2 others quite close), based on previous comments. Everything was excellent - from the friendly and helpful welcome by Vicky, through the room and including evening meal and breakfast at the adjacent restaurant.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Manager at Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel, responded to this review, 22 May 2014
Thank you very much firstly for your kind review on your recent stay with us and also for choosing to stay at Premier Inn East Kilbride Neston Toll.

It is wonderful to read all feedback and reviews given to us regarding guest stays, Its very reassuring to read that you received an excellent welcome and this continued right through until the end of your stay.

I will pass this comment onto Vicky so she too can also read it, we are very lucky to have her in our team here at Neston Toll.

We very much look forward to seeing you again in the very near future.

Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel

Property: Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel
Address: Kilbride (Nerston Toll) Hotel 5 Lees Burn Court | Nerston, East Kilbride G74 3XB, Scotland
Region: United Kingdom > Scotland > South Lanarkshire > East Kilbride
Amenities:
Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in East Kilbride
#1 Family Hotel in East Kilbride
#4 Business Hotel in East Kilbride
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Practice your swing at East Kilbride Golf Club next door or make the 20-minute drive into Glasgow ... more   less 
Also Known As:
Premier Inn Glasgow East Kilbride (Nerston Toll) Hotel Scotland

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