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“Hotel Hell”
1 of 5 bubbles Review of Torrance Hotel

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Torrance Hotel
Ranked #4 of 7 Hotels in East Kilbride
England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Hotel Hell”
1 of 5 bubbles Reviewed 13 January 2007

From the masses of littler outside, the unmarked hotel enterance (there are three) to the dark dismal reception desk, we should have known that this was only the beginning. We have stayed at many hotels and I have yet to write a bad reciew about any of them. We are both in our forties and are by and large easy going.....But....if you want woken up at 6am each morning (by workmen staying at the hotel), floorboards that creak loudly, windows rattling all night in your room, your breakfast delived by an elderly woman with a smokers cough splattered all over you and your plate, a receptionist who never answers the bell at reception (on 3 seperate occassions, nor answers the in-house phone). We realised on rising that we had not been told what time breakfast is so you call and call several times with no answer, so you try to shower and dress quickly to go and find out to be told you missed it by 5-10 mins. No apologies from them nor any suggestions of help even though you advised you had been calling them for 30-40 mins prior. Then this is the place for you. The laugh is that we spent 3 days in the Millenium Hotel in Glasgow prior to this and only paid an extra £5 per night each (there were two of us) for the privlage. There friendly, welcoming staff served you breakfast with a smile and warm greetings, the reception between the two are chalk and cheese, try them and find out for yourself. I wanted my partner to love scotland as I want us to move up there. I was doing really well showing him everything but most of all the people, they are amazing, sense of humour, welcoming, everyone talks to you...then we stayed at the Torrance Hotel in East Kilbride and . They have recently done up the bar and put in large tv's but at no time did we see more than 6 people in the bar. The rest of the hotel was dingy at best, with mould up our bathroom walls, a little elbow grease and some anti-mould spray could have sorted it out. The place is un-loved, un-cared for and the staff seem to hate being there, either that or they just love making guests feel unwanted!!!!!!!!!!! It such as shame really as in the right hands this could be a lovely hotel.

  • Liked — nothing
  • Disliked — everything, badly managed not cared for at all
  • Tips/Secrets — dont go there
  • Stayed January 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank bonnykiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
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English first
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Additional Information about Torrance Hotel

Property: Torrance Hotel
Address: 135 Main Street | The Village, East Kilbride G74 4LN, Scotland
Region: United Kingdom > Scotland > South Lanarkshire > East Kilbride
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
#2 Business Hotel in East Kilbride
#3 Romantic Hotel in East Kilbride
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Torrance Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcoming traditional village hotel in walking distance to Scotland's largest undercover shopping and leisure centre in East Kilbride. East Kilbride has many local attractions including Village Theatre, Golf Courses, Ten Pin Bowling, Ice Skating, Odeon Cinema and is only 7 miles from Glasgow city centre. Built in 1773 by General Stuart of Torrance as a cotton-spinning mill and workers' houses the building in Torrance Square provided a focus for town life. In its many incarnations the popular Torrance Hotel has also housed a school, a shop and a Coaching Inn, but it has always been at the heart of East Kilbride. The building has retained all its original character and charm. We have 20 comfortable bedrooms including the newly refurbished Honeymoon Suite for 2007. Enjoy a meal in our warm and friendly restaurant or lounge bar which caters for a wide range of food from traditional meals to bar snacks. We are a 5 minute walk from the local train station which will take you straight into Glasgow's Central Station which runs every half hour. If more information is required then do not hesitate to ask our friendly receptionist staff. We would like to advise guests that there will be no bar or restaurant facilities for the next 4 months. We are undergoing a major refurbishment to improve the services to the guests in the future. ... more   less 
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Also Known As:
Torrance Hotel East Kilbride, Scotland

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