Let me start by saying .... I sometimes think that reviewers " miss the whole point of tripadvisor ". I am myself a hotelier and yes - we all seek feedback and comments that will allow us to improve both our operational procedures and enable us to exceed our guests expectations, striving for perfection each and every time.
Sometimes we get it right ... and sometimes we miss the mark , but I think after reading some of the reviewer’s recent comments - clearly nothing would make these guests happy. But I commend you for trying.
Let me share with you all - my recent " Doubletree by Hilton - Dunblane " experience.
I arrived after a very long drive from the Isle of Skye, at around 4pm in the afternoon, a little tired, but excited to be staying here after hearing great things. I was not disappointed! Welcomed with a genuine smile and a famous " Chocolate Chip Cookie " ( OMG ) it was just amazing. The lovely Duty Manager - offered to escort me to my room and pointed out the many features including a spa bath ( very unexpected ) and simply breath-taking views from my hotel room. In life - you need to remember a few simple rules .. “You get what you pay for " ... I recommend paying for a "Guest Room Plus " in the main hotel building. Particularly if it is a special occasion. If you pay for a standard room - let's face it ... that is what you will get.
It was my birthday - the day I arrived and I never mentioned it to the team at the time. Somehow - possibly from my Hilton HHonors profile they knew and placed chocolates and a birthday card for the general manager and the team me in my room. It was a lovely touch - " Thank you all again “. I spent 3 nights here and found the room’s extremely clean and comfortable. Room service was excellent, and the breakfast was the best I experienced on my recent Scottish Holiday. I am now addicted to Cranberry Juice - thanks to you ! The front desk staff requires a special mention, they assisted and recommended things for me to see and do in the surrounding area and on my return to the hotel each evening - they would ask how my day was. Again - very genuine and thoughtful. I had a hire car and there is ample parking at the rear of the main building. If I was to offer any suggestions - it would only be to the day spa / pool team. I walked into the facility on the first evening and was not greeted by anyone, just a sign advising that the pool had been shut – which didn't concern me too much. I did however wish to book some spa treatments - but after standing at the reception for about 5 minutes with no sign of anyone - I decided to walk away and book treatments at a spa in Stirling instead. That would be my only adverse comments - because I will definitely return to Dunblane and stay with you again. The cookies and the service are remarkable.
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- Also Known As:
- Doubletree By Hilton, Dunblane-Hydro Hotel Dunblane
- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Stirling