Arrived at the hotel with friends at 3pm only to be told our rooms weren't ready. This wasn't a problem as we knew check in was 4pm so we went to the bar for a drink whilst we waited, the bar men were very attentive although busy. About 30 minutes later a very pretty blond receptionist informed us our rooms were ready and gave us our keys. The room was lovely although we missing some towels but this was sorted right away, although the food was lovely in the kailyard the staff were very slow and seemed disinterested. On my way to my room the same girl who had given us our keys asked how we were enjoying our evening. I said I was disappointed with the service which she apologised for. Imagine my surprise when 5 minutes later there was a knock at the door and the receptionist had sent up a complimentary bottle of wine. Very impressed with the reception staff (especially the blond girl, I think her name was astrid) and the hotel itself. Can't wait to return!
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- Also Known As:
- Doubletree By Hilton, Dunblane-Hydro Hotel Dunblane
- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Stirling