As a nice gentle start to the new year i decided to book myself and wife into a Dinner, Bed and Breakfast package on the 2nd January 2014.
Great hotel and lovely reception, once checked in we found the problems. Marked wallpaper, mouldy bathroom ceiling, cracked tiles and a broken safe which would not lock.
Arrived for Dinner at 9pm, we had a long wait for the staff to come over and take selections, the main meal we had to ask to be reheated as it was cold when arrived, and the dessert was a chocolate pudding, but arrived a solid hard brick, so both were sent back to which the young waiter said, yeah sometimes at the end of the night they do get a bit dry.
Problems with being charged for tanquery for a few rounds when we actually received Gordons Gin. Spoke with the restaurant manager and he assured they would be amended and the bill changed.
Upon checkout the next day i detailed my issues to the checkout supervisor and she informed me she would speak to the hotel manager.
So nearly 8 weeks on i am still awaiting the call back/email from the manager, but clearly too busy to contact me to understand my issues. Ashame as it is a really nice hotel and i thought it was working hard to become a premier destination hotel for weekend breaks, but lacks some polish around the edges.
Still happy to discuss the issues with Hotel Manager if you require anything from me.
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- Also Known As:
- Doubletree By Hilton, Dunblane-Hydro Hotel Dunblane
- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Stirling