Arrived to our room to find the last guests shoes and half drunk water in mini bar. Reception staff lovely after I complained and we got moved rooms, later to find out fuse had gone on lights so no power and our travel cot broken. Lights could only be fixed following morning, duty manager apologetic and willing to move us but it was 10pm and having a 9month baby and 6 year and moved already. Wasn't very practical. It took the 3rd travel cot to be a success.
Our meal in restaurant was lovely, all really enjoyed it.
On check out reception girl wasn't very nice, no apologies etc. was very let down on customer service.
Feel like there's a few things that could be done better before we return xx
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- Also Known As:
- Doubletree By Hilton, Dunblane-Hydro Hotel Dunblane
- Hilton International Dunblane
- Dunblane Hydro
- Hydro Dunblane
- Dunblane Hilton International
- Doubletree By Hilton, Dunblane-Hydro Stirling