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“A pleasant surprise” 4 of 5 bubbles
Review of Premier Inn Cobham Hotel

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Premier Inn Cobham Hotel
Ranked #3 of 4 Hotels in Cobham
Certificate of Excellence
Abu Dhabi
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A pleasant surprise”
4 of 5 bubbles Reviewed 12 July 2014

We stayed overnight on our way from the airport and were pleasantly surprised by the quality of the room. The bed was extremely comfortable, the room spacious and the shower hot. We had breakfast next door, some of the crockery could do with a deep clean and the waitress could have done with some help as it was very busy but the food was great.
However the star of this Premier Inn has to be Helen who checked us in and gave us such a warm welcome. Definitely has the edge of Travelodge IMHO

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank DunroaminAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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416 reviews from our community

Traveller rating
    189
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    62
    26
    13
See reviews for
143
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Norwich, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

The warmth of welcome and ongoing assistance provided by the staff made this stay stand out. The hotel is in a great location and offers a very comfortable stay. Would highly recommend this hotel to anybody

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belper, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 24 June 2014

stayed here in June 2014. A quiet spot with loads of trees and rabbits. The pub next door serves excellent food at a reasonable price. The hotel is easy to find and ideal for anyone visiting the Esher/Sandown Park areas.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pete W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeovil, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 June 2014

Clean, compact room and great value.
The hotel is located on the side of the main road, but seperated from it by a large grassy area.
Some areas in the hotel beginning to look a little tired and possibly the hotel might benefit from a face lift. However, the hotel was more than adequate and definately suited our needs.
Unfortunately, we did have a problem with the room, witin 10 minutes of reporting this to the lovely lady on reception ( I think she's called Helen; well done and thank you) we were re-assigned to another room and our original room had been taken out of action.

Would definately recommend and would book again if I was in the area again.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dunitall4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southend-on-sea, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

We stayed at this Premier Inn as a stop off before going to Ascot races the next day. Set away from the road in a pleasant green area this Premier Inn is a set in a very pleasant location. Our room was compact but clean, but what makes this Hotel stand out is the Staff both in the Hotel and the restaurant..
One word describes 'exceptional

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janes68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Witney, Oxford
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

As mentioned by other reviewers, this hotel is perfectly acceptable for an overnight stay if paying approx. £35.

My family (2ad + 2ch) stayed overnight before going to Chessington World of Adventures and it was great! Friendly staff, good sized room and clean. It does show that it's one of the older Premier Inn' but we had no complaints.

Would definitely book in again................

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MavenChar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 11 June 2014

Our worst stay ever at a Premier Inn has converted us back to a Hilton user.
From the unhelpful receptionist who refused to check us in at 4 minutes to 2 o'clock "because check in is from 2". After 4 minutes of finger tapping it was announced that check in could start - like a scene from Faulty Towers!
Even though we had reserved online including breakfast we had to repeat the whole process to make sure we got breakfast.
The room was so small the space between the bed and the walls was 12 inches on both sides, with a miniature shower room. If I wanted to move around to unpack my wife had to sit on the bed as 2 people could not move around.
Lunch in the pub was poor quality - not much without chilli or garlic so we tried the sausage and mash - served in a soup bowl looking like a soup and tasting worse. Service was extremely slow and took over 20 minutes to pay the bill only after 3 requests - and only 3 tables were occupied at the time.
Same story at breakfast. Examples being no choice of milk - semi skimmed or semi skimmed? - no cranberry juice and sausages served raw on one side and burnt black on the other.
Nothing really positive to say other than the beer garden could be good if you could get something decent to consume in it.

Room Tip: Do not stay there
See more room tips
  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alfred L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Cobham Hotel, responded to this review, 19 June 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Cobham Hotel

Property: Premier Inn Cobham Hotel
Address: Portsmouth Road | Fairmile, Cobham KT11 1BW, England
Region: United Kingdom > England > Surrey > Cobham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Cobham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Cobham Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
Local to the early 19th-century Cobham Mill, and Painshill Park with its magical crystal grotto ... more   less 
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Also Known As:
Premier Inn Cobham Hotel Cobham
Premier Inn Cobham Hotel Surrey

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