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“Tired Looking Rooms”

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Bromsgrove Hotel & Spa
Ranked #4 of 8 Hotels in Bromsgrove
Preston, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tired Looking Rooms”
Reviewed 7 May 2014

Rooms need updating, its not a true 4 star hotel. The staff are friendly, but to be honest the room quality was like staying in a cheap non branded hotel. It was clean and location is quiet. I have stayed here many times before but this time it showed how out of date the room I stayed in was. I know previously I stayed in a new decor room which is more up to Hilton standard.

  • Stayed May 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Luckman I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelsquire, General Manager at Bromsgrove Hotel & Spa, responded to this review, 8 May 2014
Thank you for your feedback after your recent stay with us. I was sorry to read that the room you stayed in was not to your liking, apologies for that. If one style doesn't suit, do let us know at the time and we see what we can do to accommodate a room move to a different style. Thanks once again for your time.

Michael
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1,190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Exeter, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 May 2014

I stayed at this hotel with my family (wife and two children) as an overnight stopover to break up a long drive to Exeter.

On arrival we were given four drinks vouchers (one each) which could be redeemed for any drink in the bar. I believe this is a perk of booking a deluxe room which is well worth the extra cost.

Our room was a Double Double Deluxe. We found it to be extremely spacious and well presented. There were the usual extras of slippers and dressing gown etc. In addition there were some complimentary Pringles and Cadbury’s dairy milk bars which for a family is much better than the usual nuts and jellybeans that most Hilton’s put in the rooms.

The communal areas of the hotel were clean and well decorated. Breakfast was the usual Hilton all you can eat with tones of choice and very delicious. Sadly we did not have time to try out the leisure facilities.

Add to this some exceptional staff who helped make our stay a real treat.

All in all this is perhaps the best Hilton in the UK in terms of value for money and experience. Sure there are some top 5* Hiltons in London which might be able to excel where Bromsgrove doesn’t but for the experience, comfort and price you will struggle to find a better hotel.

Room Tip: Pay to upgrade, its worth the extra considering the drinks vouchers and the high price of hotel bars...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelsquire, General Manager at Bromsgrove Hotel & Spa, responded to this review, 8 May 2014
Thanks for your feedback after your recent stay with us, I was pleased to read you were able to take advantage of one of our great offers - keep watching our website for more. I will also ensure I tell the team about how well they looked after your family.

Thanks once again

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hull, United Kingdom
1 review
Reviewed 30 April 2014

We stayed here with our 7 and 3 year old. The room was excellent and spacious but it was the staff and facilities that really made it enjoyable. The staff were knowledgeable about the area and very efficient. The restaurant staff were very good with the children and the quality of the meals we had was very good. The half board evening meal was a bit difficult to understand but the restaurant staff didn't mind explaining it again as there seemed a lot to take in.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelsquire, General Manager at Bromsgrove Hotel & Spa, responded to this review, 6 May 2014
Glad to read you had a great stay with us, we do have many families stay with us over holiday periods and we feel the team work hard to make sure they all enjoy themselves.

Thanks once again for your kind words

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2014 via mobile

We stop.at the hilton night before I got married staff were very friendly and always willing to help any time. Food was good as well. My mum and dad stay as well and my sister came on the Saturday to stop after the wedding. Lovely weekend. I dont think we should pay for parking.

Stayed March 2014, travelled with family
Helpful?
Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelsquire, General Manager at Bromsgrove Hotel & Spa, responded to this review, 6 May 2014
Thanks for your kind words about the hotel team and for chef's food, they will appreciate your feedback. Our best wishes for your future married life

Michael and the team at Bromsgrove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
Reviewed 24 April 2014

Me and my girlfriend had an enjoyable stay at this hotel over the Easter weekend. The rooms are very spacious, clean and comfortable and definitely great value for money. There is also a Toby Carvery 30 seconds walking distance from the hotel that serves fantastic, affordable food. Highly recommended. Thank you Hilton

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dale R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelsquire, General Manager at Bromsgrove Hotel & Spa, responded to this review, 6 May 2014
Glad to read you had an enjoyable stay with us, I'll make sure that the team are aware of your feedback.

Regards for now

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
Reviewed 22 April 2014

Stayed at Hilton bromsgrove for two nights with my husband last weekend,first thing we noticed that you had to pay to park which I think is cheeky,checked in at reception the lady behind the desk was very helpful and polite room was ok but struggled to get in and out of the bathroom to get out you had to wedge yourself by the toilet it would be easier if the bathroom door opened the other way room was nice and clean though had meal in the restaruant found you were limited on what you could order but the waitor was very polite and you could have a laugh with and nothing was to much bother for him the only downfall was that the bed was rock hard and I found it difficult to sleep.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelsquire, General Manager at Bromsgrove Hotel & Spa, responded to this review, 6 May 2014
Thanks for your feedback, glad to read the team were well able to look after you at dinner. In the hotel we do have 3 or more menus on the go at any one time, if guests require something cooked that isn't on the menu, we're always happy to give the kitchen a challenge and see what they can do.
Sorry to read that the bed was too hard for your liking, in the hotel we do have similar beds on each wing, if you stay again, try the other wing

Thanks once again

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

We stopped at this hotel as we wanted to visit Solihull, it situated just off the M5 as was easy to find. Staff were helpful and polite, and breakfast service was great. Also the 12pm checkout time is amazing, especially travelling with the family.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank pgudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelsquire, General Manager at Bromsgrove Hotel & Spa, responded to this review, 6 May 2014
Thanks for your feedback, glad you enjoyed your stay with us. The team will be pleased you found them helpful and courteous. Our location is very good for Solihull and most of the west midlands. Glad you were able to make use of the midday check out.

Thanks once again for your time,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bromsgrove Hotel & Spa

Property: Bromsgrove Hotel & Spa
Address: Birmingham Road, Bromsgrove B61 0JB, England (Formerly Hilton Birmingham Bromsgrove)
Region: United Kingdom > England > Worcestershire > Bromsgrove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Bromsgrove
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bromsgrove Hotel & Spa 4*
Number of rooms: 148
Official Description (provided by the hotel):
Just 20 minutes from Birmingham Airport, the Bromsgrove Hotel & Spa offers an ideal location to explore the heart of England. Located half a mile from the M5 and M42, the hotel provides access to the beautiful Cotswolds region, Birmingham city center and shopping areas and picturesque Stratford-upon-Avon. With a bar, restaurant and Java coffee shop, 60ft indoor heated pool, fitness center and nearby golf course available, you may choose to simply relax and unwind at the hotel and the surrounding area. ... more   less 
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Also Known As:
Hilton Birmingham Bromsgrove Hotel Bromsgrove
Hilton International Bromsgrove
Bromsgrove Hilton International
Hilton Bromsgrove

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